Bonnie Kotz
GBAll fixed All of a sudden the chair roller didn't work. We contacted Infinity and within a week we had a friendly and responsive technician at our house. Infiniti sent all the parts and the technician discovered it was a piece that fed the sensor. Now all is great. Kayla followed up immediately. We love our chair and happy it is fixed. Thank you Infinity
Michael Maschmeier
GBAsk about WHO is assembling your chair!! Once the actual Infinity repairman got to my house, his knowledge and help was great. When you buy a chair from a furniture store, or anyone other than Infinity directly, know that most of the workers that deliver and assemble these chairs do not really know how to do it correctly. When they don’t assemble it correctly or break something while assembling it (that’s what happened here) then you have to go through the process of making the claim. Then wait for the parts, then get on the repair schedule etc. I was lucky because it was a severed wire for a speaker, so the massages still worked.
Greg
GBAn amazing massage chair An amazing massage chair. Absolutely love all the features and intuitive operation of all the different massage functions. White glove delivery was excellent. This massage chair will please even the most experienced massage therapist with its 4D human like massage operations, Experience the awesome health benefits of this amazing Infinity Genesis Max chair every day in your home soon, you won’t be disappointed and you will feel great.
Tiffany Chen
GBGreat customer service Great customer service, we had a sensor error for our chair and they were able to get it fixed within the same week.
Mimi
GBI have nothing but positive things to… I have nothing but positive things to say about my experience with getting help for servicing my massage chair. This massage chair was bought as a surprise for me and when I got it, it was stuck on body scan mode and doing nothing else. So before I make the situation worse I decided to call the customer service number and from then on I was taken care of with lots of professionalism and attention. Although, they couldn't find my profile and had trouble pulling up my information, Isaiah and Kayla were able to help me get what I needed to get this chair to work. They didn't hesitate sending me the parts and sending a technician out to me within 48 hours from me receiving them. I hope to continue enjoying my chair for a long time to come.