Non existent support. Great looking software but there is absolutely no support other than an outdated knowledge board. Average wait time is supposed to be 6 hours but I've never had a reply in 8 hours, on all occasions I've tried, until I chase it up, again and again. Bottom line I've not been bookable for 12 hours, and it's due to hospitable's software. So in reality looks are not everything. *edit.. And I could of predicted the reply, this has been the same response for 10 days. There is not one comment on any social media post. Is this because there is nothing good to say and the awards are made up. Bottom line is you advertise falsely and an official complaint is the only way forward.

Great support + user friendly! I had looked around to comparable PMS platforms and found Hospitable to be the most user friendly. Although they are still releasing updates to compete better with the other platforms, it is worth the wait! They keep you informed and are transparent of their updates + difficulties weekly / monthly which is great! Especially when there is an outage or disconnect to a booking platform. Looking forward to the new features to come!

A “must-have” tool for AirBnB owners I LOVE Smartbnb and could not imagine running my short term rental without this tool. Their customer service is outstanding and the amount of time this tool saves me is incredible. Smartbnb has helped me maintain my Superhost status by providing great communication with my guests for over 2 years now. Well worth every single cent!

Hospitable has been a great PMS Hospitable has been a great PMS. Zero issues with syncing thus far. User interface is clean. I greatly appreciate the messaging supports as they significantly decrease workload. Frequently reflect on other hosts expressing frustrations with other PMS and am happy that I choose to go with Hospitable.

Constantly innovating, high accessible team, good pricing model What I've liked so far about Hospitable, is that they seem to be constantly innovating. They are also very transparent about where they are at, including when things go wrong. They have weekly townhall calls with the CEO being available to answer direct questions from their customers. Their support has also been very good, answering any question I've had, and usually going well beyond my expectations. For example, I was using their parent-child listing capability such that 2 connected units could be rent separately, or someone could rent them together. I had a question on how to setup their automated lock codes feature in that scenario, and not only did they explain that but also helped me with options for the door connecting the 2 units, which I hadn't originally thought about. I also love how they are leveraging AI to help me. Specifically, I received a request from one of the 4 connected channels...in Chinese. Hospitable automatically translated that, and the AI recommended an excellent reply, which was then translated back to Chinese. There is a lot more I like about Hospitable...calendar sync, team tasks, direct hosting website and booking system. But the main thing I like is the people running it and how accessible they are. Highly recommended.