Beware of Optimum Wellness Plan Wellness plan is a bait and switch. They sell you on discounted prices then upsell you on services during the term of the agreement negating any savings you thought you would achieve. Also the discontinue process is unnecessarily time consuming. They force you to speak to a representative rather than just have a box you can click on in the customer portal to not auto renew. A hyper agressive business model with a smile on their face. Beware.

Difficult to contact by telephone Difficult to contact by telephone. Goes to voice mail. Appointments not readily available. Sloppy record keeping. Currently no permanent vet. Rotating vets coming and going. Nice staff, but would prefer consistency with vet.

Don't do it guys Brought my pet here under comprehensive exam. The vet did nothing but keep him there for hours only to finally reach closing time and I show up and still nothing had been done. They take your money and then treat your pets like garbage. She could have done her job and listened to my concerns, and then i would have found out he was anemic at 21% percent blood count! That is surgery point, i would have also known he had a fever, i would have done so much had I known. Took my Pet to Grace Animal Hospital and they took time to care like a real vet should. Save your money guys, your pet will thank you for not coming here. They wont even refund my plan knowing how negligent they were.

My dog of 16 years had to be euthanized… My dog of 16 years had to be euthanized on Dec 22nd. Despite the circumstances, Banfield charged me the monthly Wellness Plan fee on Dec 26th, insisting I owed it for the entire year ($65.94), totaling $629.48. For everyone’s background, I didn't authorize any auto-renewal for the Wellness Plan and despite 16 years of loyalty, my attempts to seek empathy or clarification went unanswered during a lengthy phone wait and web chat. As a first responder and nearly 16-year loyal Banfield member, it's disheartening that Banfield prioritizes profit over doing the right thing, especially after the loss of my pet just before Christmas. This treatment raises concerns about how other customers and the public perceive their practices. How can you charge a customer for a plan when they don’t have a pet anymore?

Extremely difficult to cancel contract The services of the wellness plan are difficult to cancel. It’s easy enough to turn off the auto renewal but almost impossible to get out early in the year of service… even if you have moved to a city that doesn’t have a Banfield. Tried and tried to close out my account and get a final invoice for only services used — was given three different quotes to close it out annd waited hours for a call back. Finally found a text service that worked. This has taken a week of merry go round to accomplish.