Horrible Horrible, to deal with. If you purchase one of their wellness plans, they will continue to charge you after the plan ends. Happened to me...I contacted my credit card and my credit card co. refunded my money and sent me a letter that Banfield acknowledged the "erroneous" charges. Now they've turned it over to a collection agency. Guess it's time to retain a lawyer. BEWARE!!!!!

Had previously been bringing my dog… Had previously been bringing my dog here for 3 plus years for routine nail clipping. Ive always muzzled my chihuahua for them and never had a single issue until today. The vet assured me she would not need it as she took my pup to the back. She returned to tell me that she will be labeling him as aggressive in the system and that as such it will be a 50 dollar up-charge in pricing. Highly recommend Tiger Tails Animal Hospital as within the day they had accepted an appointment for a check up and included a courtesy nail clipping all which finished in less than 20 minutes.

Beware of Optimum Wellness Plan Wellness plan is a bait and switch. They sell you on discounted prices then upsell you on services during the term of the agreement negating any savings you thought you would achieve. Also the discontinue process is unnecessarily time consuming. They force you to speak to a representative rather than just have a box you can click on in the customer portal to not auto renew. A hyper agressive business model with a smile on their face. Beware.

My dog of 16 years had to be euthanized… My dog of 16 years had to be euthanized on Dec 22nd. Despite the circumstances, Banfield charged me the monthly Wellness Plan fee on Dec 26th, insisting I owed it for the entire year ($65.94), totaling $629.48. For everyone’s background, I didn't authorize any auto-renewal for the Wellness Plan and despite 16 years of loyalty, my attempts to seek empathy or clarification went unanswered during a lengthy phone wait and web chat. As a first responder and nearly 16-year loyal Banfield member, it's disheartening that Banfield prioritizes profit over doing the right thing, especially after the loss of my pet just before Christmas. This treatment raises concerns about how other customers and the public perceive their practices. How can you charge a customer for a plan when they don’t have a pet anymore?

Horrific experience, arrogant executives, lazy staff My dog had a dental cleaning procedure in October 2023 at one of Banfield facilities. I have been in never ending communication with VP of Banfield who is pretty much blackmailing me to remove comments left online before he reimburses me what he said he would for the Wellness plan paid. it is the worst company ever. They have no morals, no integrity, no ethics , nor they care for anyone'ss pets, but $$$! Horrible experience, horrific company, just aweful overall. They should be rated 0 not even 1*.