Several weeks of unsuccessful attempts… Several weeks of unsuccessful attempts to correct Full Backup completed snapshots was finally resolved with project management oversight led by Bern Meredith: Head of Support. Ben stepped in replacing previous SolidWP support representative contact and took ownership of the extended delays in completing critical completed backups for my commercial real estate website by restoring functionality and improved performance of WordPress Backups. Ben's constant monitoring-birddogging-troubleshooting in conjunction with the application of advanced diagnostics provided by his support Team eventually resolved the problem. Ben and his Team should be recognized for a Job Well done! On a singular note, Ben's leadership and tenacity to ensure my support request concluded with successful WordPress Completed Backups. Ben is a high-value add asset to your Support Team organization and his performance exceeded expectations by proactively communicating throughout the entire problem-resolution process. Thankful for Ben's commitment to a customer-centric methodology which restored my confidence and trust in SolidWP Customer Support Team.

top notch technical support The technical team was very responsive and guided me each step of the way even helped with troubleshooting my issue. My problem is resolved with backup buddy finally. Thanks again for all your help.

FAST response identifying my issue FAST response identifying my issue, and a fast fix!

No plugin is perfect but SolidBackups comes close I've been using SolidBackups for 10+ years, starting when they were BackupBuddy by iThemes. This has been a solid product that allowed me to restore my Wordpress sites from backups after an upgrade "went wrong" or after being hacked. Those are never fun times, but having a backup made all the difference. Over the years, the iThemes/SolidWP team has always been there to help when something wasn't working with their plugin. I haven't needed their help very often (which is good!) but when I have, they have been professional, knowledgeable, and helped me resolve the issues. Most recently, in April 2024, I had trouble with a 2GB backup not restoring all the files when I migrated a site. SolidWP's support tech Brent Wilson offered me an alternative tactic for transferring the files via FTP and assured me that they're working on this known issue. I was able to successfully complete the migration. The Wordpress landscape is always shifting, which is why it's so important to use tools that have active developers keeping things updated. Of course I'd prefer it if the plugin never had a failure, but that's not realistic. Instead, I'm thankful that SolidBackups has a dedicated team working to improve things and help their customers when things don't work. That's why I'm sticking with this plugin for my Wordpress backup needs. UPDATE (in reply to SolidWP's comment): The difference between the four and five star review is simply this: When migrating (or restoring) a site, it's absolutely *vital* to have all the files restored. The fact that the plugin missed a bunch of different seemingly random files with no way for me to verify what's missing is super bad. For some, it would be an absolute deal-breaker. For some, they wouldn't even have known enough about Wordpress to understand why the restored copy wasn't working and be able to locate those missing files in the .zip backup to FTP them into place. The fact that this is a 4-star review is a reflection of my confidence in your support tech's statement that you're aware of the problem and working to fix it, and my confidence based on your history of good work. But I wouldn't feel honest giving five stars for a product that "didn't work" when I needed it (especially knowing that if it happened to me, it probably happens to others). Hope you understand. :-)