Horrible Support!! I have been using the site for approximately a year now. Although the platform is easy to navigate, the support is absolutely horrible. It takes days for them to get back to you, it's been like this since I started using the PMS. They keep saying they are growing or hiring but nothing has changed. They are also located in Spain so if you need any help, its within a small window of time if you are in North America. They also have several issues with their lock integration system, another headache with little to no help. It's unfortunate, this could be the leading PMS, but they need to get their corporate infrastructure in place.

Great support + user friendly! I had looked around to comparable PMS platforms and found Hospitable to be the most user friendly. Although they are still releasing updates to compete better with the other platforms, it is worth the wait! They keep you informed and are transparent of their updates + difficulties weekly / monthly which is great! Especially when there is an outage or disconnect to a booking platform. Looking forward to the new features to come!

Hospitable is one of the best PMS out there! Hospitable is one of the best PMS out there. All the features they have makes managing our STR so much easier. They are continuously improving their SW and their town hall meetings are super informative. Their customer service is very helpful and they are very transparent. I highly recommend Hospitable.

A “must-have” tool for AirBnB owners I LOVE Smartbnb and could not imagine running my short term rental without this tool. Their customer service is outstanding and the amount of time this tool saves me is incredible. Smartbnb has helped me maintain my Superhost status by providing great communication with my guests for over 2 years now. Well worth every single cent!

Same as always: no support Same as always: no support Can't log in to Hospitable for 3 weeks now. I'm receiving automated emails from Hospitable that there is a broken link and you can't sync my calendar. Really serious. There is no phone number to call - everything is text and email. So with no more than one text or email response per day from Hospital on my issue it's never getting resolved. You're not syncing my calendars - probably because of some software 'update' that wiped out what was entered and now your website won't let me log in to fix it? What service are you providing to me?