Excellent RMS software that just works As a small MSP and IT support operation we switched from LMI Rescue to Splashtop SOS 3 years ago. Excellent software that works perfectly, is stable, reliable, easy to use and *fast*. Most of all, it costs a fraction of Logmein and Teamviewer. Support is first rate, the rare times we needed to contact them related to Ubuntu glitches and they responded instantly. Reading some of the reviews here I'm stunned that someone claims it contains malware - this is an outrageous lie and quite defamatory. Cui bono I guess. My only bugbear with Splashtop is that it cannot support multiple Splashtop accounts on one device. If it did I would have sent them hundreds of new customers. Highly recommended and I remain a happy client.

Genuine, Reliable, Secure and Affordable This is an absolutely genuine and reliable provider. I have used Splashtop for several years. As a small, independent IT provider, this product fits my budget, meets all of my remote support needs and satisfies my clients. The support staff takes security very seriously. I don't hesitate in recommending Splashtop as an in-house or remote support solution.

Very good experience IT-Company owner here. We have moved away from TeamViewer to SplashTop two months ago and it has been an overwhelmingly good experience. The sales team, the support team, the software itself: Very, very good. Professional, friendly, knowledgeable and fast. Setting up the software has been a breeze. Grouping customers, adding both Unattended or attended acces clients to those groups and inviting customers to download via shared links: It works fine and flawlessly. The software itself is very stable and especially the unattended "Streamer" has proved bulletproof. For the first time ever we have been able to remote into pc's during weekends without having to worry about loosing connection on reboots and such. The process of creating a company branded Splahtop SOS client has been easy and straightforward, too. Also, we feel like a customer again, instead of feeling like someone who is allowed to use software for money but shouldn't expect to be threated any way near decent. (That means you, TeamViewer) Finally, it's very cost effective. They have even thrown in an Android client. That one needs some work in my opinion, but hey, it's included in the base package. If they get that client working better that would be the icing on the cake, but for now I still rate SplashTop with 5 stars. Deserved.

Splashtop is exceptional I have been using Splashtop since 2016. The service has been reliable the entire time. No complaints about the software. There are benefits besides file transfer, and being able to log in to different PCs and Macs from my desktop. It's incredibly helpful being able to see a client's screen (and use a tiny virtual keyboard + mouse) on my phone in a parking lot. In those urgent situations, seeing the screen can save hours of verbal back-and-forth. I had one hiccup with the company when the legacy plan I had been on for many years was abruptly canceled. Even though I'm a tiny fish in the remote desktop ecosystem, Splashtop later reached out with a win/win solution. In a world where cold business practices and poor customer service are becoming more commonplace, I felt like the people of Splashtop took a personal interest in making things right - which is truly exceptional.

Massively frustrating. Unable to use paid account. Unable to use my account as it states I need to verify using a link they send me via e-mail. The link never comes. Unable to contact by telephone as answer message asks to choose an option but doesn't respond when choosing an option and then cuts you off. No contact with human by their chat portal.