Rep Was Proactive and Thorough Rep was proactive about giving me a heads up they'll take some time to get to my question due to volume of chats, then was thorough about answering my question when they were able.

Very good experience Very good experience, because also the support was so nice and fast for every question and case I've had.

Be careful when you cancel your… Be careful when you cancel your subscription. I cancelled by subscription, but later all data were back and my plan active. Needless to say I got billed a month later. When I contacted the chat I got immediately the refund, which to my surprise was too easy. It seems like this is a method...

Competitors, watch out. Instantly is EXTREMELY user-friendly and straightforward. They're changing the entire game. Competitors are going to have to step up big time now. Their support is more than helpful and super responsive which is a huge plus in my book. Wish they had more merge field customization and logic. Also, lead info is hosted in each campaign - not in the lead itself. Which means when you import leads into a new campaign, you lose most, if not all, of the data and merge fields you had before. So be careful how you organize imports.

Julia was awesome! Julia was quick to reply to my questions about our warm-up emails. She answered my questions thoroughly, with knowledge, and helped to ease my worries about our email performance. Having great customer service that is also punctual and knowledgeable helps to reaffirm my decision to use Instantly for our cold email campaigns. Thank you, Julia, for your help and for being such a pleasant person to work with!