great company, great service, great product! From the order to the delivery of the hot tub spa, the service and process was great!

Complete scam artists Complete scam artists. I paid extra to have a spa delivered via “Quick Ship Guarantee” 5-7 days. After almost two weeks, a delivery was scheduled by the shipping company (chosen by AquaRest, not myself). We took the day off and waited all day for delivery… the spa never came. AquaRest told us “too bad, not our fault” on two occasions, even thought they collected an extra $200 plus tax for faster delivery. Another week later and we still don’t have our spa, but they have our money. We told them we wanted a refund and they refused, saying we would owe 3% credit card fee (we did NOT pay using a credit card and confirmed that Affirm does NOT charge the merchant any fees) PLUS $150 to inspect the spa even though it was never delivered to us. They would even return the $200 for the faster delivery saying “they met their obligation.”

Give a rating before receiving the product? I do not understand why I keep getting multiple messages to ask me to review the sales experience when I have not even received my hot tub yet. I ordered online and I paid. That is how I can rate my service.

Ordering was quick and easy Ordering was quick and easy. Now just to wait the 6-8 weeks.

Very easy process on finding out… Very easy process on finding out information and purchasing the hot tub