Marisa Brock
GBHorrible Support!! I have been using the site for approximately a year now. Although the platform is easy to navigate, the support is absolutely horrible. It takes days for them to get back to you, it's been like this since I started using the PMS. They keep saying they are growing or hiring but nothing has changed. They are also located in Spain so if you need any help, its within a small window of time if you are in North America. They also have several issues with their lock integration system, another headache with little to no help. It's unfortunate, this could be the leading PMS, but they need to get their corporate infrastructure in place.
Stefan Scheurer
DEBest PMS, Auto Messages and Support Best PMS and Channel manager so far. best automessages in the market and outstanding support. Love it so much every day... ❤️
Owner Operator
GBExcellent software, top notch customer service. Excellent software. Excellent staff. Pays for itself immediately. This is the only app I’ve ever used where after talking to support about my issues 9/10 they explain things well enough that I understand the issue is with my business processes and not their app - almost worth the app cost just for the business consulting. I hope they can retain this level of support as they scale because I am sure they will grow quickly with such an awesome service.
Eric Starks
GBHospitable is one of the best PMS out there! Hospitable is one of the best PMS out there. All the features they have makes managing our STR so much easier. They are continuously improving their SW and their town hall meetings are super informative. Their customer service is very helpful and they are very transparent. I highly recommend Hospitable.
I P
GBIt works but expect constant issues.. It works but expect constant issues, bugs and days of waiting help from support. A lot of issues with integration, especially with VRBO and Booking. Support is VERY bad and often not really competent. They can just forget about your inquiry or respond within 2-3 days when you need help very soon. I am considering to leave them. Looking for alternatives.