Fast!!!!! My previous internet provider was not cutting it. I game all the time. And I would constantly lag and respawn. Well I switched to centurylink Internet and that hasn't been a problem since. Blazing fast speeds.

Not trustworthy, thieves! I have been an Internet only Century Link Customer for 4 years, 2 months, and 18 days (as per customer service). When we originated service with Century Link we signed up for internet speeds of 15 mbps. When speaking with customer service I was informed that the modem Century Link provided me, maxes out at a speed of 10 mbps. Today our monthly service is significantly less at $74 per month than it was for the first 3 years we received service from Century Link. Today I am told by a representative in customer service that the monthly service for speeds of 10 mpps is $58.93. When I called this to the attention of a supervisor I was offered a 3 months free modem lease for a credit of approximately $30. Based on today's services prices, I have paid $753.50 more than I should have paid, based on the actual service I was receiving. Please note, the actual amount is MUCH more significant as our monthly service agreement was substantially reduced in December of 2014. A measly $30 credit is NOT by any means acceptable!!! This is fraud and should be noted as such!

Service via Telephone I called Century Link to make changes on my pkg telephone and Internet. I was put on hold for 1 hour and 25 minuets finally a person who then transferred me and I waited an additional 1 hour! I find this unacceptable for service they should be performing. Service they provide once you get the right person on repairs seem to be fine. That is why I rated 2 stars. If you call on service you need lots of time and a good phone for hold. Bill A

Absolutely the worst customer service. We were having problems with our Wi-Fi at our cabin and were advised by Centurylink that it was in our lines and we needed to have someone come out to check it out. We made an appt. for Thurs., June 9. We live more than 3 hours from our cabin, so we took off work and went up early on Thurs. to meet the service tech. Waited until 6:30 pm and then called and were told that our service was still "open" and if the tech didn't show up that night he would be there the next morn. By noon, no tech and no call so we called and were lied to numerous times, from being told the problem was underground (lines are above ground), to that they had been out and checked the lines that day (we were out on the porch all day, couldn't have happened), transferred to a "supervisor" who, when we finally asked if he was really a supervisor we were told no. Then they advised us we would have to reschedule for the next Thursday, which would mean we would have to take off work again and drive up to wait and would they even show up then??? Then we were told they would be by the very next day, Saturday. Waited, waited, called and were told there were two orders ahead of us and they would be there. Never showed up, no call, called and talked with someone who actually seemed to try to help, was told they would be there at 4:00, no show and no call, the "helpful" person called us back at 6:30 to check to see if they had shown up and when advised they hadn't, she hung up on us. During all this time we were lied to, hung up on numerous times, apologized to, etc., but we still don't have service, still haven't heard what we need to do about it or when this might get resolved. Absolutely the worst customer service I have ever encountered!!!

Service disruptions with Centurylink Have had Centurylink since April. Frequent service disruptions for internet and phone. Then they hang you out for repairs. I, once again, am without phone or internet and they can't get to me for four days. I work from home so I have to find a hotel or Starbucks until I can get service repaired. I only wish I had a hoice as I woulD get rid of Centurylink immediately.