Over the last 15 years Over the last 15 years, I have worked with 4 different companies for my own VPS hosting. Apart from the first two that I left because it was to expensive, I was really unlucky with the third one. Then I found Knownhost, The support is simply NUMBER 1, so far, after almost 2 years I do not have had any support question answered in a time over 10min. So happy with them that I even recommend them to one of my clients, which I normally never do in case of a bad experience. But the client is today as happy with the quality and service that I am.

5.5 years of service, couldn't be happier After 5.5 years, we couldn't be happier. Primo managed service and top notch support staff. Ticket responses come in within minutes and the staff often goes above and beyond. Over that timeframe we've submitted a few hundred tickets ranging from minor (help installing an extension) to major (critical service down) and each was resolved timely and professionally. A few years ago we had an issue with an older PHP site that had malware maliciously installed. They were alerted to it, locked down the account, notified us, and even went to the extent of identifying how it was installed (unpatched, known problematic PHP library). After cleaning up the files and removing the unneeded library, the site was back up and running quickly. Knownhost also has an extremely helpful Discord server with management and support staff always available. Tickets are best if there's an active problem but I've picked the brains of the staff in Discord countless times when I've got a question or concern. I'm not sure how we got by before Knownhost.

VPS with a peace of mind Have been using their services for a bit over a year now with not even one complaint. No downtime, support is excellent and 24/7. Before I found these guys, I used 3 other VPS providers. Some had excess downtimes and some lacked the support I needed. Knownhost are really an elite company. I can sit back a relax knowing my websites are in good hands.

Knownhost HORRIBLE service Their support is terrible, so much time wasted EVERY time we open a ticket. Too much back and forth due to their inefficiencies and complete lack of process and consistency. We will be taking our business elsewhere, and I suggest anyone that relies on tech support to do the same. There are tons of hosting companies out there, no need to tolerate this.

Runaway and do not look back try Nestify at least they listen So this company bought out Host Asset, which offered unlimited sites and great service. So when I was moved to Knownhost I was updating some sites and noticed that there was somethings that were not updating, after some research I found that I had to reinstall the site, well, that is when the scam was revealled. Because I signed up with HostAsset, and had unlimited, Knownhost refused to honor the agreement, while I could fight it, it is not worth it. Especially due to the slow hosting and bad customer service. Also, if you site is hacked due to their lack of security bad luck, you are on your own. They will block you access and then play games. Also, the abuse supervisor really needs to change the name, even tho he deserves abuse, they need to change it to something like the caring supervisor, even though that would be an oxymoron.