Megan
AUEasy to use - better than Zendesk Gorgias is a very easy tool to use and set up. Your customers will receive a much cleaner looking email than other helpdesk tools (that send emails containing loads of ugly and confusing code). My team found the transition from Zendesk to be very easy. I feel very supported by the knowledgeable support team at Gorgias who always respond with prompt, detailed advice. The tool is robust, we haven't experienced any major outages or issues. Connecting new channels has been extremely easy and stress-free since we implemented 12 months ago.
Marta Sanson
ITSuper Team! The Gorgias team consistently goes above and beyond to assist with any request you have. I frequently reach out to them for support with Statistics, and their assistance is invaluable for enhancing service quality. Thank you once more for your outstanding support!
Coby Bull
GBThe GREEDIEST company out there The GREEDIEST company out there! avoid at all costs! I contacted Gorgias to ask them for some help, a former member of our team was meant to cancel the highly expensive 5k plus package we are on as it is not needed and we are too small to find benefit in the software. It appears a mistake was made because the cancelation did not go through. I asked if they'd be kind enough cancel the contract or at least the remaining months as it was our mistake and instead of helping a customer who has spent over 10k they hid behind their terms and conditions and refused to help. We are a small business and a small error has proved really costly! we really expected better support. Do yourself a favour and pick another business that puts their customers first.
Kelly Overington
GBEasy to use great CS team Gorgias is a super easy to use platform and their CS support team is awesome. Always fast replies and helpful when setting some more complicated rules and things up.
Mohamed
MARUN AWAY RUN, WALK AWAY, CRAAWL.... BUT DONT USE THIS APP, THE WORST EVER, THEY JUST KEEP BILLING YOU EVEN THO UR ACCESS TO UR ACCOUNT IS SUSPENDED. THE CUSTOMER SERVICE IS HORRIBLE, BEEN WEEKS NOW WAITING FOR THEIR REPLY. ZENDESK IS 10000 TIMES BETTER.