Coby Bull
GBThe GREEDIEST company out there The GREEDIEST company out there! avoid at all costs! I contacted Gorgias to ask them for some help, a former member of our team was meant to cancel the highly expensive 5k plus package we are on as it is not needed and we are too small to find benefit in the software. It appears a mistake was made because the cancelation did not go through. I asked if they'd be kind enough cancel the contract or at least the remaining months as it was our mistake and instead of helping a customer who has spent over 10k they hid behind their terms and conditions and refused to help. We are a small business and a small error has proved really costly! we really expected better support. Do yourself a favour and pick another business that puts their customers first.
Kelly Overington
GBEasy to use great CS team Gorgias is a super easy to use platform and their CS support team is awesome. Always fast replies and helpful when setting some more complicated rules and things up.
Tyler
GBGreat Platform For My Small Business. I have been using Gorgias for over two years now, and I must say, it has been an absolutely incredible tool for my small business! With just a handful of employees, we faced the challenge of two long-term staff members retiring, both crucial to customer service and sales. Fortunately, before their departure, I started consolidating their expertise into Gorgias Help Centers and Macros. For me and my business, Gorgias has been a game-changer. Initially, I had challenges in fully harnessing Gorgias' potential. I was on the brink dropping the platform, but knew I wasn't giving it a fair go. I decided to reach out to see what I could do better using their platform. After reaching out to them, it has been a game-changer. Now, I can confidently say that Gorgias is not just a tool but a vital asset that I cannot imagine running my business without. It's truly a joy to work with such a dynamic and evolving platform! Over the past 4 months, after some additional turnover and searching for new employees, Gorgias has empowered me to efficiently manage service tickets and automate sales campaigns on our website myself. It's like having a superpower at my fingertips! Once tailored to our specific needs, Gorgias has proven to be remarkably efficient and effective. What truly excites me is the dedication of the Gorgias team to innovation and improvement. They are always eager for feedback on their new products, and their willingness to collaborate and offer insights is truly refreshing. I've gained invaluable tips and tricks that have elevated our operations.
Connie
GBI appreciate how we are kept informed… I appreciate how we are kept informed of technical bugs or outages. Gorgias staff is very sharing in answering questions and informative about their roadmap in their frequent Town Hall videos. I'm still learning new ways to use such a powerful tool. For example, I know that the Help Center will be great for my customers, but I have not yet set it up. Just hoping they don't increase the price.
Elisa Rathjen
GBGlad we switched! We have been really impressed with the Gorgias product and the team. It's so easy to set up, learn, and use on a day to day basis. I really enjoy the product town halls and appreciate that the development team takes the user's feedback and suggestions into consideration! Bravo!