The tightening nob just broke today This was my mistake, I had given this product a 2-star review because the tightening nob had broken (which has been the only flaw, the product has really helped with my neck pain), but I had forgotten that it has a 1-year warrantee--again, my mistake not theirs. I'm going to submit a request for a replacement.

I received my product very fast I received my product very fast. Five stars I’m still not sold on the product. I’ve only used it a few times. It just didn’t seem to have enough power to relieve the tension in my neck. I loved the heat element with the massage. Unsure 🫤?

Great service always responsive and spot on Responsive and spot on service. Always a step ahead of my expectations.. great. One negative point though, sometimes a bit too much service - same message is sent multiple times.

Great product Great product. Great for night treatments without disturbing anyone around with loud noises. Easy to clean. Product came with good procedures to follow and they are easy to read. What helpful product to keep me comfortable while on my journey through recovery. Would highly recommend this to others.

The device does its job! The device does its job my neck and shoulder pain is much better! Just wish the operation instructions were easier to follow it’s too confusing to many modes and each mode is divided into 3 other modes I have to remember what A,B,AB are for!