The software is very nice when you use… The software is very nice when you use the most expensive scale package from 99 euro per month per seat. Below that there will be issues with ruling. The company is indeed commercial in a strange way. Rule features that belong in every simple ticketsystem are only available in the most expensive version. For example it is not possible to combine 2 simple rules 'comes from email' and 'contains keyword' if you can't combine, rules are quite useless. Extra features/plugins are extremely expensive. And the company works with a signed contract for 1 year and let you pay per year. These too commercial things give me the unpleasant feeling to give this company a 3 star rating. The rest of the software is working well. And it looks much better then alternatives as freshdesk.

Front has been great Front has been great! I love how I can collaborate with my team on responding to customer emails without leaving Front One thing I struggle with is rearranging events on Front’s calendar. Sometimes I’ll move a meeting in Front where that meeting has a zoom link associated with it, but when I try to join the meeting at the new time that link breaks. I realize this might be out of Front’s control, but it is a point of friction I experience, often right before a meeting.

Time Saver of the Ages Can't believe I didn't know about this platform sooner. I've worked in several industries where you deal with high volumes of calls and this is the best program I've ever used. Doesn't matter if you have more experience with Outlook or Gmail, this is the best of both worlds and on steroids.

The best ticketing software out there Front is the best ticketing software out there. Period. I used ZenDesk and GrooveHQ before, but Front is just different: - Much more intuitive - Much more user-friendly - Great team collaboration features - Greet analytics - Great integrations - Fast, slick, efficient I even moved my personal Gmail inbox to Front because it's much easier to manage emails this way.

Our team loves the feature of tagging… Our team loves the feature of tagging each other in an email so that we can discuss it internally without having to forward the email. All of the comments, attachments, etc are right there in the email trail. The calendar functionality has improved as well. We can share our calendars so we know when a teammate is available for meetings.