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Trustify360 - Default Title

Gorgias

34 Harriet St, 94103, San Fransisco, United States

http://www.gorgias.com

Visit this site

4.05

Based on 20 Reviews

75.00%

0.00%

5.00%

20.00%

About Gorgias

The Best Customer Service and Live Chat Help desk For Shopify, Magento and BigCommerce Gorgias is a help desk (help center or customer support) for eCommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams. Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money. As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app. Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk! Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it. (1) Provide Customer Service On Every CRM Channel - Manage conversations from email, live chat, phone, and social in one helpdesk - See the full customer live chat and message history across different channels in one view - Support for multiple stores (2) Cut Customer Support Time In Half - See customer support details and orders right next to the ticket - Use Macros (variables like order status, shipping date, etc.) to pre-fill answers - Respond in one click using pre-made templates - Respond instantly with live chat (3) Eliminate Ticket Backlog - Set up automated responses & bot to common tickets like “where’s my order?” - Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’ (4) Increase Conversions And Revenue - Live Chat with customers currently on your store - See which pages they're on and their purchase history - Trigger Live chats and contact form on important pages, like the checkout, and soon use Apple Pay (5) Do More Than Reply - Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon) - Perform actions like awarding loyalty points without leaving the chat - Cancel, refund, or duplicate orders with a click from inside Gorgias Integrates with ReCharge, Shipstation, Messenger, Aircall, LoyaltyLion, +40more

Contact Info

http://www.gorgias.com
34 Harriet St, 94103, San Fransisco, United States
[email protected]

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Gorgeous experience with Gorgias Working with Susan and her team from Gorgias has helped our partnership grow and prosper. Our customers are being properly looked after while having all of our inquiries funneled and organized.

Easy to use - better than Zendesk Gorgias is a very easy tool to use and set up. Your customers will receive a much cleaner looking email than other helpdesk tools (that send emails containing loads of ugly and confusing code). My team found the transition from Zendesk to be very easy. I feel very supported by the knowledgeable support team at Gorgias who always respond with prompt, detailed advice. The tool is robust, we haven't experienced any major outages or issues. Connecting new channels has been extremely easy and stress-free since we implemented 12 months ago.

Easy to use great CS team Gorgias is a super easy to use platform and their CS support team is awesome. Always fast replies and helpful when setting some more complicated rules and things up.

I appreciate how we are kept informed… I appreciate how we are kept informed of technical bugs or outages. Gorgias staff is very sharing in answering questions and informative about their roadmap in their frequent Town Hall videos. I'm still learning new ways to use such a powerful tool. For example, I know that the Help Center will be great for my customers, but I have not yet set it up. Just hoping they don't increase the price.

RUN AWAY RUN, WALK AWAY, CRAAWL.... BUT DONT USE THIS APP, THE WORST EVER, THEY JUST KEEP BILLING YOU EVEN THO UR ACCESS TO UR ACCOUNT IS SUSPENDED. THE CUSTOMER SERVICE IS HORRIBLE, BEEN WEEKS NOW WAITING FOR THEIR REPLY. ZENDESK IS 10000 TIMES BETTER.

Gorgias

http://www.gorgias.com

About Gorgias

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