RemotePC is the best! I tried several software products for remote access and RemotePC is by far the most affordable, powerful and easy to use. I could not believe how quick it was to set up. And QUICK to log on and take care of your business. I highly recommend it to anyone who needs to remotely access computers.

How to use the program I downloaded the program and called customer support they helped me walk through how to get the best out of the application. They told me to leave it on all the time on the host computer, something I would not have thought of and saved me a great deal of future problems. It has been very successful in connecting to the host from off site.

Very poor software and worse support. Very poor software and worse support. You cannot use the native resolution of you monitor unless you use scroll bars or best fit option which makes everything blurry. By far the worst fault. No usb redirection Useless support. Stutters and generally slow compared to others

Set up is a little bit confusing Recently purchased. The Remote PC portion was pretty easy to set up, although a bit confusing. When you invite someone to connect/add their computer to the account, they create a 'sub' account of their own. For the Remote Desktop, we haven't been able to get it to connect to the computer because it says there is a wrong password (we literally tried every password we've used). Once we figure out Remote Desktop, I think this product will be helpful for our small business. I also intend to add my parent's computers to our account so I can assist them when they call me for tech support.

Can’t address basic bugs We’ve had a ticket open since May of 2023 regarding automatic updates not occurring. Whenever we have an issue, the team loves to tell us that our version is not the latest so that they can push off issues. Their software still does not automatically update, it’s been over 8 months and multiple check-ins on the same, and they apparently quietly close tickets without responding. I’ve asked to speak with a manager at least 3 times over the course of 8 months and no one has reached out. I really doubt they would be helpful, but I would really appreciate basic service regarding a basic issue sooner than 8-9 months and ongoing.