Massage Chair Repair My experience with the chair repair was great!!! During all phases, from expressing the need for repair through the technician performing the repair. I want to thank all of you who were in contact with me. Your professional and friendly manner, in my experience of the last few years, is unmatched anywhere!!!

All fixed All of a sudden the chair roller didn't work. We contacted Infinity and within a week we had a friendly and responsive technician at our house. Infiniti sent all the parts and the technician discovered it was a piece that fed the sensor. Now all is great. Kayla followed up immediately. We love our chair and happy it is fixed. Thank you Infinity

I had an issue with my chair,(Genesis… I had an issue with my chair,(Genesis Max) I called the infinity tech support line and troubleshot the issue over the phone, We diagnosed the problem. Their support team organized a tech to come out and install the part. The technician Jason was very professional and courteous and made sure the chair was working. It took a couple of trips because we needed another part, but its working perfectly again. Their tech support has my confidence. This is a great chair!!

Infinity Massage Chairs: A Lifesaver Named Heidi! Infinity Massage Chairs should consider themselves lucky to have Heidi on their customer service team! I recently dealt with a complex situation involving a return and a swap for a different massage chair, and Heidi turned a potential headache into a breeze. The heavy massage chair required White Glove pick up as well as delivery. it also required a third party to give me credit for the return. The thought of navigating this complicated return situation return left me feeling lost. But Heidi completely changed the game. She at once understood my concerns about the situation. Heidi wasn't satisfied with just processing a return; she actively sought to understand my needs and took it upon herself to make it happen. What truly impressed me was Heidi's willingness to go above and beyond the call of duty. She diligently reguarly followed up where things stood and kept me informed every step of the way. Thanks to Heidi's expertise and dedication, I had a very smooth return and swap process. She turned a potentially frustrating situation into a positive experience. If you're considering an Infinity Massage Chair, don't hesitate! And if you encounter any complications, ask for Heidi by name. She's a shining example of exceptional customer service and will ensure a smooth and satisfying experience.

You won’t regret your purchase! When my husband and I decided to get a massage chair we knew we wanted to try many brands. We were lucky enough to find that Costco had a roadshow for Infinity chairs and tried the Imperial Syner-D and we loved it. We liked some of the other brands as well, but for me the roller programming on the Infinity chairs were just better. My husband had broken his back and neck few years back and has pain and some postural changes since then. This chair has helped him so much with pain as well as working out a large knot he has had for years. We use our chair everyday and wish we would have bought one years ago. From our sales person Kevin, to quick delivery, the service has been outstanding!