A great program for customer technical support We use the program in the company to service our clients. We design websites and there are quite a lot of questions and comments. LiveAgent helps us organize the work of technical support. We have fewer calls and reports in various communication channels - everything goes to one place. That's a great thing.

LiveAgent is Amazing LiveAgent is Amazing! I just started using this software about 6 months ago and it has been the best software I've purchased in a long time. The UI is so well done and easy to setup and still allows you to customize the chat widget to your liking. I've been able to combine together live chat, social media, email support, and soon I'm implementing the call logging feature that integrates with twilio. All-in-all I am extremely happy with them and their support team is amazing!

LiveAgent self not supporting with solutions and customer service at config issues Skipped from Freshdesk to Ladesk (LiveAgent) but at the config is not user friendly and logical in my opinion. Ladesk support only focus on defend this point of view instead of solve the problem. In the mail config I set up the mail accounts but it also uses my personal mail as tickets instead of the support mail account. From that point (a few weeks ago) my inbox is a mess and no option to deactivate this because it's the owner as user account and can't change this anyway. Had about 5 interactions with customer support whereby is not an 24 hours reply and no solution. That's against my expectations. Other functionality and config seems like to work good or better because of this issue I have not become much further in usage.

Started blocking our account suddenly… Started blocking our account suddenly. Reason given was you haven’t logged into your account for a few weeks. Most ridiculous thing I have ever heard of, really.

I've been using LiveAgent since I came… I've been using LiveAgent since I came across it in 2018. It has everything (and I mean everything) an online support desk needs. You can view one of its front end widgets on my company's site - ProofMEDIA. The back end includes a knowledge base, but you can even set up your own call centre complete with customer queuing. Setting up is easy - the usual javascript is inserted on your site (plus you also get control over the type of button you want etc.). We can respond to requests with just a click of a button and the entire history is there to view anytime too.