Surprise…or not Gris and Glynnis were great to work with. I went with the surprise option. Give them as much information about your likes and dislikes as possible. Unfortunately, when I opened my envelope full of smaller envelopes - the surprise location was disclosed. I thought maybe it was an error, until one of the hotels contacted me prior to the trip. Surprise ruined. I liked the itinerary and hotels for the most part. However there are some logistics that could have been planned out better. Such as when you have a 6am bus to catch, they could have planned a taxi to pick you up. What if I hadn't opened my next day envelope until midnight. Some taxi phone numbers for when said bus drops you off at your next destination and you have no way to get to your hotel, etc They only planned one tour for me, which ultimately got canceled and they refunded. Would I do another - I can't really say. Having the surprise ruined really bummed me out.

I have done 2 surprise trips! I have gone on 2 surprise destination trips with Jubel. The first time I went to Guatemala and the second time I went to Portugal. I had a BLAST on both trips. Jubel really takes into consideration your likes/dislikes when it comes to traveling. Everything was planned out for us, making it a breeze! We had the perfect amount of downtime in each country to do our own exploring as well. One of my biggest concerns was staying on a budget and also doing as many adventures as possible. Jubel was able to plan a lot of activities and keep me within that budget. Both Guatemala and Portugal were amazing countries. In Guatemala we hiked a volcano, took an ATV day tour, enjoyed delicious food and drinks, explored cities, spent time at a beautiful lake, and so much more! In Portugal we had some of the tastiest food in the world, enjoyed a beautiful wine cruise at sunset, toured nearby vineyards, and had the time our our lives! Both trips I was beyond satisfied with the planning done by Jubel and their availability for assistance while away. I will be planning a third trip with them this fall.

Good and Bad We enjoyed our trip to Iceland through Jubel, but there were a few snags! The good: picked out a nice place to go and picked out enjoyable activities. The bad: 1- opened our package on the way to the airport and just happened to notice that the dates they had reserved for us for the hotel were wrong! I called Jubel immediately and they immediately fixed it and we were able to stay at the same hotel as planned. 2- We had a full day bus tour planned for one of the days and we waited and waited at the bus stop. Finally we called and it turns out the bus stop number provided to us was wrong and our bus had already left and couldn't come back for us. After much freaking out, we were able to rent a car with the help of the hotel and do the exact tour ourselves. Jubel reiumbursed us and provided us with a spa package at a place nearby. I still enjoyed our trip, but due to the issues I doubt I'll do another trip though Jubel because if we had been in a different country where English wasn't so prevalent or we had to drive in a scary (ie. lots of traffic, other side of the road, etc) area the results could have been terrible!! The customer service was good though.

Jubel helped us with a great mystery trip Jubel helped us with some mystery vacations. They were so much fun, and well planned. We got lots of documentation with suggestions, but were free to do as we liked after they picked the places, booked the flights and places to stay. Communication was great and prices were very reasonable.

Dream surprise! So far, this has been a wonderful experience! We haven't gone on our surprise trip yet. The customer service has been highly responsive and accommodating. We provided dates, a budget, and travel preferences. They have done the rest!