Bad Customer service We have been trying to get assistance for 3 weeks to set up call center. LiveAgent responds every 2-4 days but never fixes anything. They refuse to have chat or pickup a phone. So i guess we will cancel our service. The issue isnt complex. The problem is they wont respond by phone or chat so a simple issue takes weeks to resolve. AVOID THIS SCAM Company!! I have contacted sales many times and they just say "contact tech support" and 3 days later they respond with a partial answer to 1 question and then we have to wait several more days.........

Scam Billing System I paid a full year online, and I had 4 agents under my account while paying. The payment page doesn't show a breakdown. After paying, I realize that I only need 2 agents, so I delete the rest of 2, and ask for a refund within a few hours through online chat. They said no refund, no exception. Such a scam company.

Liveagent is a really easy tool to use Liveagent is a really easy tool to use. We received a lot of positive feedback regarding the simple way of use from all our colleagues. They are impressed and feel very good about this Helpdesk. The communciation via the Helpdesk is very good and you have a great overview about your past conversations regarding this topic.

LiveAgent self not supporting with solutions and customer service at config issues Skipped from Freshdesk to Ladesk (LiveAgent) but at the config is not user friendly and logical in my opinion. Ladesk support only focus on defend this point of view instead of solve the problem. In the mail config I set up the mail accounts but it also uses my personal mail as tickets instead of the support mail account. From that point (a few weeks ago) my inbox is a mess and no option to deactivate this because it's the owner as user account and can't change this anyway. Had about 5 interactions with customer support whereby is not an 24 hours reply and no solution. That's against my expectations. Other functionality and config seems like to work good or better because of this issue I have not become much further in usage.

Started blocking our account suddenly… Started blocking our account suddenly. Reason given was you haven’t logged into your account for a few weeks. Most ridiculous thing I have ever heard of, really.