I love my Infinity Imperial Syner-D… I love my Infinity Imperial Syner-D Massage Chair. The Service has been great with the issue I experienced. It was quickly resolved and I am very happy with the follow up Customer Service. My only wish to make this experience better would be to have a way to update the Auto Programmed Cycles. I am sure each person has their favorite however it would be nice to be able to add some new ones in the future.

I have nothing but positive things to… I have nothing but positive things to say about my experience with getting help for servicing my massage chair. This massage chair was bought as a surprise for me and when I got it, it was stuck on body scan mode and doing nothing else. So before I make the situation worse I decided to call the customer service number and from then on I was taken care of with lots of professionalism and attention. Although, they couldn't find my profile and had trouble pulling up my information, Isaiah and Kayla were able to help me get what I needed to get this chair to work. They didn't hesitate sending me the parts and sending a technician out to me within 48 hours from me receiving them. I hope to continue enjoying my chair for a long time to come.

You won’t regret your purchase! When my husband and I decided to get a massage chair we knew we wanted to try many brands. We were lucky enough to find that Costco had a roadshow for Infinity chairs and tried the Imperial Syner-D and we loved it. We liked some of the other brands as well, but for me the roller programming on the Infinity chairs were just better. My husband had broken his back and neck few years back and has pain and some postural changes since then. This chair has helped him so much with pain as well as working out a large knot he has had for years. We use our chair everyday and wish we would have bought one years ago. From our sales person Kevin, to quick delivery, the service has been outstanding!

We have had several issues with our… We have had several issues with our massage chair. Recently we reached out and no one has returned our phone call. The chair has stopped during the manual mode when running. This has happened many times over in the past month/weeks. Foot rest is now stuck in the partially up position and something is continuing to run when machine is turned off. We had to unplug it from the wall. Feeling very frustrated with the chair and customer service.

Infinity Quality Customer Service From the moment Heidi picked up the phone, she was very welcoming, attentive and understanding. I didn’t feel rush or dismissed. She was very professional and accommodating. I explained my issue and she rectified it immediately with no hassle. I spoke to her on Monday, sent my address on Tuesday and I received my replacement on Friday, all in the same wk. I work in the field where I service my community everyday. I make sure my interactions are great & everlasting. So, I’m really big on customer service and Heidi’s was phenomenal. Which made my experience even more phenomenal. Heidi, has left the same great, everlasting impression on me. Thank you so much and I appreciate you!