Abe Challah
CALiveAgent, A Game-Changer LiveAgent changed our entire support process. It centralized our entire support in one tool that handles all tickets for multiple customers, it allowed us to build a branded portal where our customers can log in, submit and track their issues. It allowed us to track the history of each ticket (all emails related to a ticket are tracked within the ticket). It's seriously a game-changer and an elegant solution.
mark
CABad Customer service We have been trying to get assistance for 3 weeks to set up call center. LiveAgent responds every 2-4 days but never fixes anything. They refuse to have chat or pickup a phone. So i guess we will cancel our service. The issue isnt complex. The problem is they wont respond by phone or chat so a simple issue takes weeks to resolve. AVOID THIS SCAM Company!! I have contacted sales many times and they just say "contact tech support" and 3 days later they respond with a partial answer to 1 question and then we have to wait several more days.........
Charlie
GBUntrustworthy I purchased their lifetime deal, for the future launch of my business. When I came to use the product they had cancelled my account. Lifetime clearly means something different to this company.
Adam Ketchum
GBLiveAgent is Amazing LiveAgent is Amazing! I just started using this software about 6 months ago and it has been the best software I've purchased in a long time. The UI is so well done and easy to setup and still allows you to customize the chat widget to your liking. I've been able to combine together live chat, social media, email support, and soon I'm implementing the call logging feature that integrates with twilio. All-in-all I am extremely happy with them and their support team is amazing!
Ross M
CAGreat product, with room for growth! Live Agent keeps everything you need to support your clients in one place. I definitely recommend it to any company with a support team. Some might not like the UI but I'm actually a fan of it (using the Dark/Default theme). My only complaint right now is the few times it's crashed/didn't load for us periodically over the last couple weeks.