Patrick Crossing
GBSubsplash great for apps, donations, & streaming We use Subsplash for our Church app, online donations and streaming. We have been very happy with the services provided. Customer service has been excellent. There are so many options for the info on the app, and it has made our livestream easily accessible. Website integration is seamless and looks great. It has increased our donations, and it is the best streaming service we've used. Highly recommend!
Carrie
GBDon’t recommend Don’t recommend. I’ve been with this company for over ten years, before when they were snappages. Customer service used to be great, if you needed something done it got done asap. Now it’s pretty much non existent. All you get is I’ll forward your response onto this department or that department. There’s absolutely no follow up. I’ve been waiting for a month to an issue I’ve been having and still nothing. So we’ve decided to go with a different company for our website needs. Anyone who uses this company, good luck to you.
Christopher Smith
GBlower-priced & very lacking Subsplash is a lower-priced alternative for local churches, but it is so lacking in features as to be nearly unusable. The positives: 1. It has a wonderful chat function which creates a mini-forum for each group (home group, kitchen team, youth group, etc.) but only on mobile. 2. Sign ups for events, meals, etc. work very well. 3. Sermons can be grouped into series. The negatives: 1. The website it creates for your church looks awful, but also has almost no functionality. "Media" (where sermon recordings go) demands a password every time you click, so a visit to Media page, then search for a sermon, then listen requires 3 password fill-ins! And the search doesn't work at all. Searches for words in the sermon title come up empty; it's possible the database hasn't been implemented yet. 2. None of those nice chat groups on your website. 3. No calendar of events (or Upcoming Events) on website. 4. Your church's Subsplash website will be a basic Wix-style website with none of your graphics, making Subsplash a non-starter for churches concerned about their "brand" or "identity." It is certainly our hope that Subsplash is able to fix the many bugs and add the many missing features, as it's much more affordable than competitors, and the chat enables communication between members, something competitors like CCB and Planning Center don't allow.
Adam
GBGood product, support needs improvement I love the fact it groups it all under one platform. I dont like the lack of technical help for pastors or churches that are not loaded with staff or tech saavy personnel, or in my case...someone who is somewhat tech saavy, but is a bi-vocational pastor simply with no time. Support is hard to reach and it often seems like I'm a bother when trying to engage support. Good tools, service could be better.
Brittany
GBThe Subsplash platform is AMAZING The Subsplash platform is AMAZING! It's easy to build/use, with a simple yet modern design. The tech support is phenomenal and they have been a huge help any time I've had questions. Our new app and website have really made the world of difference in how we have been able to communicate with our congregation and has also increased our abilities to reach even more people!