I don't know how this company still exist I don't know how this company working. They have 3 employees in the office and every time if I call - people are either "On lunch" or "In the meeting". When requesting call back lady politely collects all the info but then no one calls you back. Ever. That is a worst customer service you can get. James! I'm still waiting for a phone call.

Transporters devices are always working… Transporters devices are always working and make practical to pass through weight stations and Tolls. The online portal is very clear and helpful. I got a statement balance from Maryland that for some reason the cameras do not recognize my trailer and was charging me a penalty but talking to customer service about this issue not only solve the situation but talk in my favor with Transportation Maryland department to take away fee and also to not pay toll, which I did not expected!! I also like that I can see all trucks transactions/tolls/ over the country with accuracy.

No standing in line for us! We love using Bestpass and not having to stand in line on any of the toll roads. If definitely beats having to stress about having the right amount of cash on hand. We recently noted a problem and promptly called their customer service where we were informed that OHio and Indiana were upgrading their systems and the problem we had was their problem and not ours. I’m very thankful for this service!

Very important to read before you sign up I dont know what happened to a review i wrote before, it was deleted by some one but i think this may be important things yo know about this company before you sign up. They will steal from you, they will close your account, they will never answer your call or email, their customer service just does not exist. They owe us $21,000+ and wont even try to resolve it. Beware!

LOVE the Toll Calculator!! I LOVE the Toll calculation feature on the BestPass website. Because you can put in all your vehicle info, you can get an ACCURATE calculation of the amount you will actually pay on your choice of routes available!! I do wish it would store your vehicle information so that you wouldn't have to reenter it each time, but that is a minor inconvenience compared to the amazing convenience of the tool!! Plus, you can't beat the savings, with BestPass!! They really take the headache out of tolling, like no other option I've found, so far!!