Untrustworthy I purchased their lifetime deal, for the future launch of my business. When I came to use the product they had cancelled my account. Lifetime clearly means something different to this company.

Liveagent is a really easy tool to use Liveagent is a really easy tool to use. We received a lot of positive feedback regarding the simple way of use from all our colleagues. They are impressed and feel very good about this Helpdesk. The communciation via the Helpdesk is very good and you have a great overview about your past conversations regarding this topic.

LiveAgent self not supporting with solutions and customer service at config issues Skipped from Freshdesk to Ladesk (LiveAgent) but at the config is not user friendly and logical in my opinion. Ladesk support only focus on defend this point of view instead of solve the problem. In the mail config I set up the mail accounts but it also uses my personal mail as tickets instead of the support mail account. From that point (a few weeks ago) my inbox is a mess and no option to deactivate this because it's the owner as user account and can't change this anyway. Had about 5 interactions with customer support whereby is not an 24 hours reply and no solution. That's against my expectations. Other functionality and config seems like to work good or better because of this issue I have not become much further in usage.

All-in-one solution to manage user support With my bootstrapped startup (Onemoreday.io) I needed a tool to manage user support, collect feedback and coordinate communications on a single channel. LiveAgent does all this. I much prefer it to all the free solutions I signed up for, but also to many of its competitors that I tried in the trial version. I have integrated all the contact points of my company into a single control center and I have drastically increased my response speed!

Makes life easier LiveAgent allows you to receive all of your incoming messages in one place, from email, social media and website chat. You can reply to all messages in from one dashboard, without logging into each separate channel. You can also track support tickets and set up a knowledge base and helpdesk.