The Support and Servers are amazing Honestly they are very patient with people, and have such a amazing way of getting to help you no matter whats your issue. They study or just simply take the time to learn what the issue is and give you that extra hand you desperately need… Im a new server owner, and they have placed and ordered everything I need to my needs and even have taken off their day to make mine a lot better. I would recommend talking to them first before even thinking of opening a server and let them be your guide on your way to becoming a good server Owner and as they show you and do things, You learn.

Could not recommend more! Amazing host! Above and beyond with the customer service, they were available almost 24/7 with IT help. I'm almost clueless when it comes to the files and whatnot of a server, but the support manager helped me a lot with advice (ie helped me figure out how to fix mob spawner AI which Paper screws up with its default settings) and tech support from the sys admins was phenomenal. Could not recommend more, for the pricing (which is lower than most hosts you'll see) that is an absolute bargain paired with nearly 24/7 tech support, you won't find anything better in this plane of existence.

Cheap, powerful servers with great staff Springracks is by far the best hosting platform I have used. I have been a customer now for over six months and have nothing but good things to say. I have not had an issue with server performance since I have been a customer. Support is extremely fast, competent, and friendly. I've seen the staff go above and beyond for other customers, including adding new game support. Servers are also priced very reasonably. Maintenance notifications can be a bit short notice but other than that, absolutely stellar service. 10/10

Springracks is definitely a better service than all most if not all other server-hosting platforms. This is a good service. I bought a server for SCP:SL from them, and it is amazing compared to what I was using before (I won't say anything else about my old provider because I'm not sure I want to give them any publicity). It's quite affordable, with slots and features like those not being limited by price, but only the power of your server, which is always quite high for the price. 10/10, would definitely recommend.

panel can be improved Its ok but I disagree with the other guy saying theres "zero downtime" because the panel was down once. When I used them before, the panel website was giving a 500 server error. I couldn’t access the console but my server was still up. I could still play on server but I didn’t have access to my console or files for a couple hours. They need to have multiple copies of their panel and not a single point of failure if it goes down. Their panel is really plain tho and it looks generic like what other free hosters have. I miss features from other paid panels like seeing a list of online players and making permissions.