The tightening nob just broke today This was my mistake, I had given this product a 2-star review because the tightening nob had broken (which has been the only flaw, the product has really helped with my neck pain), but I had forgotten that it has a 1-year warrantee--again, my mistake not theirs. I'm going to submit a request for a replacement.

Great service always responsive and spot on Responsive and spot on service. Always a step ahead of my expectations.. great. One negative point though, sometimes a bit too much service - same message is sent multiple times.

The device does its job! The device does its job my neck and shoulder pain is much better! Just wish the operation instructions were easier to follow it’s too confusing to many modes and each mode is divided into 3 other modes I have to remember what A,B,AB are for!

Where's my Packsge?? I received an email today indicating that my package was delivered to my front porch. . However......No package to be found at my address. I'm now concered.

I had an ondinary experience with… I had an ondinary experience with halipax.com. The website was almost good but not great. Navigatig was omfortable and easy, finding products wasn't a problem. Prices were on the higher side but I wasn't expecting hight end items. There were plentty of options to choose from and the qulity of the items were better than I anticipated. It's a good place to shop if you're not looking for something too fancy. I wouldn't say it's spectacular but not bad either. I wouldn't hesutate to shop here again if the need aroises.