Erin Powell
GBThe tech support employees have been… The tech support employees have been absolutely wonderful, kind, patient and helpful. Truly have made ordering and looking up supplies so much easier!
Kim Gagne
GBHeidi - Awesome Service Heidi Connors provided extraordinary customer service. She was professional, friendly, efficient, caring, and she went out of her way to ensure our satisfaction. We had complete confidence in Heidi to follow through and follow up on our order. You are truly fortunate to have her on your team. We work in customer service, and she is the kind of person you DEFINITELY want on your team! A++!!!
Mark
GBProfessional and timely repair performed We just purchased the Infinity Imperial with Syner-D massage chair. The chair functions great. However, when starting a programmed massage, the chair would roll forward and there was an unusual "clicking" sound. We called Infinity and over the phone assessed what they thought might be the problem. The sent by FedEx a replacement part for the chair. The part arrived in 2 business days and from there a technician was scheduled to install the part and fix the issue. All of this was within 5 days. The tech at first couldn't find the source of the "clicking" sound. He replaced the part that was sent (even though that wasn't the problem). He spent 3 hours diligently searching for the problem. Finally, after taking most of the chair apart, he found a loose washer that had fallen into the track where the wheels slide. It was a very small washer, but that was the cause of the clicking sounds as the wheels moved back and forth. Overall Jason S. did an outstanding job.
Greg
GBWe have had several issues with our… We have had several issues with our massage chair. Recently we reached out and no one has returned our phone call. The chair has stopped during the manual mode when running. This has happened many times over in the past month/weeks. Foot rest is now stuck in the partially up position and something is continuing to run when machine is turned off. We had to unplug it from the wall. Feeling very frustrated with the chair and customer service.
Dan Fredrichsen
GBI had an issue with my chair,(Genesis… I had an issue with my chair,(Genesis Max) I called the infinity tech support line and troubleshot the issue over the phone, We diagnosed the problem. Their support team organized a tech to come out and install the part. The technician Jason was very professional and courteous and made sure the chair was working. It took a couple of trips because we needed another part, but its working perfectly again. Their tech support has my confidence. This is a great chair!!