Thorough, careful and excellent customer-focused service I originally contacted SolidWP to cancel a legacy plugin bundle subscription and downgrade another plugin subscription. Along the way Matt M proactively discovered that we had a second account (that was a surprise) which contained another plugin subscription. We didn't even remember what the legacy bundle was! Matt explained; then we were able to confirm that it was no longer needed and should be cancelled. Before he would cancel a legacy bundle (that couldn't be reinstated if we changed our mind) Matt pointed out that a number of our websites were still listed in our Member Panel as having these plugins installed. He asked me to double-check and I did. I removed them. I was impressed by the extra care Matt took to make sure we really knew what we were doing with this non-reversible action. Matt also proactively offered to close the account we didn't want to keep (which saved me having to ask him to do it) and to move its subscriptions across to the account which remained. He set the legacy bundle subscription up to expire upon renewal. We needed the other subscription to downgrade upon renewal and he organised that too. Last but not least, he noticed that the credit card had expired on the account we wanted to keep, so he prompted me to fix that. Bonzer! Now we have one account, everything is set to go, and we can forget about it. The experience has been truly SolidWP. Thanks Matt.

Long Time Very Satisfied Customer I've been using their Solid Backup product for my own website and for websites I do for others. Anytime I need technical support their response is quick. If they don't immediately know what's happening, they are persistent in exploring what's going on. And then, I learn from them too!

top notch technical support The technical team was very responsive and guided me each step of the way even helped with troubleshooting my issue. My problem is resolved with backup buddy finally. Thanks again for all your help.

Several weeks of unsuccessful attempts… Several weeks of unsuccessful attempts to correct Full Backup completed snapshots was finally resolved with project management oversight led by Bern Meredith: Head of Support. Ben stepped in replacing previous SolidWP support representative contact and took ownership of the extended delays in completing critical completed backups for my commercial real estate website by restoring functionality and improved performance of WordPress Backups. Ben's constant monitoring-birddogging-troubleshooting in conjunction with the application of advanced diagnostics provided by his support Team eventually resolved the problem. Ben and his Team should be recognized for a Job Well done! On a singular note, Ben's leadership and tenacity to ensure my support request concluded with successful WordPress Completed Backups. Ben is a high-value add asset to your Support Team organization and his performance exceeded expectations by proactively communicating throughout the entire problem-resolution process. Thankful for Ben's commitment to a customer-centric methodology which restored my confidence and trust in SolidWP Customer Support Team.

Good response Good response, and a correcct one.