Exceptional Products The products that Subsplash offers are exceptional! We have been pleased with our online giving platform, as well as the communication tools offered through the app. As an organization they are responsive to correcting issues and providing enhancements as requested by customers. With that being said, if you ever need to talk to some one URGENTLY, it's not going to happen. The business model they use for interacting with customers is ONE SIDED. It does not, and is not based on customer need, but rather THEIR CONVENIENCE. When you finally make contact with someone they are usually eager to help. They are not good at managing the time difference between their west coast office and other time zones.

Overall good experience Overall good experience. Like the fact that there are constant improvements to the app. Would like to the the same type of cutting edge innovations on the Snappages side. Sometimes it is hard to get in touch with support. Having to make an appointment to call is sometimes inconvenient if the matter is pressing.

Don’t recommend Don’t recommend. I’ve been with this company for over ten years, before when they were snappages. Customer service used to be great, if you needed something done it got done asap. Now it’s pretty much non existent. All you get is I’ll forward your response onto this department or that department. There’s absolutely no follow up. I’ve been waiting for a month to an issue I’ve been having and still nothing. So we’ve decided to go with a different company for our website needs. Anyone who uses this company, good luck to you.

Subsplash makes it easy! Subsplash makes it easy! I love using Subsplash because it makes publishing our sermons and giving to the church so easy. We've been using it from the beginning and can say without question that it integrated quickly into our ecosystem and our people locally (and even abroad) have benefited from having the content so readily accessible. Grateful for all they're doing!

Good product, support needs improvement I love the fact it groups it all under one platform. I dont like the lack of technical help for pastors or churches that are not loaded with staff or tech saavy personnel, or in my case...someone who is somewhat tech saavy, but is a bi-vocational pastor simply with no time. Support is hard to reach and it often seems like I'm a bother when trying to engage support. Good tools, service could be better.