The tightening nob just broke today This was my mistake, I had given this product a 2-star review because the tightening nob had broken (which has been the only flaw, the product has really helped with my neck pain), but I had forgotten that it has a 1-year warrantee--again, my mistake not theirs. I'm going to submit a request for a replacement.

No more stiff neck I was waking up with a stiff, sore neck almost every morning. I tried different pillows, flipped the mattress, stretching, but nothing really helped. The Halifax device made a positive difference! I used it daily for a week and eventually tapered off to once per week. I feel close to normal again!

The device does its job! The device does its job my neck and shoulder pain is much better! Just wish the operation instructions were easier to follow it’s too confusing to many modes and each mode is divided into 3 other modes I have to remember what A,B,AB are for!

Where's my Packsge?? I received an email today indicating that my package was delivered to my front porch. . However......No package to be found at my address. I'm now concered.

The product sucks and trying to get in… The product sucks and trying to get in touch with them to return sucks even more. I have called and called left voicemails tried doing the chat thing tried emailing few times and has yet had any luck. Do Not purchase If you read I have tried to email few times with no return emails. This is a lie I can screen shot every email with no response but whatever In fact im still waiting for a response so I can return this pos product.