First time? Give it a shot. Before HeavyNode, I had never even owned a Minecraft server before but these guys made it doable. I have to say, one of the best parts of working with HN is their Discord. It feels more like a friend group that you can talk openly with, which is always cool. Their sales guy is amazing and more than willing to help with technical matters too. Tickets were always answered far earlier than I expected. I'd say the only real downside to going with them is their lack of tutorials. I had to rely on SparkedHost or Apex video tutorials for most of my learning. If they could integrate a tutorial playlist on topics both simple and complex right into the Pterodactyl panel for us noobies, it would be an absolute game-changer. As-is, the server is already quite nice. I can't compare it to the other hosts since I don't have experience with them, but I was pleasantly surprised by my experience with these folks. Would recommend overall, but I still think a comprehensive video tutorial system is urgently needed.

Just writting an update to let you know… Just writting an update to let you know everything remains good. I've been with them for a good while now, and I stand by my previews reviews. Their support remains flexible and patient and the servers run well the great mayority of the time. Anyhow, it's a good option if you are looking for shared minecraft hosting, feel free to check them out. This will be my final review unless something bad happens ;) Good luck !

The WORST hosting *BAD SUPPORT, BAD SERVERS* The WORST hosting company I've bought from. Their prices are truly too good to be true. Our server purchases web hosting, Discord bot hosting, and MC hosting all from HeavyNode. The server was only 2 GB to test out the quality of the hosting company, and it was UNBEARABLE. The server constantly crashed after any mediocre WorldEdit operation, and the TPS was far below 20. We requested a refund, and was quickly granted our money back, but the support team did not hesitate to explain that the lag was because we did not buy their top plan, and were running a high-intensive server, when we were just running Vanilla. We moved to MCProhosting, who do indeed have very steep prices, but is worth it. In a comparable plan in terms of memory and ram, our server runs flawlessly, meaning the problem with the lag was not with our playing on the server but rather their subpar hardware. As for the webhosting, it was sufficient for a while, but when we needed FTP credentials, it took 2 days for their Support Team to respond with the info. Then, the website broke unexpectedly, right after we requested our refund for our Minecraft server. I'm not making claims, but thats suspicious to me. Anyways, we requested support and their team responded that it is out of their scope of support and that we should upgrade our plan for increased support, yet we already were on the topmost plan, showing that they pasted a generic response without reading our problem or looking into our info. As for the Discord bot hosting, it was sufficient at first too, but came with no information on limitations or usage, so even for our experienced system administrators, it was a lot of guessing and testing to get our bot setup on the server. Continuing, our website was broken for over a week, and our support tickets were ignored. We finally requested our money back again, and they responded by banning our account from creating tickets. We tried joining their Discord server for more explanation, but we were instantly banned from the server without even saying a word. We tried friending a support rep but it was declined. The support team, which quite literally seems to only be one person (a Rodrigo), is horrendous. There is no sense of respect, expertise, or care in regards to their relations with customers. Do not believe all of the 5 star reviews posted here, I'd be surprised if they were truly real. Do not purchase anything from this server hosting company. They will provide services that aren't even worth their low prices. Do more research on other hosting companies, but once again, we went with MCProhosting. EDIT: went on their discord on a different account to show them this review and tell potential customers to reach out to me for my personal experience and was quickly banned :) seems they are hiding truthful testimonials and refuse to rectify their mistakes. this company has to be the most unprofessional organization I've dealt with.

Good Support, When Available.. I have used HeavyNode for over a year now, and I'm almost upset to have to leave it, but this was my final straw. I had an extremely long wait time for support, even with marking the ticket "high priority." Because of the wait, the misreading of my original ticket, and an unavailable live chat, my server was down for 2 full days. Which made the staff and players rather upset, and it was Frankly rather embarrassing. This unfortunate event really overshadows the good things the HeavyNode team has done for me and my server, like being helpful with support, and while not always quick to respond, it was sometimes in a reasonable time depending on ticket priority. I needed a backup save due to griefing. I asked for "As Close to 10:30 pm PST 10/16/23 as possible. So I think that's the midnight backup" and was given the noon backup, and had to wait again for the midnight backup. While I understand they have a smaller staff team, it is unacceptable to have a high priority ticket sit for 25 hours. And then not even give the correct fix due to misreading/misunderstanding the ticket. With another 18 hours to get the correct save. I want to recommend the host as the servers them selves run alright, the prices arent too crazy (they do have sales semi-often) and their support, when you can reach them, is fine. But I can only recommend this service if you think you won't need any support as the wait times are just too much.

It's alright My group of friends and I bought the 9GB Premium Minecraft server hosting, which is their best plan. We would run 40 mods with 5-7 players on at the same time, decently. There would be a lot of lag though, but other times wouldn't. There isn't a lot of staff, but there is other people who would help. Staff if really nice & are able to fix & tell you what had wrong. Otherwise this hosting is decent.