I was overdue on a filter in spite of… I was overdue on a filter in spite of my reminder emails. I finally ordered a twin pack with $20 savings promotion and got my tracking number 20 minutes later. TWENTY MINUTES! Thank you!!

Complete scam artists Complete scam artists. I paid extra to have a spa delivered via “Quick Ship Guarantee” 5-7 days. After almost two weeks, a delivery was scheduled by the shipping company (chosen by AquaRest, not myself). We took the day off and waited all day for delivery… the spa never came. AquaRest told us “too bad, not our fault” on two occasions, even thought they collected an extra $200 plus tax for faster delivery. Another week later and we still don’t have our spa, but they have our money. We told them we wanted a refund and they refused, saying we would owe 3% credit card fee (we did NOT pay using a credit card and confirmed that Affirm does NOT charge the merchant any fees) PLUS $150 to inspect the spa even though it was never delivered to us. They would even return the $200 for the faster delivery saying “they met their obligation.”

Hannah C was so helpful looking up my… Hannah C was so helpful looking up my past order - 4 years ago! She was able to direct me to purchasing the correct cover and filters. It was quick and reassuring I was getting the correct products.

Service associate was polit friendly… service associate was polit friendly and answered all of my questions.

The lady was amazing and so…Bravo! The lady was amazing and so professional. She went the distance to make my order complete and accurate and expedite the process. If only more service people could be like this! Thank you, and 5 stars to the lady who processed my order.