5 year review, still superb We’ve been with these guys since around 2017, had to move because the company where we hosted for acquired and the new support want great (we were used to great, not good) Since then we’ve really tested their support and I can with all honesty say it as been SUPERB 99% of the time, the other 1% was just good hehe. We’ve now grown quite a bit and their friendly staff has definitely played a roll in that, from the guys at billing to the very CTO they’re always ready to help and provide an awesome service. Our site is webfica and we’ve even added a powered by knownhost on our footer.

I've been using this company for my… I've been using this company for my hosting for about 8 years and although I usually have performance issues that's probably more related with the complexity of Wordpress. Features, price, support are great and I am very happy with them.

Worst hosting experience ever. Worst hosting experience ever. My sites were constantly being hacked as compared to similar sites on a different host (based in Australia) that never seemed to be attacked. Their so called customer service consists of lots of cut and paste emails mainly. They had the audacity to take my site down on a Friday evening due to what they termed a phishing risk - had they checked they would have seen that I have removed the infected files. Because their "abuse team" only work bank hours - monday to friday, 9am-5pm - it meant my site was down the entire weekend. My client was having melt downs. Pleas to the "support team" were ignored - in fact they seemed to revel in the power they had over me. A really horrible, awful experience dealing with these guys. Totally unprofessional. I couldnt advise more strongly to look elsewhere. Yes they are cheap and like most things in life, you absolutely get what you pay for.

5.5 years of service, couldn't be happier After 5.5 years, we couldn't be happier. Primo managed service and top notch support staff. Ticket responses come in within minutes and the staff often goes above and beyond. Over that timeframe we've submitted a few hundred tickets ranging from minor (help installing an extension) to major (critical service down) and each was resolved timely and professionally. A few years ago we had an issue with an older PHP site that had malware maliciously installed. They were alerted to it, locked down the account, notified us, and even went to the extent of identifying how it was installed (unpatched, known problematic PHP library). After cleaning up the files and removing the unneeded library, the site was back up and running quickly. Knownhost also has an extremely helpful Discord server with management and support staff always available. Tickets are best if there's an active problem but I've picked the brains of the staff in Discord countless times when I've got a question or concern. I'm not sure how we got by before Knownhost.

Fantastic Servers, Affordable and First Class support I have been using various web hosting companies since 2007. Knownhost is among the ones I have used and still using ,and I can wholeheartedly recommend them . --Support is First Class --Price is affordable- --Uptime is excellent. infact they even display their live(real time) statistic on their website for you to see. ---server response time in various location is super and is within the industry standard. All websites technical problems have always been resolved within minutes, and i was always updated whilst they resolve them. If you are looking for a web hosting company-read my honest reviews and make a wise decision Trustpilot,this is a customer review ,and I can supply receipts and other records to support my review.