Good and Bad We enjoyed our trip to Iceland through Jubel, but there were a few snags! The good: picked out a nice place to go and picked out enjoyable activities. The bad: 1- opened our package on the way to the airport and just happened to notice that the dates they had reserved for us for the hotel were wrong! I called Jubel immediately and they immediately fixed it and we were able to stay at the same hotel as planned. 2- We had a full day bus tour planned for one of the days and we waited and waited at the bus stop. Finally we called and it turns out the bus stop number provided to us was wrong and our bus had already left and couldn't come back for us. After much freaking out, we were able to rent a car with the help of the hotel and do the exact tour ourselves. Jubel reiumbursed us and provided us with a spa package at a place nearby. I still enjoyed our trip, but due to the issues I doubt I'll do another trip though Jubel because if we had been in a different country where English wasn't so prevalent or we had to drive in a scary (ie. lots of traffic, other side of the road, etc) area the results could have been terrible!! The customer service was good though.

Surprise…or not Gris and Glynnis were great to work with. I went with the surprise option. Give them as much information about your likes and dislikes as possible. Unfortunately, when I opened my envelope full of smaller envelopes - the surprise location was disclosed. I thought maybe it was an error, until one of the hotels contacted me prior to the trip. Surprise ruined. I liked the itinerary and hotels for the most part. However there are some logistics that could have been planned out better. Such as when you have a 6am bus to catch, they could have planned a taxi to pick you up. What if I hadn't opened my next day envelope until midnight. Some taxi phone numbers for when said bus drops you off at your next destination and you have no way to get to your hotel, etc They only planned one tour for me, which ultimately got canceled and they refunded. Would I do another - I can't really say. Having the surprise ruined really bummed me out.

Jubel is amazing Jubel is amazing! Jenny was phenomenal when planning our honeymoon. My husband and I couldn’t agree on anything about the trip and it was stressing us out. There were just so many options it was so difficult to plan. Jenny removed the hard part and gave us some great options to choose from. We ended up with the most unforgettable honeymoon and we can’t thank her enough. We will definitely be using Jubel again, hopefully for a surprise trip this time. I have recommended Jubel to everyone planning a big trip!

Post Lockdown Iceland Trip We went to Iceland right after the country opened up. Our trip had to be rescheduled before this twice. Our Jubel representative Gris did an absolutely FANTASTIC job of keeping up with things that were not quite right or needed adjusting. We had such an amazing time, we thank Juble for working through all the COVID craziness and being available at any time.

Best customer care ever!!! The team at Jubel have been hands down incredible. I originally booked a trip for myself and my partner to reconnect post baby but life had different plans and a year and a half later he passed. The team was patient and understanding and overly accommodating. Glynnis was able to switch the trip to a girls getaway 2 yrs after original trip date for myself and my sister to rest and reset after everything. I can’t say enough how much this means to me! The definition of customer care!!!!