Michael Maschmeier
GBAsk about WHO is assembling your chair!! Once the actual Infinity repairman got to my house, his knowledge and help was great. When you buy a chair from a furniture store, or anyone other than Infinity directly, know that most of the workers that deliver and assemble these chairs do not really know how to do it correctly. When they don’t assemble it correctly or break something while assembling it (that’s what happened here) then you have to go through the process of making the claim. Then wait for the parts, then get on the repair schedule etc. I was lucky because it was a severed wire for a speaker, so the massages still worked.
Mimi
GBI have nothing but positive things to… I have nothing but positive things to say about my experience with getting help for servicing my massage chair. This massage chair was bought as a surprise for me and when I got it, it was stuck on body scan mode and doing nothing else. So before I make the situation worse I decided to call the customer service number and from then on I was taken care of with lots of professionalism and attention. Although, they couldn't find my profile and had trouble pulling up my information, Isaiah and Kayla were able to help me get what I needed to get this chair to work. They didn't hesitate sending me the parts and sending a technician out to me within 48 hours from me receiving them. I hope to continue enjoying my chair for a long time to come.
Kim Gagne
GBHeidi - Awesome Service Heidi Connors provided extraordinary customer service. She was professional, friendly, efficient, caring, and she went out of her way to ensure our satisfaction. We had complete confidence in Heidi to follow through and follow up on our order. You are truly fortunate to have her on your team. We work in customer service, and she is the kind of person you DEFINITELY want on your team! A++!!!
Greg
GBAn amazing massage chair An amazing massage chair. Absolutely love all the features and intuitive operation of all the different massage functions. White glove delivery was excellent. This massage chair will please even the most experienced massage therapist with its 4D human like massage operations, Experience the awesome health benefits of this amazing Infinity Genesis Max chair every day in your home soon, you won’t be disappointed and you will feel great.
Michelle Reid
GBYou won’t regret your purchase! When my husband and I decided to get a massage chair we knew we wanted to try many brands. We were lucky enough to find that Costco had a roadshow for Infinity chairs and tried the Imperial Syner-D and we loved it. We liked some of the other brands as well, but for me the roller programming on the Infinity chairs were just better. My husband had broken his back and neck few years back and has pain and some postural changes since then. This chair has helped him so much with pain as well as working out a large knot he has had for years. We use our chair everyday and wish we would have bought one years ago. From our sales person Kevin, to quick delivery, the service has been outstanding!