The tightening nob just broke today This was my mistake, I had given this product a 2-star review because the tightening nob had broken (which has been the only flaw, the product has really helped with my neck pain), but I had forgotten that it has a 1-year warrantee--again, my mistake not theirs. I'm going to submit a request for a replacement.

The product sucks and trying to get in… The product sucks and trying to get in touch with them to return sucks even more. I have called and called left voicemails tried doing the chat thing tried emailing few times and has yet had any luck. Do Not purchase If you read I have tried to email few times with no return emails. This is a lie I can screen shot every email with no response but whatever In fact im still waiting for a response so I can return this pos product.

Excellent delivery Excellent delivery - great device and looking forward to it helping me going forward I did use it but it gave me some neck pain - I suffer with that and head pain too -that’s why I bought it - but thinking I used it for too long rather than gradually building up the time using but I will start again with only perhaps 3 mi utes and build gradually

Shopping at and working with Halifax… Shopping at and working with Halifax has been easy and straightforward. They clearly have a customer focus approach and I’ve received one product with another on the way. The one I have already is top notch no problems whatsoever

Company will not take reviews despite what website says Not only was the product disappointing but the company was as well. Be forewarned that despite what their website says they will NOT take returns so I would not recommend ordering from this company ever!