Tiffany Chen
GBGreat customer service Great customer service, we had a sensor error for our chair and they were able to get it fixed within the same week.
Patrick Custy
GBI love my Infinity Imperial Syner-D… I love my Infinity Imperial Syner-D Massage Chair. The Service has been great with the issue I experienced. It was quickly resolved and I am very happy with the follow up Customer Service. My only wish to make this experience better would be to have a way to update the Auto Programmed Cycles. I am sure each person has their favorite however it would be nice to be able to add some new ones in the future.
Michael Speidel
GBMassage Chair Repair My experience with the chair repair was great!!! During all phases, from expressing the need for repair through the technician performing the repair. I want to thank all of you who were in contact with me. Your professional and friendly manner, in my experience of the last few years, is unmatched anywhere!!!
Dan Fredrichsen
GBI had an issue with my chair,(Genesis… I had an issue with my chair,(Genesis Max) I called the infinity tech support line and troubleshot the issue over the phone, We diagnosed the problem. Their support team organized a tech to come out and install the part. The technician Jason was very professional and courteous and made sure the chair was working. It took a couple of trips because we needed another part, but its working perfectly again. Their tech support has my confidence. This is a great chair!!
Erin Powell
GBThe tech support employees have been… The tech support employees have been absolutely wonderful, kind, patient and helpful. Truly have made ordering and looking up supplies so much easier!