When I contacted NovaaLab about a… When I contacted NovaaLab about a problem with my red light pad, I received a response within a couple of hours. After more email communications they determined that a replacement was in order. This transaction took less 24 hours. I really appreciated their customer service. I've been using my light pad almost daily since I purchased it 14 months ago. It has been a blessing to help relieve low back and hip pain. I highly recommend this belt and this company.

Great customer service My oral device stopped working after about 9 months. I sent them a video of it not working and received a reply immediately that they would ship out a new device, no charge. Great customer service!

Excellent customer service stood behind product I was interested in After looking at web page for product I was interested in, I had a few questions. I emailed customer support, the response was very helpful and completely answered my questions. Communication was also concerned my questions were answered. I ordered after an excellent customer service experience.

Great customer service in understanding… Great customer service in understanding the product and its benefits. Waiting for delivery now and anxious to apply it and see what the results are.

I finally received my order I finally received my order, but had to pay an additional $34.67 to the delivery person who said that the item was stopped at customs and I was charged an additional fee. I already paid a lot for the item, waited a long time to receive it, and now had to pay even more.