Marta Sanson
ITSuper Team! The Gorgias team consistently goes above and beyond to assist with any request you have. I frequently reach out to them for support with Statistics, and their assistance is invaluable for enhancing service quality. Thank you once more for your outstanding support!
Elisa Rathjen
GBGlad we switched! We have been really impressed with the Gorgias product and the team. It's so easy to set up, learn, and use on a day to day basis. I really enjoy the product town halls and appreciate that the development team takes the user's feedback and suggestions into consideration! Bravo!
Irish
PHMy questions were promptly answered and… My questions were promptly answered and I appreciate that the team made an effort in understanding what was happening on my end.
Megan
AUEasy to use - better than Zendesk Gorgias is a very easy tool to use and set up. Your customers will receive a much cleaner looking email than other helpdesk tools (that send emails containing loads of ugly and confusing code). My team found the transition from Zendesk to be very easy. I feel very supported by the knowledgeable support team at Gorgias who always respond with prompt, detailed advice. The tool is robust, we haven't experienced any major outages or issues. Connecting new channels has been extremely easy and stress-free since we implemented 12 months ago.
Fitzy
GBOK for small companies Easy platform to use, but very limited in features and functionality. If you base your analytics on tags, then it is okay. They are pretty much a solution for small start up companies, but you will find out quickly that an upgrade will be needed. Customer Service is almost non-existent, had to wait nearly 4 weeks just to talk to someone about upgrades and features.