Beware! Their software contains malware Beware. I am a self employed Helpdesk Engineer and I downloaded this software as an alternative to Teamviewer as it's quite a lot cheaper. I would hazard a guess that this is a rogue company. Not only does their software contain malware, it blocks the installation of anti virus software. Their certification is out of date (SHA256 authentication) and their helpdesk is fake - kept in 4th place of a non existent queue for over half an hour. I'm very glad I didn't subscribe.

Switched from Logmein and never looked back After using Logmein and having prices hiked up to stupid money I switched to Splashtop about 4 years ago now. I provide IT support for my clients so rely on it everyday and it works great. As long as they don't get greedy and hike up the price I will happily remain a customer.

Poor customer service? Update: Resolved after submitting a second ticket. --- Original: I recently opened a ticket (January 6th) regarding a subscription I didn't realise I still had with Splashtop. It's unused so I wanted to cancel it. I was told that as I didn't have an active session and it was still within 30 days that I would get a refund as well. They asked me to confirm some details regarding the original payment which I did. I heard nothing back to date and when I checked my ticket (318353) I noticed it was closed and no customer feedback was required. I assume it was silently closed so that I wouldn't be aware of it. I've since opened another ticket to ask why this is and what the status is regarding the refund that I have yet to receive, but it's not looking promising at all. I'll update this review with more information as and when I have any, and if the outcome changes to be a positive one then I'll change the rating to reflect that. If someone at Splashtop sees this, the original ticket ID is 318353.

Reliable - Highly Recommend. Reliable, easy to use, perfection. The customer service is great - very helpful, friendly and quick. I couldnt imagine working from home with out it. It was recommended to me by the company IT dept. as it is secure also. Fantastic Software - highly recommend.

Choose a different provider Application does a decent job at mirroring my work computer, however they are advertising that they offer a 'blank screen' but it never works. When I try to get support to help fix the problem, my questions and comments about the issue are ignored. I was sent extremely vague instructions on how to fix the issue, which I had to google most of the instructions and the 'blank screen' still didn't work. This is frustrating. I paid more for the 'blank screen' feature, and it has never worked. I even paid more for that feature to be available. I suggest choosing a different provider.