Item doesn't work as implied Item doesn't work as described. Requested refund. Silence. No response as of yet. But was asked to write review. UPDATE- I received the following message from Halipax: You are authorized to return your product for a refund only in a PRISTINE, LIKE BRAND NEW condition with proper packing, with no damages to the original box, no tapes or labels on the original box, and with no missing parts, Plastic protective wrapping, or any other components to the address below. Please be advised that all returns are subject to third-party inspection and a 25% restocking/disposal fee before the refund. (Condition Apply ). Halipax reserves the right to reject the refund if your returned item violates our policy. So, basically you CANNOT return it. The device ONLY heats/cools on the two plates in the front of your neck. No heat to the back of neck at all, only massage on cold stiff, muscles. Does not deliver on claims. In response to the rude, unprofessional company comment below: I did read the description and it is implied the back of the device provides heat. Even two of the pictures depict the ends of the massage knobs as red, same color as the heat plates in the picture......I looked again and I don’t see one way or the other, specifically that the back does or does not heat. Myself and my husband both were given the impression it provides heat based on the pictures, that is very poor advertisement, if not false. Then to top it off it can't be returned essentially based on your ridiculous rules. Thus 1 star review!

I had an ondinary experience with… I had an ondinary experience with halipax.com. The website was almost good but not great. Navigatig was omfortable and easy, finding products wasn't a problem. Prices were on the higher side but I wasn't expecting hight end items. There were plentty of options to choose from and the qulity of the items were better than I anticipated. It's a good place to shop if you're not looking for something too fancy. I wouldn't say it's spectacular but not bad either. I wouldn't hesutate to shop here again if the need aroises.

Fast and efficient checkout once items… Fast and efficient checkout once items to order were determined. Unfortunately cannot add items to cart and then check out later once full research has been completed as only has a 10/15mins window, so it means multiple visits

Great product Great product. Great for night treatments without disturbing anyone around with loud noises. Easy to clean. Product came with good procedures to follow and they are easy to read. What helpful product to keep me comfortable while on my journey through recovery. Would highly recommend this to others.

The tightening nob just broke today This was my mistake, I had given this product a 2-star review because the tightening nob had broken (which has been the only flaw, the product has really helped with my neck pain), but I had forgotten that it has a 1-year warrantee--again, my mistake not theirs. I'm going to submit a request for a replacement.