Frustrated If you plan to work with them, regardless of what they say, get all your questions answered up front and if they can't, then don't give them your money. We got two months into development and found they lacked a feature we absolutely needed and had to part ways. Through the process, we found their onboarding staff were unreliable, didn't know the product well, and required a separate meeting for just about every topic for which they might just cancel at last minute or leave you hanging. I burned several vacation days working on this project and staff seemed sort of oblivious to how precious my time is. We've been promised a refund for the time we've paid in advance and still haven't received anything from them weeks later.

Exceptional Products The products that Subsplash offers are exceptional! We have been pleased with our online giving platform, as well as the communication tools offered through the app. As an organization they are responsive to correcting issues and providing enhancements as requested by customers. With that being said, if you ever need to talk to some one URGENTLY, it's not going to happen. The business model they use for interacting with customers is ONE SIDED. It does not, and is not based on customer need, but rather THEIR CONVENIENCE. When you finally make contact with someone they are usually eager to help. They are not good at managing the time difference between their west coast office and other time zones.

Total thumbs up! Subsplash staff is always helpful and friendly! I do miss being able to talk with the staff, but I understand the emailing responses. Each time I have ever had an issue or question, The staff was usually quick to respond and offer a solution or a couple of solutions. I have never had an issue that did not get resolved or a suggestion to change situation. One of the biggest assets, to us, is having our year end giving statements taken care of and sent to me. I would recommend Subsplash.

Subsplash is an amazing app Subsplash is an amazing app. The customer service team is amazing as well as the onboarding and success team. The app looks CLEAN and the ability to embed your content onto your website is what I love. I still wish there was a little more customizability to make things look exactly the way you want but since it's an app builder it makes sense that you can only use what they provide you with - which is a lot. We've loved our experience with subpslash and they're always making things better!

Dive In With Subsplash Subsplash has taken our ministry to whole different level. Since partnering with Subsplash we are now becoming who we say we are; “world outreach center “. With the app and modern design website; we are touching and changing lives of people we never met before in different states and countries with quality and excellence service. With the Giving Tab, it increased our tithes and offerings. I love our new look with Subsplash. I say, dive in and get with the splash: Subsplash!