Good platform, GREAT service The platform is easy to use and is really well developed, but the customer support is what gets 5 stars. I build websites and my client had some very specific requests. When something wasn't operating as I needed it to or seemed to be glitching, I reached out to support. In my line of work, it's always a gamble whether you'll get a competent support person or a robot, but in the two times I've contacted the Memberspace support, 1) I've been able to stay connected with the same person both times (shoutout, Jen Sommers!) so they knew my situation and 2) they've given me effective, HONEST feedback. I keep thinking how I can incorporate this into other project I have going because I want to keep working with them. Really awesome platform, even better service.

Amazing Customer Service and Support...Every time we have a question or an… Every time we have a question or an issue relating to memberspace, the support is pretty remarkable. Often times within minutes we will have a response and someone taking care of our query... We’ve been with memberspace for several years now and it’s one of the most consistent things we’ve noticed about them — their support is terrific and remarkable in speed.

Expensive transaction fees Memberspace continues to raise the transaction fee. It's increased from 1% to 4%, to a NOW A 5% TRANSACTION FEE on top of Stripe's fee. Ridiculous. So glad Squarespace Courses came out with a 0% transaction fee plan. I've been looking for alternatives to Memberspace's transaction fees and thank goodess Squarespace Courses listens to member feedback. Every since I've switched to Squarespace Courses, everything has been so much better. The funniest part is, Memberspace disses substack for having transaction fees by saying this on their website: "Substack often touts the fact that there’s no cost to join. Instead of a monthly subscription fee, users forfeit 10% of every subscriber payment (plus credit card processing fees). This pricing model can undoubtedly make sense for users with small email lists. If you’re planning to grow your subscriber base, though, it becomes expensive — fast. There’s no cap to that 10% fee that Substack takes from each paid subscriber." ...When they do they same thing with their transaction fees. Ha! So glad Squarespace Courses listens to member feedback and constantly makes updates and improvements for longevity. I'm excited that more software companies are listening to feedback regarding expensive transaction fees and creating options without them. It's the princple of the matter.

The Memberspace team service has been excellent during set up The Memberspace system is so user friendly. Their help pages and instructional info answer so many of your questions, and when that can't do the job their team always reply quickly and with a thorough response. Very personalised service.

Jen & Chelsea both helped a great deal… Jen & Chelsea both helped a great deal without getting technical. They provided me with links to guides and responded quickly. So far my experience with Memberspace has been great! Thank you Brian