Server suddenly deleted and banned for no reason I was using SpringRack’s 3 GB server only for a couple of hours. My server was suddenly wiped and my entire account was deleted. They didn’t warn me first or tell me anything. I was just running a Paper Minecraft server with some plugins that I downloaded from Spigot. If there are some plugins that aren’t allowed, then they should’ve told me first instead of banning me right away. This is how strict they are if you download a plugin your not supposed to then they ban you immediately. The support is also very slow. It took them 5+ hours to give me my server.

This is the BEST server hoster there is! 1. AFFORDABLE PRICING 2. VERY HELPFUL AND NICE STAFF, THEY WERE PATIENT AND GREAT RESPONSE TIME 3. HAD MY SERVER UP AND RUNNING QUICKLY AND EVEN LEARNED HOW TO USE IT THANKS TO THEM. 4. NO LAG :D 5. BEST HOSTER EVERRRRR!!!!! 5 points for 5 stars lol

Could not recommend more! Amazing host! Above and beyond with the customer service, they were available almost 24/7 with IT help. I'm almost clueless when it comes to the files and whatnot of a server, but the support manager helped me a lot with advice (ie helped me figure out how to fix mob spawner AI which Paper screws up with its default settings) and tech support from the sys admins was phenomenal. Could not recommend more, for the pricing (which is lower than most hosts you'll see) that is an absolute bargain paired with nearly 24/7 tech support, you won't find anything better in this plane of existence.

panel can be improved Its ok but I disagree with the other guy saying theres "zero downtime" because the panel was down once. When I used them before, the panel website was giving a 500 server error. I couldn’t access the console but my server was still up. I could still play on server but I didn’t have access to my console or files for a couple hours. They need to have multiple copies of their panel and not a single point of failure if it goes down. Their panel is really plain tho and it looks generic like what other free hosters have. I miss features from other paid panels like seeing a list of online players and making permissions.

Finally found the one! After multiple hosts, all of which were bad in one way or another(CPU limiting and throttling, bad overall performance and overall bad experience) we finally found the one! Springracks Hosting is an amazing and quality service and we are happy to have found it and are proud to say we use. Overall, 5/5 stars. Amazing support, Best staff team iv ever contacted Performance and Pricing.