Absolutely the worst customer service. We were having problems with our Wi-Fi at our cabin and were advised by Centurylink that it was in our lines and we needed to have someone come out to check it out. We made an appt. for Thurs., June 9. We live more than 3 hours from our cabin, so we took off work and went up early on Thurs. to meet the service tech. Waited until 6:30 pm and then called and were told that our service was still "open" and if the tech didn't show up that night he would be there the next morn. By noon, no tech and no call so we called and were lied to numerous times, from being told the problem was underground (lines are above ground), to that they had been out and checked the lines that day (we were out on the porch all day, couldn't have happened), transferred to a "supervisor" who, when we finally asked if he was really a supervisor we were told no. Then they advised us we would have to reschedule for the next Thursday, which would mean we would have to take off work again and drive up to wait and would they even show up then??? Then we were told they would be by the very next day, Saturday. Waited, waited, called and were told there were two orders ahead of us and they would be there. Never showed up, no call, called and talked with someone who actually seemed to try to help, was told they would be there at 4:00, no show and no call, the "helpful" person called us back at 6:30 to check to see if they had shown up and when advised they hadn't, she hung up on us. During all this time we were lied to, hung up on numerous times, apologized to, etc., but we still don't have service, still haven't heard what we need to do about it or when this might get resolved. Absolutely the worst customer service I have ever encountered!!!

Sell sell and no good results and bank information and then what happens when data breach happens? Just I like has experience with other companies in the past. I want to order fiber quantum internet? I checked on line the have a package $50.00 but is only automatic payment? They won’t accept or send paper bills anymore? Just very traditional my self why because they want your bank account routing number! So you can get stuck? And then while I am waiting for them to decide if I can get paper bill? They have promotions only for one time only cable? Really I don’t care about your cable why can you do what I am asking ? And the promotion of the cable is amazing really? That is how usually a bad company in headache are all about? And told the employe yes you do offer services on my building? But not still want to get my email address and all my personal information? Ridiculous! Get to point and now that see the bad and goo review here on you company ? I guess I have to look for a different company .

Incredibly Easy I called in to set up Internet for my home last month and was pleasantly surprised how easy it was to get it all figured out. The sales rep was extremely helpful and knowledgable when it came to finding the package that was just right for me. I was a bit disappointed that the service took so long to get turned on...it is 2015 after all. But I haven't had any issues since!

Good site for Centurylink service info Centurylink Quote was helpful in making our family's internet decision. Now if Centurylink can now perform ...

Quick and easy to set up! Website was easy to navigate and sales person was kind and fun to work with.