Dan Fredrichsen
GBI had an issue with my chair,(Genesis… I had an issue with my chair,(Genesis Max) I called the infinity tech support line and troubleshot the issue over the phone, We diagnosed the problem. Their support team organized a tech to come out and install the part. The technician Jason was very professional and courteous and made sure the chair was working. It took a couple of trips because we needed another part, but its working perfectly again. Their tech support has my confidence. This is a great chair!!
Samuel Riega
GBNate Smith was excellent in helping me… Nate Smith was excellent in helping me identify repairs for my Infinity massage chair. He went above and beyond to help identify and order the necessary parts to get my chair back on track! Thank you Nate.
Jessica Weiss
GBThe customer service was extremely impressive The customer service was impressive as I had an issue with billing which didn’t even concern them as I purchased this chair from one of their vendors who sells their products but they set up a call for the following week and just wanted to touch base and ensure everything was taken care of correctly regarding the billing. They called as they said they would a week later and was pleased to hear everything was corrected regarding billing issues. The chair is amazing and I should have purchased one of these years ago!
Kim Gagne
GBHeidi - Awesome Service Heidi Connors provided extraordinary customer service. She was professional, friendly, efficient, caring, and she went out of her way to ensure our satisfaction. We had complete confidence in Heidi to follow through and follow up on our order. You are truly fortunate to have her on your team. We work in customer service, and she is the kind of person you DEFINITELY want on your team! A++!!!
John Givens
GBFar Exceeding Expectations… The Infinity team far exceeded our expectations. The white glove delivery service team were phenomenal as well. We had issues with the original chair and the company backed the warranty with a quick phone call and purchase verification. We know there are always issues, but extremely grateful when the manufacturer doesn’t hesitate to resolve the issue. We will be Infinity Massage chair people forever. This was the second chair we purchased from them and certainly got full milage out of the original. Incredible value and superb quality. Thank you for your follow up and really appreciate you and your company.