The tightening nob just broke today This was my mistake, I had given this product a 2-star review because the tightening nob had broken (which has been the only flaw, the product has really helped with my neck pain), but I had forgotten that it has a 1-year warrantee--again, my mistake not theirs. I'm going to submit a request for a replacement.

I had an ondinary experience with… I had an ondinary experience with halipax.com. The website was almost good but not great. Navigatig was omfortable and easy, finding products wasn't a problem. Prices were on the higher side but I wasn't expecting hight end items. There were plentty of options to choose from and the qulity of the items were better than I anticipated. It's a good place to shop if you're not looking for something too fancy. I wouldn't say it's spectacular but not bad either. I wouldn't hesutate to shop here again if the need aroises.

The product sucks and trying to get in… The product sucks and trying to get in touch with them to return sucks even more. I have called and called left voicemails tried doing the chat thing tried emailing few times and has yet had any luck. Do Not purchase If you read I have tried to email few times with no return emails. This is a lie I can screen shot every email with no response but whatever In fact im still waiting for a response so I can return this pos product.

Love my device Reading some of the unhappy customers prompted me to write this. The body is complex, particularly skeletal issues. The products may not help in all specific situations. Nothing will be a miracle cure or it would be all over the news. These products will ease muscle stiffness and spasm in the same way a good massage will. But there is a limit to any product like this. If you have severe skeletal issues, easing the muscles won't fix that. Ongoing use of some of the products will help relieve sone of the tension surrounding your issue. For me this tides me over in between physio appointments.. I'm not expecting a miracle cure. I've had my device for a year and it definitely helps my neck tension. Nice to see more products now including the beauty products. The under eye device might be my next purchase. As for returns etc... every company has a policy....

Company will not take reviews despite what website says Not only was the product disappointing but the company was as well. Be forewarned that despite what their website says they will NOT take returns so I would not recommend ordering from this company ever!