Infinity Massage Chairs: A Lifesaver Named Heidi! Infinity Massage Chairs should consider themselves lucky to have Heidi on their customer service team! I recently dealt with a complex situation involving a return and a swap for a different massage chair, and Heidi turned a potential headache into a breeze. The heavy massage chair required White Glove pick up as well as delivery. it also required a third party to give me credit for the return. The thought of navigating this complicated return situation return left me feeling lost. But Heidi completely changed the game. She at once understood my concerns about the situation. Heidi wasn't satisfied with just processing a return; she actively sought to understand my needs and took it upon herself to make it happen. What truly impressed me was Heidi's willingness to go above and beyond the call of duty. She diligently reguarly followed up where things stood and kept me informed every step of the way. Thanks to Heidi's expertise and dedication, I had a very smooth return and swap process. She turned a potentially frustrating situation into a positive experience. If you're considering an Infinity Massage Chair, don't hesitate! And if you encounter any complications, ask for Heidi by name. She's a shining example of exceptional customer service and will ensure a smooth and satisfying experience.

We have had several issues with our… We have had several issues with our massage chair. Recently we reached out and no one has returned our phone call. The chair has stopped during the manual mode when running. This has happened many times over in the past month/weeks. Foot rest is now stuck in the partially up position and something is continuing to run when machine is turned off. We had to unplug it from the wall. Feeling very frustrated with the chair and customer service.

Read before buying an INFINITY MASSAGE… Read before buying an INFINITY MASSAGE CHAIR!!! Cost $7,000 and started falling apart after year two!! ALL the seams, edges, and most of the cheap leather they use become discolored and wear away. Worst buy ever, the rollers started malfunctioning after year 3. I’ve owned this chair for only five years and have complained to INFINITY massage chair company a few times, at first they sent a replacement headrest “as a courtesy” and then said it’s no longer their problem that the leather wasn’t conditioned! They take zero responsibility, the worst company ever. I’ve asked for all high management and they are all crooks. Do not buy!!! Update 04-19-24: Below, INFINITY Chair Co. responds they apologize, but do NOTHING to resolve the issue. THIS IS "YOUR" DESTINY IF YOU BUY FROM THIS COMPANY. Class Action Lawsuit Proposal: "IF" you have experienced the same issue, contact me directly, and if we have enough complaints... perhaps let's talk class action suit to stop this crooked company from ripping another person off! I have the perfect lawyer for this. Text me direct at 858-361-6748

Massage Chair Repair My experience with the chair repair was great!!! During all phases, from expressing the need for repair through the technician performing the repair. I want to thank all of you who were in contact with me. Your professional and friendly manner, in my experience of the last few years, is unmatched anywhere!!!

Nate Smith was excellent in helping me… Nate Smith was excellent in helping me identify repairs for my Infinity massage chair. He went above and beyond to help identify and order the necessary parts to get my chair back on track! Thank you Nate.