Solid WP - Great Software/Company/Support I've been using Solid Backup (previously Backupbuddy) and Solid Security for years. SolidWP is a great company. I have nothing but good things to say about them. Their software has saved me on many occasions. I recently had an issue backing up a very large website. It took a bit of time to solve the problem, but support frequently kept me updated on their progress and was able to find and resolve the issue. They even pushed out a new version of the software quickly for others that may have the same issue. I would recommend them for your Wordpress Backup and Security needs.

Super patient and helped me fix a… Super patient and helped me fix a recurring problem I've been dealing with for a while.

Thorough, careful and excellent customer-focused service I originally contacted SolidWP to cancel a legacy plugin bundle subscription and downgrade another plugin subscription. Along the way Matt M proactively discovered that we had a second account (that was a surprise) which contained another plugin subscription. We didn't even remember what the legacy bundle was! Matt explained; then we were able to confirm that it was no longer needed and should be cancelled. Before he would cancel a legacy bundle (that couldn't be reinstated if we changed our mind) Matt pointed out that a number of our websites were still listed in our Member Panel as having these plugins installed. He asked me to double-check and I did. I removed them. I was impressed by the extra care Matt took to make sure we really knew what we were doing with this non-reversible action. Matt also proactively offered to close the account we didn't want to keep (which saved me having to ask him to do it) and to move its subscriptions across to the account which remained. He set the legacy bundle subscription up to expire upon renewal. We needed the other subscription to downgrade upon renewal and he organised that too. Last but not least, he noticed that the credit card had expired on the account we wanted to keep, so he prompted me to fix that. Bonzer! Now we have one account, everything is set to go, and we can forget about it. The experience has been truly SolidWP. Thanks Matt.

Communications were prompt Communications were prompt, clear and always helpful. My problem was solved in three exchanges of information. Brent read my messages carefully and didn't ask for information I'd already provided. SolidWP support is first rate!

"overweight" backups I had some issues with my backups being widely "overweight", and I could not the reason why they jump from 0.8GB to 2.8GB. SolidWP support team was very helpful in finding the files which should not be part of the backup and be excluded.