Beware! Their software contains malware Beware. I am a self employed Helpdesk Engineer and I downloaded this software as an alternative to Teamviewer as it's quite a lot cheaper. I would hazard a guess that this is a rogue company. Not only does their software contain malware, it blocks the installation of anti virus software. Their certification is out of date (SHA256 authentication) and their helpdesk is fake - kept in 4th place of a non existent queue for over half an hour. I'm very glad I didn't subscribe.

Genuine, Reliable, Secure and Affordable This is an absolutely genuine and reliable provider. I have used Splashtop for several years. As a small, independent IT provider, this product fits my budget, meets all of my remote support needs and satisfies my clients. The support staff takes security very seriously. I don't hesitate in recommending Splashtop as an in-house or remote support solution.

Splashtop is exceptional I have been using Splashtop since 2016. The service has been reliable the entire time. No complaints about the software. There are benefits besides file transfer, and being able to log in to different PCs and Macs from my desktop. It's incredibly helpful being able to see a client's screen (and use a tiny virtual keyboard + mouse) on my phone in a parking lot. In those urgent situations, seeing the screen can save hours of verbal back-and-forth. I had one hiccup with the company when the legacy plan I had been on for many years was abruptly canceled. Even though I'm a tiny fish in the remote desktop ecosystem, Splashtop later reached out with a win/win solution. In a world where cold business practices and poor customer service are becoming more commonplace, I felt like the people of Splashtop took a personal interest in making things right - which is truly exceptional.

Very good experience IT-Company owner here. We have moved away from TeamViewer to SplashTop two months ago and it has been an overwhelmingly good experience. The sales team, the support team, the software itself: Very, very good. Professional, friendly, knowledgeable and fast. Setting up the software has been a breeze. Grouping customers, adding both Unattended or attended acces clients to those groups and inviting customers to download via shared links: It works fine and flawlessly. The software itself is very stable and especially the unattended "Streamer" has proved bulletproof. For the first time ever we have been able to remote into pc's during weekends without having to worry about loosing connection on reboots and such. The process of creating a company branded Splahtop SOS client has been easy and straightforward, too. Also, we feel like a customer again, instead of feeling like someone who is allowed to use software for money but shouldn't expect to be threated any way near decent. (That means you, TeamViewer) Finally, it's very cost effective. They have even thrown in an Android client. That one needs some work in my opinion, but hey, it's included in the base package. If they get that client working better that would be the icing on the cake, but for now I still rate SplashTop with 5 stars. Deserved.

Choose a different provider Application does a decent job at mirroring my work computer, however they are advertising that they offer a 'blank screen' but it never works. When I try to get support to help fix the problem, my questions and comments about the issue are ignored. I was sent extremely vague instructions on how to fix the issue, which I had to google most of the instructions and the 'blank screen' still didn't work. This is frustrating. I paid more for the 'blank screen' feature, and it has never worked. I even paid more for that feature to be available. I suggest choosing a different provider.