Run from this company Run from this company. They will do nothing to help you get a refund if you have a reaction or are not satisfied with the product. They will only give you a runaround. After weeks using this, my skin has never looked of felt worse... deepened wrinkles, itchy. In seeking a refund they responded that I must contact their dermatologist but then went on to state that the dermatologist has nothing to do with refunds. "Please keep in mind that your dermatologist will NOT answer any questions in regards to a refund as they only manage medical questions and your prescription" In other words, even if you've had a reaction and consulted with your own physician, that's not enough to get a refund and they have stringent rules to their "60-Day Results Guarantee." They will make getting a refund as difficult as possible.

Good peel! The spot peel works as promised. I however wished they had paired it with a cooling product to apply afterwards to prevent redness and or inflammation. Nonetheless, I’m satisfied with the peel.

Musely seems shady I can't even rate the product because I haven't received it, yet, but I will say that this company is shady. They have you enter medical history and photos, and then charge you $20 for a dermatologist to review your purchased item and provide a prescription. This is all fine. But if that doctor recommends another product from Musely, you are then charged for ANOTHER doctor visit on that purchase... only to have the same doctor review another medical history and photos that are less than 24 hours apart. If a doctor recommends something, then you shouldn't be charged again to send photos and medical history since the doctor obviously reviewed those the first time before making the recommendation.

So Far, So Good I discovered Musely on IG. I was skeptical and curious so I placed an order. I never received an order confirmation and I became worried about scammed. Turns out the very next day, I was going to email a complaint, I just happened to check my mailbox, and my order was already in my mailbox (hooray). To make a short story short, I’ve been using the Rx spot cream for about a week now and my skin appears to be brighter and a much smoother texture already. I am excited and I can’t wait for my melasma to start clearing up. I’ll make another update in a few weeks. (AA female, age 52) Thank you!

They charged me $80 and send to the… They charged me $80 and send to the wrong address and won’t refund my money back. Terrible customer service.