Read before buying an INFINITY MASSAGE… Read before buying an INFINITY MASSAGE CHAIR!!! Cost $7,000 and started falling apart after year two!! ALL the seams, edges, and most of the cheap leather they use become discolored and wear away. Worst buy ever, the rollers started malfunctioning after year 3. I’ve owned this chair for only five years and have complained to INFINITY massage chair company a few times, at first they sent a replacement headrest “as a courtesy” and then said it’s no longer their problem that the leather wasn’t conditioned! They take zero responsibility, the worst company ever. I’ve asked for all high management and they are all crooks. Do not buy!!! Update 04-19-24: Below, INFINITY Chair Co. responds they apologize, but do NOTHING to resolve the issue. THIS IS "YOUR" DESTINY IF YOU BUY FROM THIS COMPANY. Class Action Lawsuit Proposal: "IF" you have experienced the same issue, contact me directly, and if we have enough complaints... perhaps let's talk class action suit to stop this crooked company from ripping another person off! I have the perfect lawyer for this. Text me direct at 858-361-6748

The customer service was extremely impressive The customer service was impressive as I had an issue with billing which didn’t even concern them as I purchased this chair from one of their vendors who sells their products but they set up a call for the following week and just wanted to touch base and ensure everything was taken care of correctly regarding the billing. They called as they said they would a week later and was pleased to hear everything was corrected regarding billing issues. The chair is amazing and I should have purchased one of these years ago!

I had an issue with my chair,(Genesis… I had an issue with my chair,(Genesis Max) I called the infinity tech support line and troubleshot the issue over the phone, We diagnosed the problem. Their support team organized a tech to come out and install the part. The technician Jason was very professional and courteous and made sure the chair was working. It took a couple of trips because we needed another part, but its working perfectly again. Their tech support has my confidence. This is a great chair!!

Heidi - Awesome Service Heidi Connors provided extraordinary customer service. She was professional, friendly, efficient, caring, and she went out of her way to ensure our satisfaction. We had complete confidence in Heidi to follow through and follow up on our order. You are truly fortunate to have her on your team. We work in customer service, and she is the kind of person you DEFINITELY want on your team! A++!!!

Infinity Massage Chairs: A Lifesaver Named Heidi! Infinity Massage Chairs should consider themselves lucky to have Heidi on their customer service team! I recently dealt with a complex situation involving a return and a swap for a different massage chair, and Heidi turned a potential headache into a breeze. The heavy massage chair required White Glove pick up as well as delivery. it also required a third party to give me credit for the return. The thought of navigating this complicated return situation return left me feeling lost. But Heidi completely changed the game. She at once understood my concerns about the situation. Heidi wasn't satisfied with just processing a return; she actively sought to understand my needs and took it upon herself to make it happen. What truly impressed me was Heidi's willingness to go above and beyond the call of duty. She diligently reguarly followed up where things stood and kept me informed every step of the way. Thanks to Heidi's expertise and dedication, I had a very smooth return and swap process. She turned a potentially frustrating situation into a positive experience. If you're considering an Infinity Massage Chair, don't hesitate! And if you encounter any complications, ask for Heidi by name. She's a shining example of exceptional customer service and will ensure a smooth and satisfying experience.