Dan Fredrichsen
GBI had an issue with my chair,(Genesis… I had an issue with my chair,(Genesis Max) I called the infinity tech support line and troubleshot the issue over the phone, We diagnosed the problem. Their support team organized a tech to come out and install the part. The technician Jason was very professional and courteous and made sure the chair was working. It took a couple of trips because we needed another part, but its working perfectly again. Their tech support has my confidence. This is a great chair!!
Michelle Reid
GBYou won’t regret your purchase! When my husband and I decided to get a massage chair we knew we wanted to try many brands. We were lucky enough to find that Costco had a roadshow for Infinity chairs and tried the Imperial Syner-D and we loved it. We liked some of the other brands as well, but for me the roller programming on the Infinity chairs were just better. My husband had broken his back and neck few years back and has pain and some postural changes since then. This chair has helped him so much with pain as well as working out a large knot he has had for years. We use our chair everyday and wish we would have bought one years ago. From our sales person Kevin, to quick delivery, the service has been outstanding!
Samuel Riega
GBNate Smith was excellent in helping me… Nate Smith was excellent in helping me identify repairs for my Infinity massage chair. He went above and beyond to help identify and order the necessary parts to get my chair back on track! Thank you Nate.
Michael Maschmeier
GBAsk about WHO is assembling your chair!! Once the actual Infinity repairman got to my house, his knowledge and help was great. When you buy a chair from a furniture store, or anyone other than Infinity directly, know that most of the workers that deliver and assemble these chairs do not really know how to do it correctly. When they don’t assemble it correctly or break something while assembling it (that’s what happened here) then you have to go through the process of making the claim. Then wait for the parts, then get on the repair schedule etc. I was lucky because it was a severed wire for a speaker, so the massages still worked.
Jessica Weiss
GBThe customer service was extremely impressive The customer service was impressive as I had an issue with billing which didn’t even concern them as I purchased this chair from one of their vendors who sells their products but they set up a call for the following week and just wanted to touch base and ensure everything was taken care of correctly regarding the billing. They called as they said they would a week later and was pleased to hear everything was corrected regarding billing issues. The chair is amazing and I should have purchased one of these years ago!