Better Be Committed For Life.. I am going to start this off by saying that I know they are going to reply, and I’m sure there is credibility, but at the end of the day, I believe, as a customer, the service is in the wrong. I had a guy make a Minecraft Server for me and a few friends, and we ran it for about a month, maybe a little more, maybe less. Then we got busy, and I had to take a lot of time to work and deal with personal matters, which should be understandable. There is an extensive list of reasons any given person could step away from a server long enough to see it go delinquent. Work, school, financial trouble, breaks, loss of family/friends, the list goes on. When I returned to get on my server, I renewed my $11 subscription and was met with the fact that my files had been deleted, and my world (along with everyone’s work) had been wiped. I agree 100% on locking the server, and rendering it unplayable since the account was in delinquent and was unpaid. What I don’t agree with, is deleting all the Plug-Ins I paid to have installed, as well as a month or so of work & memories. The reply I got was ‘it’s in the Terms Of Service’ and was even told ‘it should be common sense’. That’s funny because Minecraft Realms has the system where if you don’t pay, it locks the realm, but keeps all the progress there, so you can return at any time. Hiding stuff in the TOS that most people don’t read, especially when they aren’t the ones setting up the service, and then using it as a shield when you are called out, is embarrassing. My main point of the review is this: if you want a server, and you want it to be hosted for a reasonable price, use HeavyNode. However, if you want to have a Server, and you want to have it ran at a reasonable price, and not risk losing all progress in the case of literally life, avoid them. They hide behind TOS, wipe all your data and waste your time. I wasn’t going to make this review, but Rodrigo with their Customer Support had the audacity to tell me ‘it’s common sense’. No, it’s scummy. You’re upset you’re being called out for it. As of this, I have received a Refund of $11, and have been locked out of my HeavyNode account, so further interactions with this brand is not an option. I will be going to a different hosting service that doesn’t delete all my data when I have other more important matters to tend to, and I recommend anyone else does the same.

don't buy vps their templates and iso… don't buy vps their templates and iso aren't working and you can't use a custom iso, and if you ask for adding a iso for manual instalation they respond exceding the 24hours refund pollicy explicity to don't allow you to ask for refund. really bad bad service, never bought vps, with hostings i never had a problem but any support ticket is really slow to get any response

The WORST hosting *BAD SUPPORT, BAD SERVERS* The WORST hosting company I've bought from. Their prices are truly too good to be true. Our server purchases web hosting, Discord bot hosting, and MC hosting all from HeavyNode. The server was only 2 GB to test out the quality of the hosting company, and it was UNBEARABLE. The server constantly crashed after any mediocre WorldEdit operation, and the TPS was far below 20. We requested a refund, and was quickly granted our money back, but the support team did not hesitate to explain that the lag was because we did not buy their top plan, and were running a high-intensive server, when we were just running Vanilla. We moved to MCProhosting, who do indeed have very steep prices, but is worth it. In a comparable plan in terms of memory and ram, our server runs flawlessly, meaning the problem with the lag was not with our playing on the server but rather their subpar hardware. As for the webhosting, it was sufficient for a while, but when we needed FTP credentials, it took 2 days for their Support Team to respond with the info. Then, the website broke unexpectedly, right after we requested our refund for our Minecraft server. I'm not making claims, but thats suspicious to me. Anyways, we requested support and their team responded that it is out of their scope of support and that we should upgrade our plan for increased support, yet we already were on the topmost plan, showing that they pasted a generic response without reading our problem or looking into our info. As for the Discord bot hosting, it was sufficient at first too, but came with no information on limitations or usage, so even for our experienced system administrators, it was a lot of guessing and testing to get our bot setup on the server. Continuing, our website was broken for over a week, and our support tickets were ignored. We finally requested our money back again, and they responded by banning our account from creating tickets. We tried joining their Discord server for more explanation, but we were instantly banned from the server without even saying a word. We tried friending a support rep but it was declined. The support team, which quite literally seems to only be one person (a Rodrigo), is horrendous. There is no sense of respect, expertise, or care in regards to their relations with customers. Do not believe all of the 5 star reviews posted here, I'd be surprised if they were truly real. Do not purchase anything from this server hosting company. They will provide services that aren't even worth their low prices. Do more research on other hosting companies, but once again, we went with MCProhosting. EDIT: went on their discord on a different account to show them this review and tell potential customers to reach out to me for my personal experience and was quickly banned :) seems they are hiding truthful testimonials and refuse to rectify their mistakes. this company has to be the most unprofessional organization I've dealt with.

HeavyNode goes above and beyond Over the years I've used many server providers but none have matched the level of expertise present at HeavyNode. The company provides some of the best hardware possible at extremely affordable rates. I rarely write reviews but the support team at HeavyNode deserves praise, through multiple tickets I have yet to have to wait more than 24 hours for a response.

First time? Give it a shot. Before HeavyNode, I had never even owned a Minecraft server before but these guys made it doable. I have to say, one of the best parts of working with HN is their Discord. It feels more like a friend group that you can talk openly with, which is always cool. Their sales guy is amazing and more than willing to help with technical matters too. Tickets were always answered far earlier than I expected. I'd say the only real downside to going with them is their lack of tutorials. I had to rely on SparkedHost or Apex video tutorials for most of my learning. If they could integrate a tutorial playlist on topics both simple and complex right into the Pterodactyl panel for us noobies, it would be an absolute game-changer. As-is, the server is already quite nice. I can't compare it to the other hosts since I don't have experience with them, but I was pleasantly surprised by my experience with these folks. Would recommend overall, but I still think a comprehensive video tutorial system is urgently needed.