Can’t address basic bugs We’ve had a ticket open since May of 2023 regarding automatic updates not occurring. Whenever we have an issue, the team loves to tell us that our version is not the latest so that they can push off issues. Their software still does not automatically update, it’s been over 8 months and multiple check-ins on the same, and they apparently quietly close tickets without responding. I’ve asked to speak with a manager at least 3 times over the course of 8 months and no one has reached out. I really doubt they would be helpful, but I would really appreciate basic service regarding a basic issue sooner than 8-9 months and ongoing.

Scam - dont issue invoice This site is a scam, it is impossible to talk to someone without paying, and they refuse to issue an invoice for payments made!!! I already send email to support the answear is that i have to upgrade to another product to have a invoice. Already chatted several times with Remote Pc support always the same answear trying to contact the sales and billing department and never can... Below every body can see their answear, one year and the answear is this, spend more money with us if you want a invoice... "I took a look and currently the SOHO plan does not qualify for the VAT ID. The account needs to be upgraded to the Team or Enterprise plan to qualify for the VAT ID. Let me know if you need any steps to upgrade the account?"

Great wing man I mostly use another product for remote support but have recently added RemotePC to my toolbox as it meshes in well where my primary software is lacking. It gives me the flexibility to work without requiring client input. Works well although it can be a little funky to configure initially. Overall, it's a good product and a good value.

Set up is a little bit confusing Recently purchased. The Remote PC portion was pretty easy to set up, although a bit confusing. When you invite someone to connect/add their computer to the account, they create a 'sub' account of their own. For the Remote Desktop, we haven't been able to get it to connect to the computer because it says there is a wrong password (we literally tried every password we've used). Once we figure out Remote Desktop, I think this product will be helpful for our small business. I also intend to add my parent's computers to our account so I can assist them when they call me for tech support.

Perfect Small Business Solution Absolutely perfect for my small business. Enabled me to access software and files between two computers. Makes traveling much easier, knowing that I can get to my files across computers. Wonderful tool, easy to install and get started!