Michael Speidel
GBMassage Chair Repair My experience with the chair repair was great!!! During all phases, from expressing the need for repair through the technician performing the repair. I want to thank all of you who were in contact with me. Your professional and friendly manner, in my experience of the last few years, is unmatched anywhere!!!
Greg
GBAn amazing massage chair An amazing massage chair. Absolutely love all the features and intuitive operation of all the different massage functions. White glove delivery was excellent. This massage chair will please even the most experienced massage therapist with its 4D human like massage operations, Experience the awesome health benefits of this amazing Infinity Genesis Max chair every day in your home soon, you won’t be disappointed and you will feel great.
Michael Maschmeier
GBAsk about WHO is assembling your chair!! Once the actual Infinity repairman got to my house, his knowledge and help was great. When you buy a chair from a furniture store, or anyone other than Infinity directly, know that most of the workers that deliver and assemble these chairs do not really know how to do it correctly. When they don’t assemble it correctly or break something while assembling it (that’s what happened here) then you have to go through the process of making the claim. Then wait for the parts, then get on the repair schedule etc. I was lucky because it was a severed wire for a speaker, so the massages still worked.
Mark
GBProfessional and timely repair performed We just purchased the Infinity Imperial with Syner-D massage chair. The chair functions great. However, when starting a programmed massage, the chair would roll forward and there was an unusual "clicking" sound. We called Infinity and over the phone assessed what they thought might be the problem. The sent by FedEx a replacement part for the chair. The part arrived in 2 business days and from there a technician was scheduled to install the part and fix the issue. All of this was within 5 days. The tech at first couldn't find the source of the "clicking" sound. He replaced the part that was sent (even though that wasn't the problem). He spent 3 hours diligently searching for the problem. Finally, after taking most of the chair apart, he found a loose washer that had fallen into the track where the wheels slide. It was a very small washer, but that was the cause of the clicking sounds as the wheels moved back and forth. Overall Jason S. did an outstanding job.
Kim Gagne
GBHeidi - Awesome Service Heidi Connors provided extraordinary customer service. She was professional, friendly, efficient, caring, and she went out of her way to ensure our satisfaction. We had complete confidence in Heidi to follow through and follow up on our order. You are truly fortunate to have her on your team. We work in customer service, and she is the kind of person you DEFINITELY want on your team! A++!!!