Far Exceeding Expectations… The Infinity team far exceeded our expectations. The white glove delivery service team were phenomenal as well. We had issues with the original chair and the company backed the warranty with a quick phone call and purchase verification. We know there are always issues, but extremely grateful when the manufacturer doesn’t hesitate to resolve the issue. We will be Infinity Massage chair people forever. This was the second chair we purchased from them and certainly got full milage out of the original. Incredible value and superb quality. Thank you for your follow up and really appreciate you and your company.

Read before buying an INFINITY MASSAGE… Read before buying an INFINITY MASSAGE CHAIR!!! Cost $7,000 and started falling apart after year two!! ALL the seams, edges, and most of the cheap leather they use become discolored and wear away. Worst buy ever, the rollers started malfunctioning after year 3. I’ve owned this chair for only five years and have complained to INFINITY massage chair company a few times, at first they sent a replacement headrest “as a courtesy” and then said it’s no longer their problem that the leather wasn’t conditioned! They take zero responsibility, the worst company ever. I’ve asked for all high management and they are all crooks. Do not buy!!! Update 04-19-24: Below, INFINITY Chair Co. responds they apologize, but do NOTHING to resolve the issue. THIS IS "YOUR" DESTINY IF YOU BUY FROM THIS COMPANY. Class Action Lawsuit Proposal: "IF" you have experienced the same issue, contact me directly, and if we have enough complaints... perhaps let's talk class action suit to stop this crooked company from ripping another person off! I have the perfect lawyer for this. Text me direct at 858-361-6748

Professional and timely repair performed We just purchased the Infinity Imperial with Syner-D massage chair. The chair functions great. However, when starting a programmed massage, the chair would roll forward and there was an unusual "clicking" sound. We called Infinity and over the phone assessed what they thought might be the problem. The sent by FedEx a replacement part for the chair. The part arrived in 2 business days and from there a technician was scheduled to install the part and fix the issue. All of this was within 5 days. The tech at first couldn't find the source of the "clicking" sound. He replaced the part that was sent (even though that wasn't the problem). He spent 3 hours diligently searching for the problem. Finally, after taking most of the chair apart, he found a loose washer that had fallen into the track where the wheels slide. It was a very small washer, but that was the cause of the clicking sounds as the wheels moved back and forth. Overall Jason S. did an outstanding job.

Infinity Quality Customer Service From the moment Heidi picked up the phone, she was very welcoming, attentive and understanding. I didn’t feel rush or dismissed. She was very professional and accommodating. I explained my issue and she rectified it immediately with no hassle. I spoke to her on Monday, sent my address on Tuesday and I received my replacement on Friday, all in the same wk. I work in the field where I service my community everyday. I make sure my interactions are great & everlasting. So, I’m really big on customer service and Heidi’s was phenomenal. Which made my experience even more phenomenal. Heidi, has left the same great, everlasting impression on me. Thank you so much and I appreciate you!

Massage Chair Repair My experience with the chair repair was great!!! During all phases, from expressing the need for repair through the technician performing the repair. I want to thank all of you who were in contact with me. Your professional and friendly manner, in my experience of the last few years, is unmatched anywhere!!!