Poor customer service? Update: Resolved after submitting a second ticket. --- Original: I recently opened a ticket (January 6th) regarding a subscription I didn't realise I still had with Splashtop. It's unused so I wanted to cancel it. I was told that as I didn't have an active session and it was still within 30 days that I would get a refund as well. They asked me to confirm some details regarding the original payment which I did. I heard nothing back to date and when I checked my ticket (318353) I noticed it was closed and no customer feedback was required. I assume it was silently closed so that I wouldn't be aware of it. I've since opened another ticket to ask why this is and what the status is regarding the refund that I have yet to receive, but it's not looking promising at all. I'll update this review with more information as and when I have any, and if the outcome changes to be a positive one then I'll change the rating to reflect that. If someone at Splashtop sees this, the original ticket ID is 318353.

Choose a different provider Application does a decent job at mirroring my work computer, however they are advertising that they offer a 'blank screen' but it never works. When I try to get support to help fix the problem, my questions and comments about the issue are ignored. I was sent extremely vague instructions on how to fix the issue, which I had to google most of the instructions and the 'blank screen' still didn't work. This is frustrating. I paid more for the 'blank screen' feature, and it has never worked. I even paid more for that feature to be available. I suggest choosing a different provider.

Excellent RMS software that just works As a small MSP and IT support operation we switched from LMI Rescue to Splashtop SOS 3 years ago. Excellent software that works perfectly, is stable, reliable, easy to use and *fast*. Most of all, it costs a fraction of Logmein and Teamviewer. Support is first rate, the rare times we needed to contact them related to Ubuntu glitches and they responded instantly. Reading some of the reviews here I'm stunned that someone claims it contains malware - this is an outrageous lie and quite defamatory. Cui bono I guess. My only bugbear with Splashtop is that it cannot support multiple Splashtop accounts on one device. If it did I would have sent them hundreds of new customers. Highly recommended and I remain a happy client.

Genuine, Reliable, Secure and Affordable This is an absolutely genuine and reliable provider. I have used Splashtop for several years. As a small, independent IT provider, this product fits my budget, meets all of my remote support needs and satisfies my clients. The support staff takes security very seriously. I don't hesitate in recommending Splashtop as an in-house or remote support solution.

Reliable - Highly Recommend. Reliable, easy to use, perfection. The customer service is great - very helpful, friendly and quick. I couldnt imagine working from home with out it. It was recommended to me by the company IT dept. as it is secure also. Fantastic Software - highly recommend.