Great product, with room for growth! Live Agent keeps everything you need to support your clients in one place. I definitely recommend it to any company with a support team. Some might not like the UI but I'm actually a fan of it (using the Dark/Default theme). My only complaint right now is the few times it's crashed/didn't load for us periodically over the last couple weeks.

I've been using LiveAgent since I came… I've been using LiveAgent since I came across it in 2018. It has everything (and I mean everything) an online support desk needs. You can view one of its front end widgets on my company's site - ProofMEDIA. The back end includes a knowledge base, but you can even set up your own call centre complete with customer queuing. Setting up is easy - the usual javascript is inserted on your site (plus you also get control over the type of button you want etc.). We can respond to requests with just a click of a button and the entire history is there to view anytime too.

LiveAgent is Amazing LiveAgent is Amazing! I just started using this software about 6 months ago and it has been the best software I've purchased in a long time. The UI is so well done and easy to setup and still allows you to customize the chat widget to your liking. I've been able to combine together live chat, social media, email support, and soon I'm implementing the call logging feature that integrates with twilio. All-in-all I am extremely happy with them and their support team is amazing!

Liveagent is a really easy tool to use Liveagent is a really easy tool to use. We received a lot of positive feedback regarding the simple way of use from all our colleagues. They are impressed and feel very good about this Helpdesk. The communciation via the Helpdesk is very good and you have a great overview about your past conversations regarding this topic.

Customer Support is ignoring client requests We had a serious problem when Liveagent was sending multiple retires to non-existent email address. That happened in background and not seen by the users of the app. Such an activity is considered as spam by email providers, hence Google triggered an alert and suspended user account. We contacted Liveagent support to fix this issue, but didn't even get a reply, 3 days passed, but despite multiple reminders we still have no response from their Support. Irony is that this platform is designed for customer support, but it's own support does not seem to be customer oriented.