Over the last 15 years Over the last 15 years, I have worked with 4 different companies for my own VPS hosting. Apart from the first two that I left because it was to expensive, I was really unlucky with the third one. Then I found Knownhost, The support is simply NUMBER 1, so far, after almost 2 years I do not have had any support question answered in a time over 10min. So happy with them that I even recommend them to one of my clients, which I normally never do in case of a bad experience. But the client is today as happy with the quality and service that I am.

Knownhost HORRIBLE service Their support is terrible, so much time wasted EVERY time we open a ticket. Too much back and forth due to their inefficiencies and complete lack of process and consistency. We will be taking our business elsewhere, and I suggest anyone that relies on tech support to do the same. There are tons of hosting companies out there, no need to tolerate this.

Look elsewhere About a month ago, complete outage at their data center in Seattle left many of us customers down for a day. There was no backup plan or process so to speak. They had to restore things manually. And even then things went wrong - it didn't help that the admins were in the forums being antagonistic about people's responses. Then today in the middle of the work day, our server goes offline. Email, domain... etc. Notify tech support and they inform me that they were moving the VPS between nodes and that there would be a period of downtime. Were we notified? No. Could they have done such a move after hours? Probably. Complete joke and a train wreck of a company.

5 year review, still superb We’ve been with these guys since around 2017, had to move because the company where we hosted for acquired and the new support want great (we were used to great, not good) Since then we’ve really tested their support and I can with all honesty say it as been SUPERB 99% of the time, the other 1% was just good hehe. We’ve now grown quite a bit and their friendly staff has definitely played a roll in that, from the guys at billing to the very CTO they’re always ready to help and provide an awesome service. Our site is webfica and we’ve even added a powered by knownhost on our footer.

Bad support -