Great IF you dont plan to use the… Great IF you dont plan to use the billing option App is fairly easy for parent contact- which is great to keep teacher personal information safe- and check in is fairly straightforward BUT the billing side- forget it! if you need help- they only answer via email- and it takes at least 1-2 days to hear back- then it's a copy/paste response from one of their "help articles" - they have no direct contact with their customers- and if a billing issue comes up- you are SOL in getting it sorted- talk about some angry parents

Confident I am more and more comfortable with Brightwheel. I am a premium client and have been for 6 months. My difference between giving 3 stars instead of 4 is while, you can email questions/ask for help, sometimes you need to speak live to BW. I do wish that reaching out live was more available. Yesterday, I had my first call and after 20 minutes I had many issues answered and I felt so much more confident in using BW...and since I feel more confident it will benefit my business tremendously!

It has been a challenge navigating the… It has been a challenge navigating the billing portion. Some of my parents have not been able to sign up. Making edits/ corrections doesn't work for parent info. I would like to choose what my assistant Director sees/ has access to when I give admin privleges. But I do like the layout so I gave 3 stars.

Brightwheel has been a great resource… Brightwheel has been a great resource for our preschool. Parents and teachers really enjoy all of the features the app has to offer. Brightwheel is always making improvements. They could improve some billing features. However, compared to other billing programs it's extremely convenient and easy.

Brightwheel is perfect for our… Brightwheel is perfect for our childcare! Parents love how it lets them stay super connected with their child throughout the day. Administratively it makes many processes a breeze. Brightwheel helps puts your childcare above the rest!