Ordered my product on 2/21 and never… Ordered my product on 2/21 and never received a shipping notification. They also don’t respond to emails and already charged me and it’s about to be 2 months without my product I ordered.

Never received my order! Might as well be a scam. I never received my item. I ordered in Feb 2024, it’s now April 2024 & still nothing, not even an update. I tried to reach out by email for help & also tried to receive a refund since I obviously not going to receive the product I paid for. I received no response. I would give them 0 stars if I could.

They will take your money and not ship your order I ordered back in November 2023 for the Black Friday sale and still have not received my order. There has been no communication about the status for the four months since placing the order, and I have had to reach out myself numerous times for an update, waiting for days to hear finally hear back. With no refund policy (which I can't find stated on the website!) I will be trying to get my money back through my bank. Citing weather and supply chain issues but still taking new orders and running sales is not considerate of your customers in the slightest. I will be finding alternate products from a reputable company. I am disappointed and I won't be a returning customer after this terrible experience.

She is amazing !! She handled my dilemma perfectly without a hesitation after no response for months she handled me with care and immediately too thank you Allie you are the best

What is going on with this company. Just unbelievable. Placed an order April 7th, credit card was charged April 8. At that time, website listed 3-5 business days processing time (it still does) before order ships. I received an order confirmation on April 7th, then literally nothing. No communication whatsoever. I had to reach out to them, which I did today, April 24th—SIXTEEN DAYS after they charged my card—, and spend an hour of my time dealing with this. There was no apology (until I called that out). Literally nothing has happened with my order so far, it hasn’t even been processed. The person I chatted to also claimed their processing time is 7-14 business days—again, the website said 3-5 business days at the time I ordered and it says the same today. I love their products, but will never order from them again. They are absolutely violating the FTC’s Merchandise Rule, if not Visa Rule 7.6 1.2 as well. Who knows if I’ll ever get my order.