Service disruptions with Centurylink Have had Centurylink since April. Frequent service disruptions for internet and phone. Then they hang you out for repairs. I, once again, am without phone or internet and they can't get to me for four days. I work from home so I have to find a hotel or Starbucks until I can get service repaired. I only wish I had a hoice as I woulD get rid of Centurylink immediately.

Good internet and great service The sales agent that I spoke with was very helpful and thorough. My service was set up quickly and my internet has been great so far.

What a joke. Due to an horrendous oligopoly that internet service providers have, CenturyLink is our only option. We pay for 50mbps. Not once on a speed test did I achieve over 35mbps on a directly wired device. We called their customer "service" and were informed it was due to our non-CenturyLink-issued router. Okay, we'll believe you. Buy the new router, and did not experience any chance except for less consistent speeds, more "dead" periods, and random expensive charges for items we did not want. So, we call again and complain about our lack of speed, lack of internet at times, and our excessive charges. Hours of waiting, an expensive visit from one of their flakey service guys, and we still have the same problems. Don't even think about calling them if you want to wait less than 2 hours. We were once put on hold for upwards of 4 hours, which went into their closing time, so we were promptly hung-up on. It's just a sham. There is no competition, so this (profanity) company gets away with absolutely shoddy service at high profits. Overall, this company has high prices, NO customer service, unreliable speeds to a point it should be criminal, and FAKE REVIEWS! Check out all the 4-5 star reviews they have and take a look at the date. Notice they're all the same? Notice how they're all vague, and could be about any product? They spent their consumer's money to buy fake reviewers! What an absolute joke! This should be illegal.

Service via Telephone I called Century Link to make changes on my pkg telephone and Internet. I was put on hold for 1 hour and 25 minuets finally a person who then transferred me and I waited an additional 1 hour! I find this unacceptable for service they should be performing. Service they provide once you get the right person on repairs seem to be fine. That is why I rated 2 stars. If you call on service you need lots of time and a good phone for hold. Bill A

Not trustworthy, thieves! I have been an Internet only Century Link Customer for 4 years, 2 months, and 18 days (as per customer service). When we originated service with Century Link we signed up for internet speeds of 15 mbps. When speaking with customer service I was informed that the modem Century Link provided me, maxes out at a speed of 10 mbps. Today our monthly service is significantly less at $74 per month than it was for the first 3 years we received service from Century Link. Today I am told by a representative in customer service that the monthly service for speeds of 10 mpps is $58.93. When I called this to the attention of a supervisor I was offered a 3 months free modem lease for a credit of approximately $30. Based on today's services prices, I have paid $753.50 more than I should have paid, based on the actual service I was receiving. Please note, the actual amount is MUCH more significant as our monthly service agreement was substantially reduced in December of 2014. A measly $30 credit is NOT by any means acceptable!!! This is fraud and should be noted as such!