LiveAgent

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3.60
Based on 20 Reviews

5

55.00%

4

10.00%

3

0.00%

2

10.00%

1

25.00%
About LiveAgent

LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.

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mark
CA

Bad Customer service We have been trying to get assistance for 3 weeks to set up call center. LiveAgent responds every 2-4 days but never fixes anything. They refuse to have chat or pickup a phone. So i guess we will cancel our service. The issue isnt complex. The problem is they wont respond by phone or chat so a simple issue takes weeks to resolve. AVOID THIS SCAM Company!! I have contacted sales many times and they just say "contact tech support" and 3 days later they respond with a partial answer to 1 question and then we have to wait several more days.........

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Wendy
GB

Makes life easier LiveAgent allows you to receive all of your incoming messages in one place, from email, social media and website chat. You can reply to all messages in from one dashboard, without logging into each separate channel. You can also track support tickets and set up a knowledge base and helpdesk.

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Ross M
CA

Great product, with room for growth! Live Agent keeps everything you need to support your clients in one place. I definitely recommend it to any company with a support team. Some might not like the UI but I'm actually a fan of it (using the Dark/Default theme). My only complaint right now is the few times it's crashed/didn't load for us periodically over the last couple weeks.

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Mike Goutos
GR

no it support after many years of use. the support service is terrible only good for ironic comments. my work daily routine the last months is just a nightmare spending hour just waiting to ladesk work properly. while all others website works very fast. the only help i got is to advice me change device or connection.

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Saul Trejo
TH

Started blocking our account suddenly… Started blocking our account suddenly. Reason given was you haven’t logged into your account for a few weeks. Most ridiculous thing I have ever heard of, really.

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