Greg
GBAn amazing massage chair An amazing massage chair. Absolutely love all the features and intuitive operation of all the different massage functions. White glove delivery was excellent. This massage chair will please even the most experienced massage therapist with its 4D human like massage operations, Experience the awesome health benefits of this amazing Infinity Genesis Max chair every day in your home soon, you won’t be disappointed and you will feel great.
Mimi
GBI have nothing but positive things to… I have nothing but positive things to say about my experience with getting help for servicing my massage chair. This massage chair was bought as a surprise for me and when I got it, it was stuck on body scan mode and doing nothing else. So before I make the situation worse I decided to call the customer service number and from then on I was taken care of with lots of professionalism and attention. Although, they couldn't find my profile and had trouble pulling up my information, Isaiah and Kayla were able to help me get what I needed to get this chair to work. They didn't hesitate sending me the parts and sending a technician out to me within 48 hours from me receiving them. I hope to continue enjoying my chair for a long time to come.
Mark
GBProfessional and timely repair performed We just purchased the Infinity Imperial with Syner-D massage chair. The chair functions great. However, when starting a programmed massage, the chair would roll forward and there was an unusual "clicking" sound. We called Infinity and over the phone assessed what they thought might be the problem. The sent by FedEx a replacement part for the chair. The part arrived in 2 business days and from there a technician was scheduled to install the part and fix the issue. All of this was within 5 days. The tech at first couldn't find the source of the "clicking" sound. He replaced the part that was sent (even though that wasn't the problem). He spent 3 hours diligently searching for the problem. Finally, after taking most of the chair apart, he found a loose washer that had fallen into the track where the wheels slide. It was a very small washer, but that was the cause of the clicking sounds as the wheels moved back and forth. Overall Jason S. did an outstanding job.
Michael Speidel
GBMassage Chair Repair My experience with the chair repair was great!!! During all phases, from expressing the need for repair through the technician performing the repair. I want to thank all of you who were in contact with me. Your professional and friendly manner, in my experience of the last few years, is unmatched anywhere!!!
Tiffany Chen
GBGreat customer service Great customer service, we had a sensor error for our chair and they were able to get it fixed within the same week.