5.5 years of service, couldn't be happier After 5.5 years, we couldn't be happier. Primo managed service and top notch support staff. Ticket responses come in within minutes and the staff often goes above and beyond. Over that timeframe we've submitted a few hundred tickets ranging from minor (help installing an extension) to major (critical service down) and each was resolved timely and professionally. A few years ago we had an issue with an older PHP site that had malware maliciously installed. They were alerted to it, locked down the account, notified us, and even went to the extent of identifying how it was installed (unpatched, known problematic PHP library). After cleaning up the files and removing the unneeded library, the site was back up and running quickly. Knownhost also has an extremely helpful Discord server with management and support staff always available. Tickets are best if there's an active problem but I've picked the brains of the staff in Discord countless times when I've got a question or concern. I'm not sure how we got by before Knownhost.

Excellent hosting provider I am using Knownhost since Aug 2023. They have best support times as well as support problem solving, Their VPS and Dedicated hosting both are amazing. I tried a lot of hosting before but now I can see Knownhost is one of the best. Thank to Knownhost and their team members. 😍

VPS with a peace of mind Have been using their services for a bit over a year now with not even one complaint. No downtime, support is excellent and 24/7. Before I found these guys, I used 3 other VPS providers. Some had excess downtimes and some lacked the support I needed. Knownhost are really an elite company. I can sit back a relax knowing my websites are in good hands.

Worst experience they can scam you I was using their services since 2019, their renewal rates were increased and they pushed me to use upgraded reseller package. I decided to move my files from their server and then happened the WORST thing, They told me on chat that i would be able to move my files till Tuesday, They suddenly suspended my services and asked me to pay 20 Usd in order to access my WHM for 2 minutes to download the backup. I had long discussion with their support team and they were just forcing me to pay money.. My website was down for 4 hours just to wait for their support to respond.Their support team is poor and they can Scam you. I have left 4 Usd in their so called in house credit that they overcharged, just to show how faulty their system is. Stay away and choose a better Web host...!!

Over the last 15 years Over the last 15 years, I have worked with 4 different companies for my own VPS hosting. Apart from the first two that I left because it was to expensive, I was really unlucky with the third one. Then I found Knownhost, The support is simply NUMBER 1, so far, after almost 2 years I do not have had any support question answered in a time over 10min. So happy with them that I even recommend them to one of my clients, which I normally never do in case of a bad experience. But the client is today as happy with the quality and service that I am.