The lady was amazing and so…Bravo! The lady was amazing and so professional. She went the distance to make my order complete and accurate and expedite the process. If only more service people could be like this! Thank you, and 5 stars to the lady who processed my order.

Great shopping experience Any questions I asked in the chat during my purchase decision making time were answered super fast.

Ordering was quick and easy Ordering was quick and easy. Now just to wait the 6-8 weeks.

Ordering and options were easy and… Ordering and options were easy and plentiful. The chat customer service person was quick and answered my concerns instantly. I'll know more once the delivery is completed.

Complete scam artists Complete scam artists. I paid extra to have a spa delivered via “Quick Ship Guarantee” 5-7 days. After almost two weeks, a delivery was scheduled by the shipping company (chosen by AquaRest, not myself). We took the day off and waited all day for delivery… the spa never came. AquaRest told us “too bad, not our fault” on two occasions, even thought they collected an extra $200 plus tax for faster delivery. Another week later and we still don’t have our spa, but they have our money. We told them we wanted a refund and they refused, saying we would owe 3% credit card fee (we did NOT pay using a credit card and confirmed that Affirm does NOT charge the merchant any fees) PLUS $150 to inspect the spa even though it was never delivered to us. They would even return the $200 for the faster delivery saying “they met their obligation.”