Good site for Centurylink service info Centurylink Quote was helpful in making our family's internet decision. Now if Centurylink can now perform ...

Absolutely the worst customer service. We were having problems with our Wi-Fi at our cabin and were advised by Centurylink that it was in our lines and we needed to have someone come out to check it out. We made an appt. for Thurs., June 9. We live more than 3 hours from our cabin, so we took off work and went up early on Thurs. to meet the service tech. Waited until 6:30 pm and then called and were told that our service was still "open" and if the tech didn't show up that night he would be there the next morn. By noon, no tech and no call so we called and were lied to numerous times, from being told the problem was underground (lines are above ground), to that they had been out and checked the lines that day (we were out on the porch all day, couldn't have happened), transferred to a "supervisor" who, when we finally asked if he was really a supervisor we were told no. Then they advised us we would have to reschedule for the next Thursday, which would mean we would have to take off work again and drive up to wait and would they even show up then??? Then we were told they would be by the very next day, Saturday. Waited, waited, called and were told there were two orders ahead of us and they would be there. Never showed up, no call, called and talked with someone who actually seemed to try to help, was told they would be there at 4:00, no show and no call, the "helpful" person called us back at 6:30 to check to see if they had shown up and when advised they hadn't, she hung up on us. During all this time we were lied to, hung up on numerous times, apologized to, etc., but we still don't have service, still haven't heard what we need to do about it or when this might get resolved. Absolutely the worst customer service I have ever encountered!!!

ridiculous After being a loyal customer for about 10 years, my family bought new property and moved 3/4 of a mile from where we had our service, from a dirt road to a highway. When I contacted centurylink to have my existing service, a phone and Internet bundle, moved to my new address, I was told they would be unable to do so because Internet service was exhausted in my area and they were not allowing any new accounts. I didn't want a new account, I wanted to move a 10 year old account of over $100 a month less than a mile down the road. I talked to numerous reps and was told the same thing. Since my service had to be canceled I have had to up my cell data plan to accomodate my home business and my children's schooling. It would be nice if centurylink would try to address the lack of Internet availability issue in my area, because I know several people who would be interested in service.

Service disruptions with Centurylink Have had Centurylink since April. Frequent service disruptions for internet and phone. Then they hang you out for repairs. I, once again, am without phone or internet and they can't get to me for four days. I work from home so I have to find a hotel or Starbucks until I can get service repaired. I only wish I had a hoice as I woulD get rid of Centurylink immediately.

Quick and easy to set up! Website was easy to navigate and sales person was kind and fun to work with.