Liveagent is a really easy tool to use Liveagent is a really easy tool to use. We received a lot of positive feedback regarding the simple way of use from all our colleagues. They are impressed and feel very good about this Helpdesk. The communciation via the Helpdesk is very good and you have a great overview about your past conversations regarding this topic.

LiveAgent, A Game-Changer LiveAgent changed our entire support process. It centralized our entire support in one tool that handles all tickets for multiple customers, it allowed us to build a branded portal where our customers can log in, submit and track their issues. It allowed us to track the history of each ticket (all emails related to a ticket are tracked within the ticket). It's seriously a game-changer and an elegant solution.

Untrustworthy I purchased their lifetime deal, for the future launch of my business. When I came to use the product they had cancelled my account. Lifetime clearly means something different to this company.

A great program for customer technical support We use the program in the company to service our clients. We design websites and there are quite a lot of questions and comments. LiveAgent helps us organize the work of technical support. We have fewer calls and reports in various communication channels - everything goes to one place. That's a great thing.

Customer Support is ignoring client requests We had a serious problem when Liveagent was sending multiple retires to non-existent email address. That happened in background and not seen by the users of the app. Such an activity is considered as spam by email providers, hence Google triggered an alert and suspended user account. We contacted Liveagent support to fix this issue, but didn't even get a reply, 3 days passed, but despite multiple reminders we still have no response from their Support. Irony is that this platform is designed for customer support, but it's own support does not seem to be customer oriented.