Great service always responsive and spot on Responsive and spot on service. Always a step ahead of my expectations.. great. One negative point though, sometimes a bit too much service - same message is sent multiple times.

The tightening nob just broke today This was my mistake, I had given this product a 2-star review because the tightening nob had broken (which has been the only flaw, the product has really helped with my neck pain), but I had forgotten that it has a 1-year warrantee--again, my mistake not theirs. I'm going to submit a request for a replacement.

The product sucks and trying to get in… The product sucks and trying to get in touch with them to return sucks even more. I have called and called left voicemails tried doing the chat thing tried emailing few times and has yet had any luck. Do Not purchase If you read I have tried to email few times with no return emails. This is a lie I can screen shot every email with no response but whatever In fact im still waiting for a response so I can return this pos product.

Great tutorials about products Great tutorials about products, excelent videos and it seems like good price, but i still have to receive the product and try iy out to chek the quality of it

I wouldn't buy from them because they are scammers I wouldn't buy from them because their returns policy isn't worth the paper it is written on. There items do not work, and you don't get your full refund, which you only get 14 days to return. You have to pay for postage and packaging, which you don't get back. The instructions arrive in a different language. The company is a scam and customer service is unreliable