Michelle Reid
GBYou won’t regret your purchase! When my husband and I decided to get a massage chair we knew we wanted to try many brands. We were lucky enough to find that Costco had a roadshow for Infinity chairs and tried the Imperial Syner-D and we loved it. We liked some of the other brands as well, but for me the roller programming on the Infinity chairs were just better. My husband had broken his back and neck few years back and has pain and some postural changes since then. This chair has helped him so much with pain as well as working out a large knot he has had for years. We use our chair everyday and wish we would have bought one years ago. From our sales person Kevin, to quick delivery, the service has been outstanding!
Michael Speidel
GBMassage Chair Repair My experience with the chair repair was great!!! During all phases, from expressing the need for repair through the technician performing the repair. I want to thank all of you who were in contact with me. Your professional and friendly manner, in my experience of the last few years, is unmatched anywhere!!!
Mark
GBProfessional and timely repair performed We just purchased the Infinity Imperial with Syner-D massage chair. The chair functions great. However, when starting a programmed massage, the chair would roll forward and there was an unusual "clicking" sound. We called Infinity and over the phone assessed what they thought might be the problem. The sent by FedEx a replacement part for the chair. The part arrived in 2 business days and from there a technician was scheduled to install the part and fix the issue. All of this was within 5 days. The tech at first couldn't find the source of the "clicking" sound. He replaced the part that was sent (even though that wasn't the problem). He spent 3 hours diligently searching for the problem. Finally, after taking most of the chair apart, he found a loose washer that had fallen into the track where the wheels slide. It was a very small washer, but that was the cause of the clicking sounds as the wheels moved back and forth. Overall Jason S. did an outstanding job.
Kim Gagne
GBHeidi - Awesome Service Heidi Connors provided extraordinary customer service. She was professional, friendly, efficient, caring, and she went out of her way to ensure our satisfaction. We had complete confidence in Heidi to follow through and follow up on our order. You are truly fortunate to have her on your team. We work in customer service, and she is the kind of person you DEFINITELY want on your team! A++!!!
Greg
GBWe have had several issues with our… We have had several issues with our massage chair. Recently we reached out and no one has returned our phone call. The chair has stopped during the manual mode when running. This has happened many times over in the past month/weeks. Foot rest is now stuck in the partially up position and something is continuing to run when machine is turned off. We had to unplug it from the wall. Feeling very frustrated with the chair and customer service.