I'm getting the run around I'm getting the run around. They even sent me picture delivering it to the wrong address. I've replied twice when asked if I'd like a reship, I've replied yes. I will be reporting this to the BBB.

Updated Review, pleased with service. Update: after a long conversation in instagram, grounding well offered to replace my grounding sheet at no charge. I’m super pleased with the outcome and have no more complaints. I love the product! My grounding well sheet worked until I washed it. I followed the washing directions perfectly. I contacted customer service and the interaction was so painful it took a month for them to send me something to “test my outlet”. My outlet of course worked. So the sheet stopped working. Only after this month of interaction did they tell me I could return it for a full refund thanks to their 90 day policy. Well the customer service took so long to do anything that my 90 day window and $90 was gone.

I absolutely love this matt! I absolutely love this matt!! It works for me. I finally get sleep now..with less bathroom visits too. I have more energy. I had back surgery an I'm experiencing less pain. Just thank you!! Now I'm buying the sheet.

I ordered the Grounding Mat and it… I ordered the Grounding Mat and it arrived without the necessary plug, so was useless! Reading so many negative reviews on here concerning their Customer Service I was doubtful as to what response my emails would bring, so sent 2 emails and posted my concerns on their Face Book page. To their credit I had an email response and a private message the very next morning, confirming they were dispatching the necessary plug to me. Recieved dispatch notification 24hrs later... Credit where credits due...my experience with GroundingWell's customer service is spot on. Would have been an even better experience if the plug had been included in the first place!

Ive suffered chronic insomina for… Ive suffered chronic insomina for years. The Grounding Mat has enabled me to get a great night sleep almost immediately. I'm a grateful customer!