Front

1455 Market Street, 94103, San Francisco, United States
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4.25
Based on 20 Reviews

5

60.00%

4

25.00%

3

5.00%

2

0.00%

1

10.00%
About Front

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships. To learn more, visit https://front.com/

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John
GB

Front is an excellent tool for working… Front is an excellent tool for working with email in a team. Really easy to share messages between team members and collaborate on replies or actions. Integrations, such as with Linear, make triaging feedback etc much easier. Can't recommend Front enough.

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Liz
GB

Conversation mode makes us :( Overall we've had a great experience with Front. It has helped us streamline our process. The only issue we've really seen is with group emails, when we send out emails to a large amount of users it forces it into "conversation" mode which means all emails are aggregated into one thread. So it makes it difficult to follow the separate conversations. For reference- we send emails to large amounts of users on BCC. So it's one email to a bunch of individual people who will individually respond.

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Happy User
GB

Overall Front has been a key ingredient… Overall Front has been a key ingredient to my teams effective communication around email. I'm still waiting/hoping for more options and features around sequences as that's a feature we use often. I don't think sequences have had much attention from product over the 4+ years I've used Front. Keep up the great work!

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Nath Aston
CO

Greedy company as other have mentioned Greedy company as other have mentioned. We cancelled the service after 1 week of usage and removed all our users, the following month we were still charged $86. We have filed a dispute with our bank. Aside from that the software works, but you're prompted to upgrade to 'Enterprise' to access even some basic features. Poor customer support, and willing to charge you for nothing.

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Brooke
GB

Excellent Tool for Keeping Specific… Excellent Tool for Keeping Specific Teammates Up-To-Date. Love how easy it is to collaborate with co-works & teammates in one thread. Current suggestions: 1. The ability to merge a Discussion thread with an Email thread. (I've been asking for this one since we started using Front a few years ago.) 2. An editable bubble or note area on the side where a summary of long threads could be entered. And then have the bubble or note keep moving to the bottom of the thread.

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