Mohamed
MARUN AWAY RUN, WALK AWAY, CRAAWL.... BUT DONT USE THIS APP, THE WORST EVER, THEY JUST KEEP BILLING YOU EVEN THO UR ACCESS TO UR ACCOUNT IS SUSPENDED. THE CUSTOMER SERVICE IS HORRIBLE, BEEN WEEKS NOW WAITING FOR THEIR REPLY. ZENDESK IS 10000 TIMES BETTER.
Megan
AUEasy to use - better than Zendesk Gorgias is a very easy tool to use and set up. Your customers will receive a much cleaner looking email than other helpdesk tools (that send emails containing loads of ugly and confusing code). My team found the transition from Zendesk to be very easy. I feel very supported by the knowledgeable support team at Gorgias who always respond with prompt, detailed advice. The tool is robust, we haven't experienced any major outages or issues. Connecting new channels has been extremely easy and stress-free since we implemented 12 months ago.
Daniel Dahan
CAI am a professional I.T I am a professional I.T. guy, my client is working with the Gorgias. We had a small issue when I changed the MX Records of the mail server as we upgraded mailboxes from POP to Exchange. I opened a ticket with Gorgias support and their support tech was awesome and easy to work with. In that sense, for their support, I have to put 5 stars.
Katie Davis
GBWe moved away from Zendesk to the much… We moved away from Zendesk to the much more affordable and tech-focused, Gorgias in 2022. We have had an easy transition, with a few things that were missed from Zendesk, but Gorgias's team works hard behind the scenes to update and upgrade features consistently. At this point, those things have faded away into something better with Gorgias. It integrates with Shopify much more efficiently than Zendesk was at the time that we left them. Overall, I would highly recommend the Gorgias experience!
Jamie
GB5-Star service! Gorgias support was responsive and thorough in addressing my questions both on chat and email. I appreciated their follow-up to ensure I reached a resolution.