Bonnie Kotz
GBAll fixed All of a sudden the chair roller didn't work. We contacted Infinity and within a week we had a friendly and responsive technician at our house. Infiniti sent all the parts and the technician discovered it was a piece that fed the sensor. Now all is great. Kayla followed up immediately. We love our chair and happy it is fixed. Thank you Infinity
Greg
GBWe have had several issues with our… We have had several issues with our massage chair. Recently we reached out and no one has returned our phone call. The chair has stopped during the manual mode when running. This has happened many times over in the past month/weeks. Foot rest is now stuck in the partially up position and something is continuing to run when machine is turned off. We had to unplug it from the wall. Feeling very frustrated with the chair and customer service.
Kim Gagne
GBHeidi - Awesome Service Heidi Connors provided extraordinary customer service. She was professional, friendly, efficient, caring, and she went out of her way to ensure our satisfaction. We had complete confidence in Heidi to follow through and follow up on our order. You are truly fortunate to have her on your team. We work in customer service, and she is the kind of person you DEFINITELY want on your team! A++!!!
MJ
GBInfinity Quality Customer Service From the moment Heidi picked up the phone, she was very welcoming, attentive and understanding. I didn’t feel rush or dismissed. She was very professional and accommodating. I explained my issue and she rectified it immediately with no hassle. I spoke to her on Monday, sent my address on Tuesday and I received my replacement on Friday, all in the same wk. I work in the field where I service my community everyday. I make sure my interactions are great & everlasting. So, I’m really big on customer service and Heidi’s was phenomenal. Which made my experience even more phenomenal. Heidi, has left the same great, everlasting impression on me. Thank you so much and I appreciate you!
Dan Fredrichsen
GBI had an issue with my chair,(Genesis… I had an issue with my chair,(Genesis Max) I called the infinity tech support line and troubleshot the issue over the phone, We diagnosed the problem. Their support team organized a tech to come out and install the part. The technician Jason was very professional and courteous and made sure the chair was working. It took a couple of trips because we needed another part, but its working perfectly again. Their tech support has my confidence. This is a great chair!!