A great program for customer technical support We use the program in the company to service our clients. We design websites and there are quite a lot of questions and comments. LiveAgent helps us organize the work of technical support. We have fewer calls and reports in various communication channels - everything goes to one place. That's a great thing.

Scam Billing System I paid a full year online, and I had 4 agents under my account while paying. The payment page doesn't show a breakdown. After paying, I realize that I only need 2 agents, so I delete the rest of 2, and ask for a refund within a few hours through online chat. They said no refund, no exception. Such a scam company.

Customer Support is ignoring client requests We had a serious problem when Liveagent was sending multiple retires to non-existent email address. That happened in background and not seen by the users of the app. Such an activity is considered as spam by email providers, hence Google triggered an alert and suspended user account. We contacted Liveagent support to fix this issue, but didn't even get a reply, 3 days passed, but despite multiple reminders we still have no response from their Support. Irony is that this platform is designed for customer support, but it's own support does not seem to be customer oriented.

Makes life easier LiveAgent allows you to receive all of your incoming messages in one place, from email, social media and website chat. You can reply to all messages in from one dashboard, without logging into each separate channel. You can also track support tickets and set up a knowledge base and helpdesk.

Started blocking our account suddenly… Started blocking our account suddenly. Reason given was you haven’t logged into your account for a few weeks. Most ridiculous thing I have ever heard of, really.