Bonnie Kotz
GBAll fixed All of a sudden the chair roller didn't work. We contacted Infinity and within a week we had a friendly and responsive technician at our house. Infiniti sent all the parts and the technician discovered it was a piece that fed the sensor. Now all is great. Kayla followed up immediately. We love our chair and happy it is fixed. Thank you Infinity
Dan Fredrichsen
GBI had an issue with my chair,(Genesis… I had an issue with my chair,(Genesis Max) I called the infinity tech support line and troubleshot the issue over the phone, We diagnosed the problem. Their support team organized a tech to come out and install the part. The technician Jason was very professional and courteous and made sure the chair was working. It took a couple of trips because we needed another part, but its working perfectly again. Their tech support has my confidence. This is a great chair!!
John Givens
GBFar Exceeding Expectations… The Infinity team far exceeded our expectations. The white glove delivery service team were phenomenal as well. We had issues with the original chair and the company backed the warranty with a quick phone call and purchase verification. We know there are always issues, but extremely grateful when the manufacturer doesn’t hesitate to resolve the issue. We will be Infinity Massage chair people forever. This was the second chair we purchased from them and certainly got full milage out of the original. Incredible value and superb quality. Thank you for your follow up and really appreciate you and your company.
Samuel Riega
GBNate Smith was excellent in helping me… Nate Smith was excellent in helping me identify repairs for my Infinity massage chair. He went above and beyond to help identify and order the necessary parts to get my chair back on track! Thank you Nate.
Tiffany Chen
GBGreat customer service Great customer service, we had a sensor error for our chair and they were able to get it fixed within the same week.