All-in-one solution to manage user support With my bootstrapped startup (Onemoreday.io) I needed a tool to manage user support, collect feedback and coordinate communications on a single channel. LiveAgent does all this. I much prefer it to all the free solutions I signed up for, but also to many of its competitors that I tried in the trial version. I have integrated all the contact points of my company into a single control center and I have drastically increased my response speed!

Live Agent has been amazing Live Agent has been amazing! Since our company started using it, it has saved so much time and hassle. An amazing benefit is leaving notes on emails that are only visible to the operators. This helps with keeping updates on emails that take longer to resolve. Tagging: We have created so many tags using key words, this has helped with reporting and creating appropriate autoresponders which saves us from answering the same question thousands of times. Lastly, I love how you can assign emails to specific people. So if an email is about a certain thing that only one member of staff can deal with, I would assign this email to them-amazing!

I've been using LiveAgent since I came… I've been using LiveAgent since I came across it in 2018. It has everything (and I mean everything) an online support desk needs. You can view one of its front end widgets on my company's site - ProofMEDIA. The back end includes a knowledge base, but you can even set up your own call centre complete with customer queuing. Setting up is easy - the usual javascript is inserted on your site (plus you also get control over the type of button you want etc.). We can respond to requests with just a click of a button and the entire history is there to view anytime too.

Scam Billing System I paid a full year online, and I had 4 agents under my account while paying. The payment page doesn't show a breakdown. After paying, I realize that I only need 2 agents, so I delete the rest of 2, and ask for a refund within a few hours through online chat. They said no refund, no exception. Such a scam company.

A great program for customer technical support We use the program in the company to service our clients. We design websites and there are quite a lot of questions and comments. LiveAgent helps us organize the work of technical support. We have fewer calls and reports in various communication channels - everything goes to one place. That's a great thing.