Started blocking our account suddenly… Started blocking our account suddenly. Reason given was you haven’t logged into your account for a few weeks. Most ridiculous thing I have ever heard of, really.

LiveAgent is Amazing LiveAgent is Amazing! I just started using this software about 6 months ago and it has been the best software I've purchased in a long time. The UI is so well done and easy to setup and still allows you to customize the chat widget to your liking. I've been able to combine together live chat, social media, email support, and soon I'm implementing the call logging feature that integrates with twilio. All-in-all I am extremely happy with them and their support team is amazing!

LiveAgent, A Game-Changer LiveAgent changed our entire support process. It centralized our entire support in one tool that handles all tickets for multiple customers, it allowed us to build a branded portal where our customers can log in, submit and track their issues. It allowed us to track the history of each ticket (all emails related to a ticket are tracked within the ticket). It's seriously a game-changer and an elegant solution.

Great product, with room for growth! Live Agent keeps everything you need to support your clients in one place. I definitely recommend it to any company with a support team. Some might not like the UI but I'm actually a fan of it (using the Dark/Default theme). My only complaint right now is the few times it's crashed/didn't load for us periodically over the last couple weeks.

LiveAgent self not supporting with solutions and customer service at config issues Skipped from Freshdesk to Ladesk (LiveAgent) but at the config is not user friendly and logical in my opinion. Ladesk support only focus on defend this point of view instead of solve the problem. In the mail config I set up the mail accounts but it also uses my personal mail as tickets instead of the support mail account. From that point (a few weeks ago) my inbox is a mess and no option to deactivate this because it's the owner as user account and can't change this anyway. Had about 5 interactions with customer support whereby is not an 24 hours reply and no solution. That's against my expectations. Other functionality and config seems like to work good or better because of this issue I have not become much further in usage.