Beware! Their software contains malware Beware. I am a self employed Helpdesk Engineer and I downloaded this software as an alternative to Teamviewer as it's quite a lot cheaper. I would hazard a guess that this is a rogue company. Not only does their software contain malware, it blocks the installation of anti virus software. Their certification is out of date (SHA256 authentication) and their helpdesk is fake - kept in 4th place of a non existent queue for over half an hour. I'm very glad I didn't subscribe.

It worked but..... The users didn't complain about the software so it seemed to work and perform as it was meant to. We need another user and all their plans are per user. The decision was made to go with a different provider. Auto renew was on and to turn it off I had to fill in their series of questions. I think it speaks poorly of a company to force that when turning off auto renew should be an easy and accessible choice for me, not a data mining experience. I understand their desire for the information but I think this speaks of a companies general culture in how they view their customers, sheep in a field to be sheared or valued clients that deserve some respect.

Splashtop is exceptional I have been using Splashtop since 2016. The service has been reliable the entire time. No complaints about the software. There are benefits besides file transfer, and being able to log in to different PCs and Macs from my desktop. It's incredibly helpful being able to see a client's screen (and use a tiny virtual keyboard + mouse) on my phone in a parking lot. In those urgent situations, seeing the screen can save hours of verbal back-and-forth. I had one hiccup with the company when the legacy plan I had been on for many years was abruptly canceled. Even though I'm a tiny fish in the remote desktop ecosystem, Splashtop later reached out with a win/win solution. In a world where cold business practices and poor customer service are becoming more commonplace, I felt like the people of Splashtop took a personal interest in making things right - which is truly exceptional.

Excellent RMS software that just works As a small MSP and IT support operation we switched from LMI Rescue to Splashtop SOS 3 years ago. Excellent software that works perfectly, is stable, reliable, easy to use and *fast*. Most of all, it costs a fraction of Logmein and Teamviewer. Support is first rate, the rare times we needed to contact them related to Ubuntu glitches and they responded instantly. Reading some of the reviews here I'm stunned that someone claims it contains malware - this is an outrageous lie and quite defamatory. Cui bono I guess. My only bugbear with Splashtop is that it cannot support multiple Splashtop accounts on one device. If it did I would have sent them hundreds of new customers. Highly recommended and I remain a happy client.

Massively frustrating. Unable to use paid account. Unable to use my account as it states I need to verify using a link they send me via e-mail. The link never comes. Unable to contact by telephone as answer message asks to choose an option but doesn't respond when choosing an option and then cuts you off. No contact with human by their chat portal.