We have had several issues with our… We have had several issues with our massage chair. Recently we reached out and no one has returned our phone call. The chair has stopped during the manual mode when running. This has happened many times over in the past month/weeks. Foot rest is now stuck in the partially up position and something is continuing to run when machine is turned off. We had to unplug it from the wall. Feeling very frustrated with the chair and customer service.

An amazing massage chair An amazing massage chair. Absolutely love all the features and intuitive operation of all the different massage functions. White glove delivery was excellent. This massage chair will please even the most experienced massage therapist with its 4D human like massage operations, Experience the awesome health benefits of this amazing Infinity Genesis Max chair every day in your home soon, you won’t be disappointed and you will feel great.

You won’t regret your purchase! When my husband and I decided to get a massage chair we knew we wanted to try many brands. We were lucky enough to find that Costco had a roadshow for Infinity chairs and tried the Imperial Syner-D and we loved it. We liked some of the other brands as well, but for me the roller programming on the Infinity chairs were just better. My husband had broken his back and neck few years back and has pain and some postural changes since then. This chair has helped him so much with pain as well as working out a large knot he has had for years. We use our chair everyday and wish we would have bought one years ago. From our sales person Kevin, to quick delivery, the service has been outstanding!

Infinity Massage Chairs: A Lifesaver Named Heidi! Infinity Massage Chairs should consider themselves lucky to have Heidi on their customer service team! I recently dealt with a complex situation involving a return and a swap for a different massage chair, and Heidi turned a potential headache into a breeze. The heavy massage chair required White Glove pick up as well as delivery. it also required a third party to give me credit for the return. The thought of navigating this complicated return situation return left me feeling lost. But Heidi completely changed the game. She at once understood my concerns about the situation. Heidi wasn't satisfied with just processing a return; she actively sought to understand my needs and took it upon herself to make it happen. What truly impressed me was Heidi's willingness to go above and beyond the call of duty. She diligently reguarly followed up where things stood and kept me informed every step of the way. Thanks to Heidi's expertise and dedication, I had a very smooth return and swap process. She turned a potentially frustrating situation into a positive experience. If you're considering an Infinity Massage Chair, don't hesitate! And if you encounter any complications, ask for Heidi by name. She's a shining example of exceptional customer service and will ensure a smooth and satisfying experience.

The customer service was extremely impressive The customer service was impressive as I had an issue with billing which didn’t even concern them as I purchased this chair from one of their vendors who sells their products but they set up a call for the following week and just wanted to touch base and ensure everything was taken care of correctly regarding the billing. They called as they said they would a week later and was pleased to hear everything was corrected regarding billing issues. The chair is amazing and I should have purchased one of these years ago!