Several weeks of unsuccessful attempts… Several weeks of unsuccessful attempts to correct Full Backup completed snapshots was finally resolved with project management oversight led by Bern Meredith: Head of Support. Ben stepped in replacing previous SolidWP support representative contact and took ownership of the extended delays in completing critical completed backups for my commercial real estate website by restoring functionality and improved performance of WordPress Backups. Ben's constant monitoring-birddogging-troubleshooting in conjunction with the application of advanced diagnostics provided by his support Team eventually resolved the problem. Ben and his Team should be recognized for a Job Well done! On a singular note, Ben's leadership and tenacity to ensure my support request concluded with successful WordPress Completed Backups. Ben is a high-value add asset to your Support Team organization and his performance exceeded expectations by proactively communicating throughout the entire problem-resolution process. Thankful for Ben's commitment to a customer-centric methodology which restored my confidence and trust in SolidWP Customer Support Team.

I've been using this backup plugin for over 10 years I've been using this backup plugin for over 10 years now. Yes, ever since it was named BackupBuddy. It has been incredibly useful, the module assisting me in creating daily WordPress backups for over 30 websites. I've encountered technical issues occasionally, but each time their support resolves the problem in no time at all. I highly recommend this backup plugin to others.

top notch technical support The technical team was very responsive and guided me each step of the way even helped with troubleshooting my issue. My problem is resolved with backup buddy finally. Thanks again for all your help.

Super patient and helped me fix a… Super patient and helped me fix a recurring problem I've been dealing with for a while.