Extremely slow yet kind Extremely slow yet kind We're used to them being fairly slow -- Not them forgetting to do everything in a veterinary checkup and having to drive back the same day to get a blood check for our dog. And the doctor has been out all week, so I am still waiting 4 days later for them to approve the prescription from Chewy. Maybe one person shouldn't be in charge of approving Hartguard when it's not necessarily dangerous, only behind a paywall. This city doesn't have a ton of options, but there are options, and they probably have less customers. So they'll probably be getting one more.

Horrific experience, arrogant executives, lazy staff My dog had a dental cleaning procedure in October 2023 at one of Banfield facilities. I have been in never ending communication with VP of Banfield who is pretty much blackmailing me to remove comments left online before he reimburses me what he said he would for the Wellness plan paid. it is the worst company ever. They have no morals, no integrity, no ethics , nor they care for anyone'ss pets, but $$$! Horrible experience, horrific company, just aweful overall. They should be rated 0 not even 1*.

Banfield violates credit laws Not only is this company unethical, but they also lie. After telling me that they had signed documents by me they were unable to produce any documentation and still try to send my account to collections. Currently there is litigation against Banfield pet Hospital just like there was previously for a class action lawsuit, I recommend you take your pets anywhere, but Banfield pet Hospital

My dog of 16 years had to be euthanized… My dog of 16 years had to be euthanized on Dec 22nd. Despite the circumstances, Banfield charged me the monthly Wellness Plan fee on Dec 26th, insisting I owed it for the entire year ($65.94), totaling $629.48. For everyone’s background, I didn't authorize any auto-renewal for the Wellness Plan and despite 16 years of loyalty, my attempts to seek empathy or clarification went unanswered during a lengthy phone wait and web chat. As a first responder and nearly 16-year loyal Banfield member, it's disheartening that Banfield prioritizes profit over doing the right thing, especially after the loss of my pet just before Christmas. This treatment raises concerns about how other customers and the public perceive their practices. How can you charge a customer for a plan when they don’t have a pet anymore?

Extremely difficult to cancel contract The services of the wellness plan are difficult to cancel. It’s easy enough to turn off the auto renewal but almost impossible to get out early in the year of service… even if you have moved to a city that doesn’t have a Banfield. Tried and tried to close out my account and get a final invoice for only services used — was given three different quotes to close it out annd waited hours for a call back. Finally found a text service that worked. This has taken a week of merry go round to accomplish.