Katie Davis
GBWe moved away from Zendesk to the much… We moved away from Zendesk to the much more affordable and tech-focused, Gorgias in 2022. We have had an easy transition, with a few things that were missed from Zendesk, but Gorgias's team works hard behind the scenes to update and upgrade features consistently. At this point, those things have faded away into something better with Gorgias. It integrates with Shopify much more efficiently than Zendesk was at the time that we left them. Overall, I would highly recommend the Gorgias experience!
Daniel Dahan
CAI am a professional I.T I am a professional I.T. guy, my client is working with the Gorgias. We had a small issue when I changed the MX Records of the mail server as we upgraded mailboxes from POP to Exchange. I opened a ticket with Gorgias support and their support tech was awesome and easy to work with. In that sense, for their support, I have to put 5 stars.
Megan
AUEasy to use - better than Zendesk Gorgias is a very easy tool to use and set up. Your customers will receive a much cleaner looking email than other helpdesk tools (that send emails containing loads of ugly and confusing code). My team found the transition from Zendesk to be very easy. I feel very supported by the knowledgeable support team at Gorgias who always respond with prompt, detailed advice. The tool is robust, we haven't experienced any major outages or issues. Connecting new channels has been extremely easy and stress-free since we implemented 12 months ago.
Irish
PHMy questions were promptly answered and… My questions were promptly answered and I appreciate that the team made an effort in understanding what was happening on my end.
Marta Sanson
ITSuper Team! The Gorgias team consistently goes above and beyond to assist with any request you have. I frequently reach out to them for support with Statistics, and their assistance is invaluable for enhancing service quality. Thank you once more for your outstanding support!