How to use the program I downloaded the program and called customer support they helped me walk through how to get the best out of the application. They told me to leave it on all the time on the host computer, something I would not have thought of and saved me a great deal of future problems. It has been very successful in connecting to the host from off site.

Set up is a little bit confusing Recently purchased. The Remote PC portion was pretty easy to set up, although a bit confusing. When you invite someone to connect/add their computer to the account, they create a 'sub' account of their own. For the Remote Desktop, we haven't been able to get it to connect to the computer because it says there is a wrong password (we literally tried every password we've used). Once we figure out Remote Desktop, I think this product will be helpful for our small business. I also intend to add my parent's computers to our account so I can assist them when they call me for tech support.

Remote software is okay Remote software is okay. It's great that it works with PC and Mac but for Macs I have a few gripes like the keyboard shortcuts don't match like they do with other remote software I've used. There is lag on connections to computers that I do not have lag with using other remote services. The price is obviously great but the product needs some work before I will become a full subscriber.

Was using a "free" version of Teamviewer I was using the "free" version of Teamviewer, but found that it did not meet my needs, first because it was missing features like remote printing, and then stopped working after a while. I started searching for an alternative, and found RemotePC. I trusted the company, because I have already been an Idrive user for several years. I have an office but also work from home, and have a need to login to either computer while away. I found that RemotePC meets my needs, is easy to use, and is very reasonably priced. A great value for the money!

Can’t address basic bugs We’ve had a ticket open since May of 2023 regarding automatic updates not occurring. Whenever we have an issue, the team loves to tell us that our version is not the latest so that they can push off issues. Their software still does not automatically update, it’s been over 8 months and multiple check-ins on the same, and they apparently quietly close tickets without responding. I’ve asked to speak with a manager at least 3 times over the course of 8 months and no one has reached out. I really doubt they would be helpful, but I would really appreciate basic service regarding a basic issue sooner than 8-9 months and ongoing.