Bestpass

500 New Karner Rd, 12205, Albany, United States
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3.90
Based on 20 Reviews

5

65.00%

4

5.00%

3

5.00%

2

5.00%

1

20.00%
About Bestpass

Bestpass is a comprehensive payment platform provider and leader in toll management solutions for commercial fleets of all shapes and sizes. We offer coast-to-coast toll coverage all under one account, giving you one bill and one point of contact for all your tolling needs. We also offer regional coverage. We have you covered wherever you travel. One of our tolling specialist can help you select the right toll passes for your fleet. We offer several transponders with different coverage options to help you uncover discounts. We also help fleets minimize time spent creating and processing expense reports on toll, citations, and violations with our Bestpass portal for fleets. The Bestpass portal gives you access to on-demand reporting for your fleet's toll charges by vehicle and helps you understand your bill. It's equipped with advanced analytics and business intelligence, which deliver insights into what routes are costing you the most. You can also set usage alerts to flag unauthorized use.

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Barb Z
GB

Excellent customer service Best Pass has been wonderful to work with. When we need assistance they are right there to answer/help with any issue. Their customer service is very polite and patient with all questions. Very professional and helpful.

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Josh
GB

Transponder works reliably Transponder works reliably, fees are reasonable and enough money is saved in tolls to make it worth while. Saves time too, since I dont have to keep track of due dates for toll payment or figure out where payment needs to go. I will say however, the required auto-pay can be inconvenient at times. I wish you could pick a date or day of week to have it withdrawal instead of it withdrawaling as soon as you account goes below threshold. Edit - Be advised, Bestpass will change your prepay amount when they deem fit and only let you know in their replenishment request. The courtesy of a phone call to discuss this would've been better.

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Royal Lines
GB

Very important to read before you sign up I dont know what happened to a review i wrote before, it was deleted by some one but i think this may be important things yo know about this company before you sign up. They will steal from you, they will close your account, they will never answer your call or email, their customer service just does not exist. They owe us $21,000+ and wont even try to resolve it. Beware!

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Shemekia CoJo Logistics
GB

Great customer service...only issue is… Great customer service...only issue is I wish it was a one stop shop for the weigh station pass and toll pass. Going through different agents from different departments brings confusion.

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customer
GB

The website and dashboard work 1/2 the… The website and dashboard work 1/2 the time. I use it both chrome and edge and it is hit or miss. Specifically the routing tool. The routing tool is a great feature and I try to use it daily but most of the time it does not work.

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