Frustrated If you plan to work with them, regardless of what they say, get all your questions answered up front and if they can't, then don't give them your money. We got two months into development and found they lacked a feature we absolutely needed and had to part ways. Through the process, we found their onboarding staff were unreliable, didn't know the product well, and required a separate meeting for just about every topic for which they might just cancel at last minute or leave you hanging. I burned several vacation days working on this project and staff seemed sort of oblivious to how precious my time is. We've been promised a refund for the time we've paid in advance and still haven't received anything from them weeks later.

Overall good experience Overall good experience. Like the fact that there are constant improvements to the app. Would like to the the same type of cutting edge innovations on the Snappages side. Sometimes it is hard to get in touch with support. Having to make an appointment to call is sometimes inconvenient if the matter is pressing.

Subsplash has been one of our ministry… Subsplash has been one of our ministry partners for many years now. Their commitment to provide current and vital tools has let us to keep choosing them year after year. Followed up by clear, consistent communication about new features and upgrades and tremendous customer we don’t have to think long about our partnership.

Don’t recommend Don’t recommend. I’ve been with this company for over ten years, before when they were snappages. Customer service used to be great, if you needed something done it got done asap. Now it’s pretty much non existent. All you get is I’ll forward your response onto this department or that department. There’s absolutely no follow up. I’ve been waiting for a month to an issue I’ve been having and still nothing. So we’ve decided to go with a different company for our website needs. Anyone who uses this company, good luck to you.

Exceptional Products The products that Subsplash offers are exceptional! We have been pleased with our online giving platform, as well as the communication tools offered through the app. As an organization they are responsive to correcting issues and providing enhancements as requested by customers. With that being said, if you ever need to talk to some one URGENTLY, it's not going to happen. The business model they use for interacting with customers is ONE SIDED. It does not, and is not based on customer need, but rather THEIR CONVENIENCE. When you finally make contact with someone they are usually eager to help. They are not good at managing the time difference between their west coast office and other time zones.