The product sucks and trying to get in… The product sucks and trying to get in touch with them to return sucks even more. I have called and called left voicemails tried doing the chat thing tried emailing few times and has yet had any luck. Do Not purchase If you read I have tried to email few times with no return emails. This is a lie I can screen shot every email with no response but whatever In fact im still waiting for a response so I can return this pos product.

The tightening nob just broke today This was my mistake, I had given this product a 2-star review because the tightening nob had broken (which has been the only flaw, the product has really helped with my neck pain), but I had forgotten that it has a 1-year warrantee--again, my mistake not theirs. I'm going to submit a request for a replacement.

Shopping at and working with Halifax… Shopping at and working with Halifax has been easy and straightforward. They clearly have a customer focus approach and I’ve received one product with another on the way. The one I have already is top notch no problems whatsoever

I've ordered (#33663) Hypertrax… I've ordered (#33663) Hypertrax Multi-Functional Traction Device in February 2023. I used it for almost a year now with no change at all regarding neck stiffness, tension, soreness or flexibility. Also it is quite noisy so it is even hard to relax. I should have never bought it.

No more stiff neck I was waking up with a stiff, sore neck almost every morning. I tried different pillows, flipped the mattress, stretching, but nothing really helped. The Halifax device made a positive difference! I used it daily for a week and eventually tapered off to once per week. I feel close to normal again!