5.5 years of service, couldn't be happier After 5.5 years, we couldn't be happier. Primo managed service and top notch support staff. Ticket responses come in within minutes and the staff often goes above and beyond. Over that timeframe we've submitted a few hundred tickets ranging from minor (help installing an extension) to major (critical service down) and each was resolved timely and professionally. A few years ago we had an issue with an older PHP site that had malware maliciously installed. They were alerted to it, locked down the account, notified us, and even went to the extent of identifying how it was installed (unpatched, known problematic PHP library). After cleaning up the files and removing the unneeded library, the site was back up and running quickly. Knownhost also has an extremely helpful Discord server with management and support staff always available. Tickets are best if there's an active problem but I've picked the brains of the staff in Discord countless times when I've got a question or concern. I'm not sure how we got by before Knownhost.

Worst experience they can scam you I was using their services since 2019, their renewal rates were increased and they pushed me to use upgraded reseller package. I decided to move my files from their server and then happened the WORST thing, They told me on chat that i would be able to move my files till Tuesday, They suddenly suspended my services and asked me to pay 20 Usd in order to access my WHM for 2 minutes to download the backup. I had long discussion with their support team and they were just forcing me to pay money.. My website was down for 4 hours just to wait for their support to respond.Their support team is poor and they can Scam you. I have left 4 Usd in their so called in house credit that they overcharged, just to show how faulty their system is. Stay away and choose a better Web host...!!

5 year review, still superb We’ve been with these guys since around 2017, had to move because the company where we hosted for acquired and the new support want great (we were used to great, not good) Since then we’ve really tested their support and I can with all honesty say it as been SUPERB 99% of the time, the other 1% was just good hehe. We’ve now grown quite a bit and their friendly staff has definitely played a roll in that, from the guys at billing to the very CTO they’re always ready to help and provide an awesome service. Our site is webfica and we’ve even added a powered by knownhost on our footer.

Very happy customer, I would give them a try Just transferred from Hostgator after 15 years. Server down time was past 47 hours in less than 30 days. Do far our experience with knownhost has been exceptional from pre-purchase questions and help with migration (which went smoothly). The website performance is so so much faster already! Very excited to no longer have to worry about hours on end downtime know who I'm talking to understands me!

Look elsewhere About a month ago, complete outage at their data center in Seattle left many of us customers down for a day. There was no backup plan or process so to speak. They had to restore things manually. And even then things went wrong - it didn't help that the admins were in the forums being antagonistic about people's responses. Then today in the middle of the work day, our server goes offline. Email, domain... etc. Notify tech support and they inform me that they were moving the VPS between nodes and that there would be a period of downtime. Were we notified? No. Could they have done such a move after hours? Probably. Complete joke and a train wreck of a company.