They charged me $80 and send to the… They charged me $80 and send to the wrong address and won’t refund my money back. Terrible customer service.

Run from this company Run from this company. They will do nothing to help you get a refund if you have a reaction or are not satisfied with the product. They will only give you a runaround. After weeks using this, my skin has never looked of felt worse... deepened wrinkles, itchy. In seeking a refund they responded that I must contact their dermatologist but then went on to state that the dermatologist has nothing to do with refunds. "Please keep in mind that your dermatologist will NOT answer any questions in regards to a refund as they only manage medical questions and your prescription" In other words, even if you've had a reaction and consulted with your own physician, that's not enough to get a refund and they have stringent rules to their "60-Day Results Guarantee." They will make getting a refund as difficult as possible.

The follow-up with your doctor is key The follow-up with your doctor is key. It is important to provide your feedback with progress photos in order for the doctor to know if your dosage is working well for you. Musely's customer service is very diligent with their response to any concerns you may have, and as a current patient under Musely for both Melasma and Hair loss issue, that is greatly appreciated. So, basically I give Musely all the stars.

Never received my order Never received my order, got billed for it and cannot get in contact with anyone!,! Scammers

Musely seems shady I can't even rate the product because I haven't received it, yet, but I will say that this company is shady. They have you enter medical history and photos, and then charge you $20 for a dermatologist to review your purchased item and provide a prescription. This is all fine. But if that doctor recommends another product from Musely, you are then charged for ANOTHER doctor visit on that purchase... only to have the same doctor review another medical history and photos that are less than 24 hours apart. If a doctor recommends something, then you shouldn't be charged again to send photos and medical history since the doctor obviously reviewed those the first time before making the recommendation.