I'm getting the run around I'm getting the run around. They even sent me picture delivering it to the wrong address. I've replied twice when asked if I'd like a reship, I've replied yes. I will be reporting this to the BBB.

Total scam company This company is a scam. They do not respond to any emails with concerns. Do not purchase anything from them! Let me be your cautionary tale. EDIT* I have contacted this company multiple times with zero response. I have emailed three different accounts within the organisation. Nothing. EDIT** Finally, a response. As an aside, you say you try to respond to emails within 24 hours but when you sent an email to confirm delivery address, I responded to that with another request for cancellation. Instead of cancelling at that point however, you sent another email discussing the item being dispatched. Correspondence is useless if the issue is being ignored. I can confirm that the issue is now resolved but please note, the fact I needed to go this far to get an actual response from you is ridiculous.

Never got my order Never got my order. Never contacted me. Send several emails to resolve the issue. Never heard back from them. They are quickly to charge you, but when you have a problem with your order, they disappear. Very disappointing and dishonest. Don’t buy from this company. SCAM…

Horrible customer service and they give you the run around at returning items got not working I purchased the sheet and a mat. The mat came but the plug doesn't work on my outlets. The sheet never got here. The courier lost it. I asked for a refund on both items and a shipping label to return the mat. I have been going back and forth with them since 4/5 for a refunds. They asked me to contact the courier to find out what happened to the sheet (this should be their job not mine and according to their policies that clearly they're not honoring, they should have given me a refund and sent me a label already so I can return the mat). And now I'm being told that I can't have a refund on the sheet that all they can offer me is a replacement. After I've repeatedly told them that the cable doesn't work on my outlets and sent them a video as if I have to prove myself. Customer service really sucks. Just know that if you need to return you'll have a hard time

Company is in CHINA.....Scam Company is in CHINA.....Scam There is no where on the website stating that this is an international transaction for a company in CHINA.....The US Address is nothing more than a storefront for multiple companies for an address. Shameful. No response to email. Only after the Trust pilot review did I receive a refund and now Trust Pilot is threatening to remove my review if I don’t send my full contact info to grounding well. Grounding well already has it. Wow. Scams all around.