Transponder works reliably Transponder works reliably, fees are reasonable and enough money is saved in tolls to make it worth while. Saves time too, since I dont have to keep track of due dates for toll payment or figure out where payment needs to go. I will say however, the required auto-pay can be inconvenient at times. I wish you could pick a date or day of week to have it withdrawal instead of it withdrawaling as soon as you account goes below threshold. Edit - Be advised, Bestpass will change your prepay amount when they deem fit and only let you know in their replenishment request. The courtesy of a phone call to discuss this would've been better.

Very important to read before you sign up I dont know what happened to a review i wrote before, it was deleted by some one but i think this may be important things yo know about this company before you sign up. They will steal from you, they will close your account, they will never answer your call or email, their customer service just does not exist. They owe us $21,000+ and wont even try to resolve it. Beware!

Bestpass Customer Service is Second to None I work with multiple tolling partners, and in my experience, Bestpass has always had the best service. They take the time to understand the question and answer it thoughtfully; no generic replies or responses that only half answer the question. After they close each customer service case, they send a survey, and I've never answered anything less than a perfect 10. It would be great if all companies were like this.

Transporters devices are always working… Transporters devices are always working and make practical to pass through weight stations and Tolls. The online portal is very clear and helpful. I got a statement balance from Maryland that for some reason the cameras do not recognize my trailer and was charging me a penalty but talking to customer service about this issue not only solve the situation but talk in my favor with Transportation Maryland department to take away fee and also to not pay toll, which I did not expected!! I also like that I can see all trucks transactions/tolls/ over the country with accuracy.

Be very careful with these crooks Be very careful with these crooks, they will charge you for a tolls that you never passed, and then blame someone at your company that it is your fault because someone stole a device and used it on your account! They owe us $7,000 and won't even respond to emails or phone calls!!!