Constantly innovating, high accessible team, good pricing model What I've liked so far about Hospitable, is that they seem to be constantly innovating. They are also very transparent about where they are at, including when things go wrong. They have weekly townhall calls with the CEO being available to answer direct questions from their customers. Their support has also been very good, answering any question I've had, and usually going well beyond my expectations. For example, I was using their parent-child listing capability such that 2 connected units could be rent separately, or someone could rent them together. I had a question on how to setup their automated lock codes feature in that scenario, and not only did they explain that but also helped me with options for the door connecting the 2 units, which I hadn't originally thought about. I also love how they are leveraging AI to help me. Specifically, I received a request from one of the 4 connected channels...in Chinese. Hospitable automatically translated that, and the AI recommended an excellent reply, which was then translated back to Chinese. There is a lot more I like about Hospitable...calendar sync, team tasks, direct hosting website and booking system. But the main thing I like is the people running it and how accessible they are. Highly recommended.

Designed to make STR management Simple Initial setup is pretty easy and their customer support is amazing. After researching a few other PMS's, I think this one best fits my needs/management style and price is comparable to other software's. It was also really easy to connect Hospitable's calendar with my own direct booking website.

Same as always: no support Same as always: no support Can't log in to Hospitable for 3 weeks now. I'm receiving automated emails from Hospitable that there is a broken link and you can't sync my calendar. Really serious. There is no phone number to call - everything is text and email. So with no more than one text or email response per day from Hospital on my issue it's never getting resolved. You're not syncing my calendars - probably because of some software 'update' that wiped out what was entered and now your website won't let me log in to fix it? What service are you providing to me?

Horrible Support!! I have been using the site for approximately a year now. Although the platform is easy to navigate, the support is absolutely horrible. It takes days for them to get back to you, it's been like this since I started using the PMS. They keep saying they are growing or hiring but nothing has changed. They are also located in Spain so if you need any help, its within a small window of time if you are in North America. They also have several issues with their lock integration system, another headache with little to no help. It's unfortunate, this could be the leading PMS, but they need to get their corporate infrastructure in place.

It works but expect constant issues.. It works but expect constant issues, bugs and days of waiting help from support. A lot of issues with integration, especially with VRBO and Booking. Support is VERY bad and often not really competent. They can just forget about your inquiry or respond within 2-3 days when you need help very soon. I am considering to leave them. Looking for alternatives.