Tyler
GBGreat Platform For My Small Business. I have been using Gorgias for over two years now, and I must say, it has been an absolutely incredible tool for my small business! With just a handful of employees, we faced the challenge of two long-term staff members retiring, both crucial to customer service and sales. Fortunately, before their departure, I started consolidating their expertise into Gorgias Help Centers and Macros. For me and my business, Gorgias has been a game-changer. Initially, I had challenges in fully harnessing Gorgias' potential. I was on the brink dropping the platform, but knew I wasn't giving it a fair go. I decided to reach out to see what I could do better using their platform. After reaching out to them, it has been a game-changer. Now, I can confidently say that Gorgias is not just a tool but a vital asset that I cannot imagine running my business without. It's truly a joy to work with such a dynamic and evolving platform! Over the past 4 months, after some additional turnover and searching for new employees, Gorgias has empowered me to efficiently manage service tickets and automate sales campaigns on our website myself. It's like having a superpower at my fingertips! Once tailored to our specific needs, Gorgias has proven to be remarkably efficient and effective. What truly excites me is the dedication of the Gorgias team to innovation and improvement. They are always eager for feedback on their new products, and their willingness to collaborate and offer insights is truly refreshing. I've gained invaluable tips and tricks that have elevated our operations.
Megan
AUEasy to use - better than Zendesk Gorgias is a very easy tool to use and set up. Your customers will receive a much cleaner looking email than other helpdesk tools (that send emails containing loads of ugly and confusing code). My team found the transition from Zendesk to be very easy. I feel very supported by the knowledgeable support team at Gorgias who always respond with prompt, detailed advice. The tool is robust, we haven't experienced any major outages or issues. Connecting new channels has been extremely easy and stress-free since we implemented 12 months ago.
Connie
GBI appreciate how we are kept informed… I appreciate how we are kept informed of technical bugs or outages. Gorgias staff is very sharing in answering questions and informative about their roadmap in their frequent Town Hall videos. I'm still learning new ways to use such a powerful tool. For example, I know that the Help Center will be great for my customers, but I have not yet set it up. Just hoping they don't increase the price.
Kelly Overington
GBEasy to use great CS team Gorgias is a super easy to use platform and their CS support team is awesome. Always fast replies and helpful when setting some more complicated rules and things up.
Katie Davis
GBWe moved away from Zendesk to the much… We moved away from Zendesk to the much more affordable and tech-focused, Gorgias in 2022. We have had an easy transition, with a few things that were missed from Zendesk, but Gorgias's team works hard behind the scenes to update and upgrade features consistently. At this point, those things have faded away into something better with Gorgias. It integrates with Shopify much more efficiently than Zendesk was at the time that we left them. Overall, I would highly recommend the Gorgias experience!