Kim Gagne
GBHeidi - Awesome Service Heidi Connors provided extraordinary customer service. She was professional, friendly, efficient, caring, and she went out of her way to ensure our satisfaction. We had complete confidence in Heidi to follow through and follow up on our order. You are truly fortunate to have her on your team. We work in customer service, and she is the kind of person you DEFINITELY want on your team! A++!!!
Greg
GBAn amazing massage chair An amazing massage chair. Absolutely love all the features and intuitive operation of all the different massage functions. White glove delivery was excellent. This massage chair will please even the most experienced massage therapist with its 4D human like massage operations, Experience the awesome health benefits of this amazing Infinity Genesis Max chair every day in your home soon, you won’t be disappointed and you will feel great.
John Givens
GBFar Exceeding Expectations… The Infinity team far exceeded our expectations. The white glove delivery service team were phenomenal as well. We had issues with the original chair and the company backed the warranty with a quick phone call and purchase verification. We know there are always issues, but extremely grateful when the manufacturer doesn’t hesitate to resolve the issue. We will be Infinity Massage chair people forever. This was the second chair we purchased from them and certainly got full milage out of the original. Incredible value and superb quality. Thank you for your follow up and really appreciate you and your company.
Tiffany Chen
GBGreat customer service Great customer service, we had a sensor error for our chair and they were able to get it fixed within the same week.
Michael Maschmeier
GBAsk about WHO is assembling your chair!! Once the actual Infinity repairman got to my house, his knowledge and help was great. When you buy a chair from a furniture store, or anyone other than Infinity directly, know that most of the workers that deliver and assemble these chairs do not really know how to do it correctly. When they don’t assemble it correctly or break something while assembling it (that’s what happened here) then you have to go through the process of making the claim. Then wait for the parts, then get on the repair schedule etc. I was lucky because it was a severed wire for a speaker, so the massages still worked.