I have been using LiveAgent over the… I have been using LiveAgent over the past 2 years! They are just great! Often we experience some technical issues, and they always have an agent online and read to help us. In addition to that, they take into account our suggestions, provide us with great follow-ups, and even help us to understand the software better and better! We will definitely keep using them for the future, and, we will wait for the Whatsapp improvements! Cheers!

Scam Billing System I paid a full year online, and I had 4 agents under my account while paying. The payment page doesn't show a breakdown. After paying, I realize that I only need 2 agents, so I delete the rest of 2, and ask for a refund within a few hours through online chat. They said no refund, no exception. Such a scam company.

I've been using LiveAgent since I came… I've been using LiveAgent since I came across it in 2018. It has everything (and I mean everything) an online support desk needs. You can view one of its front end widgets on my company's site - ProofMEDIA. The back end includes a knowledge base, but you can even set up your own call centre complete with customer queuing. Setting up is easy - the usual javascript is inserted on your site (plus you also get control over the type of button you want etc.). We can respond to requests with just a click of a button and the entire history is there to view anytime too.

Live Agent has been amazing Live Agent has been amazing! Since our company started using it, it has saved so much time and hassle. An amazing benefit is leaving notes on emails that are only visible to the operators. This helps with keeping updates on emails that take longer to resolve. Tagging: We have created so many tags using key words, this has helped with reporting and creating appropriate autoresponders which saves us from answering the same question thousands of times. Lastly, I love how you can assign emails to specific people. So if an email is about a certain thing that only one member of staff can deal with, I would assign this email to them-amazing!

Liveagent solved my support problems, and helps me help customers every day Liveagent is intuitive., easy to set up and fits my needs perfectly. I particularly like the ability to create response templates which saves me tons of time. I used to sometimes miss communications, but LA has made my whole support system watertight. I have had no issues with it since starting using over two years ago.