Excellent for Team Inboxes We've been using Front for years for our shared customer support email inboxes. Something like zendesk is way too much unused structure for our small team, and our customers just want to communicate via emails, not support tickets. Front keeps us sane and keeps our customer support emails organized in our team. Thanks Front!

The software is very nice when you use… The software is very nice when you use the most expensive scale package from 99 euro per month per seat. Below that there will be issues with ruling. The company is indeed commercial in a strange way. Rule features that belong in every simple ticketsystem are only available in the most expensive version. For example it is not possible to combine 2 simple rules 'comes from email' and 'contains keyword' if you can't combine, rules are quite useless. Extra features/plugins are extremely expensive. And the company works with a signed contract for 1 year and let you pay per year. These too commercial things give me the unpleasant feeling to give this company a 3 star rating. The rest of the software is working well. And it looks much better then alternatives as freshdesk.

Front has been great Front has been great! I love how I can collaborate with my team on responding to customer emails without leaving Front One thing I struggle with is rearranging events on Front’s calendar. Sometimes I’ll move a meeting in Front where that meeting has a zoom link associated with it, but when I try to join the meeting at the new time that link breaks. I realize this might be out of Front’s control, but it is a point of friction I experience, often right before a meeting.

Horrid customer service Horrid customer service. Bad business practices and a very average service at best if you don't count all the negatives. Not to mention their recent rampage of cancelling the services they provide with ZERO notice because they don't like the political views of the people who use their products. Great way to run a business, into the ground at least.

I couldn't be happier I couldn't be happier with their service. The platform itself is incredibly user-friendly and efficient, making it a breeze to manage my mail. Whether it's sorting, forwarding, or organizing, this platform has simplified my life in so many ways. They have an exceptional customer service too.