Bad support -

Used over 15 web hosts - Known Host are #1 Tried many hosts over the 30+ years I have been running websites. I can't say enough good things about Known Host. They are always so responsive, and time and time again provide excellent customer service. I was motivated to write this review after the employee Nivin P. went above and beyond to help resolve an issue on one of my websites. The level of support they offered was incredible and i just wanted to single them out personally for that amazing level of support.

I've been using this company for my… I've been using this company for my hosting for about 8 years and although I usually have performance issues that's probably more related with the complexity of Wordpress. Features, price, support are great and I am very happy with them.

Look elsewhere About a month ago, complete outage at their data center in Seattle left many of us customers down for a day. There was no backup plan or process so to speak. They had to restore things manually. And even then things went wrong - it didn't help that the admins were in the forums being antagonistic about people's responses. Then today in the middle of the work day, our server goes offline. Email, domain... etc. Notify tech support and they inform me that they were moving the VPS between nodes and that there would be a period of downtime. Were we notified? No. Could they have done such a move after hours? Probably. Complete joke and a train wreck of a company.

Very happy customer, I would give them a try Just transferred from Hostgator after 15 years. Server down time was past 47 hours in less than 30 days. Do far our experience with knownhost has been exceptional from pre-purchase questions and help with migration (which went smoothly). The website performance is so so much faster already! Very excited to no longer have to worry about hours on end downtime know who I'm talking to understands me!