LiveAgent is Amazing LiveAgent is Amazing! I just started using this software about 6 months ago and it has been the best software I've purchased in a long time. The UI is so well done and easy to setup and still allows you to customize the chat widget to your liking. I've been able to combine together live chat, social media, email support, and soon I'm implementing the call logging feature that integrates with twilio. All-in-all I am extremely happy with them and their support team is amazing!

Makes life easier LiveAgent allows you to receive all of your incoming messages in one place, from email, social media and website chat. You can reply to all messages in from one dashboard, without logging into each separate channel. You can also track support tickets and set up a knowledge base and helpdesk.

Untrustworthy I purchased their lifetime deal, for the future launch of my business. When I came to use the product they had cancelled my account. Lifetime clearly means something different to this company.

no it support after many years of use. the support service is terrible only good for ironic comments. my work daily routine the last months is just a nightmare spending hour just waiting to ladesk work properly. while all others website works very fast. the only help i got is to advice me change device or connection.

Live Agent has been amazing Live Agent has been amazing! Since our company started using it, it has saved so much time and hassle. An amazing benefit is leaving notes on emails that are only visible to the operators. This helps with keeping updates on emails that take longer to resolve. Tagging: We have created so many tags using key words, this has helped with reporting and creating appropriate autoresponders which saves us from answering the same question thousands of times. Lastly, I love how you can assign emails to specific people. So if an email is about a certain thing that only one member of staff can deal with, I would assign this email to them-amazing!