Where's my Packsge?? I received an email today indicating that my package was delivered to my front porch. . However......No package to be found at my address. I'm now concered.

I've ordered (#33663) Hypertrax… I've ordered (#33663) Hypertrax Multi-Functional Traction Device in February 2023. I used it for almost a year now with no change at all regarding neck stiffness, tension, soreness or flexibility. Also it is quite noisy so it is even hard to relax. I should have never bought it.

I wouldn't buy from them because they are scammers I wouldn't buy from them because their returns policy isn't worth the paper it is written on. There items do not work, and you don't get your full refund, which you only get 14 days to return. You have to pay for postage and packaging, which you don't get back. The instructions arrive in a different language. The company is a scam and customer service is unreliable

I'M very much disappointed in the fact… I'M very much disappointed in the fact that I ordered one color and got a different one. With no notification of why. Also the quality of the item was extremely cheap and disappointing. I will never buy from them again. Nor will I alloy any family member buy from them.

Item doesn't work as implied Item doesn't work as described. Requested refund. Silence. No response as of yet. But was asked to write review. UPDATE- I received the following message from Halipax: You are authorized to return your product for a refund only in a PRISTINE, LIKE BRAND NEW condition with proper packing, with no damages to the original box, no tapes or labels on the original box, and with no missing parts, Plastic protective wrapping, or any other components to the address below. Please be advised that all returns are subject to third-party inspection and a 25% restocking/disposal fee before the refund. (Condition Apply ). Halipax reserves the right to reject the refund if your returned item violates our policy. So, basically you CANNOT return it. The device ONLY heats/cools on the two plates in the front of your neck. No heat to the back of neck at all, only massage on cold stiff, muscles. Does not deliver on claims. In response to the rude, unprofessional company comment below: I did read the description and it is implied the back of the device provides heat. Even two of the pictures depict the ends of the massage knobs as red, same color as the heat plates in the picture......I looked again and I don’t see one way or the other, specifically that the back does or does not heat. Myself and my husband both were given the impression it provides heat based on the pictures, that is very poor advertisement, if not false. Then to top it off it can't be returned essentially based on your ridiculous rules. Thus 1 star review!