MJ
GBInfinity Quality Customer Service From the moment Heidi picked up the phone, she was very welcoming, attentive and understanding. I didn’t feel rush or dismissed. She was very professional and accommodating. I explained my issue and she rectified it immediately with no hassle. I spoke to her on Monday, sent my address on Tuesday and I received my replacement on Friday, all in the same wk. I work in the field where I service my community everyday. I make sure my interactions are great & everlasting. So, I’m really big on customer service and Heidi’s was phenomenal. Which made my experience even more phenomenal. Heidi, has left the same great, everlasting impression on me. Thank you so much and I appreciate you!
Samuel Riega
GBNate Smith was excellent in helping me… Nate Smith was excellent in helping me identify repairs for my Infinity massage chair. He went above and beyond to help identify and order the necessary parts to get my chair back on track! Thank you Nate.
Bonnie Kotz
GBAll fixed All of a sudden the chair roller didn't work. We contacted Infinity and within a week we had a friendly and responsive technician at our house. Infiniti sent all the parts and the technician discovered it was a piece that fed the sensor. Now all is great. Kayla followed up immediately. We love our chair and happy it is fixed. Thank you Infinity
Tiffany Chen
GBGreat customer service Great customer service, we had a sensor error for our chair and they were able to get it fixed within the same week.
Mimi
GBI have nothing but positive things to… I have nothing but positive things to say about my experience with getting help for servicing my massage chair. This massage chair was bought as a surprise for me and when I got it, it was stuck on body scan mode and doing nothing else. So before I make the situation worse I decided to call the customer service number and from then on I was taken care of with lots of professionalism and attention. Although, they couldn't find my profile and had trouble pulling up my information, Isaiah and Kayla were able to help me get what I needed to get this chair to work. They didn't hesitate sending me the parts and sending a technician out to me within 48 hours from me receiving them. I hope to continue enjoying my chair for a long time to come.