Horrid customer service Horrid customer service. Bad business practices and a very average service at best if you don't count all the negatives. Not to mention their recent rampage of cancelling the services they provide with ZERO notice because they don't like the political views of the people who use their products. Great way to run a business, into the ground at least.

Excellent for Team Inboxes We've been using Front for years for our shared customer support email inboxes. Something like zendesk is way too much unused structure for our small team, and our customers just want to communicate via emails, not support tickets. Front keeps us sane and keeps our customer support emails organized in our team. Thanks Front!

Our team loves the feature of tagging… Our team loves the feature of tagging each other in an email so that we can discuss it internally without having to forward the email. All of the comments, attachments, etc are right there in the email trail. The calendar functionality has improved as well. We can share our calendars so we know when a teammate is available for meetings.

Conversation mode makes us :( Overall we've had a great experience with Front. It has helped us streamline our process. The only issue we've really seen is with group emails, when we send out emails to a large amount of users it forces it into "conversation" mode which means all emails are aggregated into one thread. So it makes it difficult to follow the separate conversations. For reference- we send emails to large amounts of users on BCC. So it's one email to a bunch of individual people who will individually respond.

Time Saver of the Ages Can't believe I didn't know about this platform sooner. I've worked in several industries where you deal with high volumes of calls and this is the best program I've ever used. Doesn't matter if you have more experience with Outlook or Gmail, this is the best of both worlds and on steroids.