Beware! Their software contains malware Beware. I am a self employed Helpdesk Engineer and I downloaded this software as an alternative to Teamviewer as it's quite a lot cheaper. I would hazard a guess that this is a rogue company. Not only does their software contain malware, it blocks the installation of anti virus software. Their certification is out of date (SHA256 authentication) and their helpdesk is fake - kept in 4th place of a non existent queue for over half an hour. I'm very glad I didn't subscribe.

Been using the product for at least 8 years. Been using the product for 12 years (since Splashtop was first launched on AppStore)... the product has kept on getting better -- features, performance, reliability, etc. & it's much more cost effective than alternative. Solid customer support as well.

Excellent RMS software that just works As a small MSP and IT support operation we switched from LMI Rescue to Splashtop SOS 3 years ago. Excellent software that works perfectly, is stable, reliable, easy to use and *fast*. Most of all, it costs a fraction of Logmein and Teamviewer. Support is first rate, the rare times we needed to contact them related to Ubuntu glitches and they responded instantly. Reading some of the reviews here I'm stunned that someone claims it contains malware - this is an outrageous lie and quite defamatory. Cui bono I guess. My only bugbear with Splashtop is that it cannot support multiple Splashtop accounts on one device. If it did I would have sent them hundreds of new customers. Highly recommended and I remain a happy client.

Choose a different provider Application does a decent job at mirroring my work computer, however they are advertising that they offer a 'blank screen' but it never works. When I try to get support to help fix the problem, my questions and comments about the issue are ignored. I was sent extremely vague instructions on how to fix the issue, which I had to google most of the instructions and the 'blank screen' still didn't work. This is frustrating. I paid more for the 'blank screen' feature, and it has never worked. I even paid more for that feature to be available. I suggest choosing a different provider.

Great solution for our helpdesk. Great solution for our helpdesk. Amazing onboarding for our team. we're very satisfied with the product and the service.