Their support is fantastic Their support is fantastic. I had an issue with logging in to my website and opened a support ticket. Tim from support was quick to respond and give me an alternative way to get logged in. Then, helped review my site and flag that another plugin was causing my issue. Would recommend this plugin to anyone that wants to add extra security to their website.

Upgraded, paid the $99, everything failed and can’t get support to respond... I installed the free version on one of my sites then several more. All was good. I then upgraded to the premium version on one of my higher-profile customer sites and it stopped working - every scan failed as did firewall. Multiple requests to ‘premium’ support but still no response after 36hrs. Unimpressed is something of an understatement.

A Bargain I had a malware attack that made my site inoperable. I signed up for Wordfence Care and their team (Graham and Janet) were working on the problem within hours. They cleared up the malware with 24 hours, and had the site fully operational within 48 hours (they even worked on Christmas Day). The best part of the service was the excellent communication from the team. They made sure I knew what they were doing and why, and gave me the tools to monitor my site and fix problems on my own. They were fantastically responsive at every stage. They turned what could have been a business-ending problem into an experience that taught me how to understand, predict, and fix these kinds of issues. I can't recommend this service enought

In my hectic life I inadvertantly set… In my hectic life I inadvertantly set up 2 seperate Wordfence accounts for my websites. Once I realised this I contacted support to try and get it on one account. Adam G***dlin worked with me over 9 emails and got it sorted! Timely, respectful, and very much appreciated.

Professional and competent My site encountered an attack, I was able to reach out to wordfence who were able to securely grab all my details, review and understand the issue and resolve it with very little interaction required from me. They know their job and get stuff done. The audit report was a great snapshot of where things are strong and where improvement is required. Fantastic experience.