Reliable - Highly Recommend. Reliable, easy to use, perfection. The customer service is great - very helpful, friendly and quick. I couldnt imagine working from home with out it. It was recommended to me by the company IT dept. as it is secure also. Fantastic Software - highly recommend.

Poor customer service? Update: Resolved after submitting a second ticket. --- Original: I recently opened a ticket (January 6th) regarding a subscription I didn't realise I still had with Splashtop. It's unused so I wanted to cancel it. I was told that as I didn't have an active session and it was still within 30 days that I would get a refund as well. They asked me to confirm some details regarding the original payment which I did. I heard nothing back to date and when I checked my ticket (318353) I noticed it was closed and no customer feedback was required. I assume it was silently closed so that I wouldn't be aware of it. I've since opened another ticket to ask why this is and what the status is regarding the refund that I have yet to receive, but it's not looking promising at all. I'll update this review with more information as and when I have any, and if the outcome changes to be a positive one then I'll change the rating to reflect that. If someone at Splashtop sees this, the original ticket ID is 318353.

Intuitive and fast remote access from any device It a super intuitive solution and I can remotely access my 7 devices from any device. I remotely access my Windows & MacOS computers and my single Android device. All through 1 simple app called the business app which I can install on any device for free. Even the mobile app from the business app is super intuitive and works like a charm. Obviously it's not ideal to remotely access a computer via a mobile phone, but it does the trick pretty well. From a performance perspective, I've used VPN to remotely view my local TV, but with Splashtop is significantly faster. I can stream 4k to my laptop, tablet from my home computer which has my TV subscription. It also transfer the sound perfectly The cost for this solution is a fraction to what other suppliers ask.

Splashtop is exceptional I have been using Splashtop since 2016. The service has been reliable the entire time. No complaints about the software. There are benefits besides file transfer, and being able to log in to different PCs and Macs from my desktop. It's incredibly helpful being able to see a client's screen (and use a tiny virtual keyboard + mouse) on my phone in a parking lot. In those urgent situations, seeing the screen can save hours of verbal back-and-forth. I had one hiccup with the company when the legacy plan I had been on for many years was abruptly canceled. Even though I'm a tiny fish in the remote desktop ecosystem, Splashtop later reached out with a win/win solution. In a world where cold business practices and poor customer service are becoming more commonplace, I felt like the people of Splashtop took a personal interest in making things right - which is truly exceptional.

Been using the product for at least 8 years. Been using the product for 12 years (since Splashtop was first launched on AppStore)... the product has kept on getting better -- features, performance, reliability, etc. & it's much more cost effective than alternative. Solid customer support as well.