LiveAgent, A Game-Changer LiveAgent changed our entire support process. It centralized our entire support in one tool that handles all tickets for multiple customers, it allowed us to build a branded portal where our customers can log in, submit and track their issues. It allowed us to track the history of each ticket (all emails related to a ticket are tracked within the ticket). It's seriously a game-changer and an elegant solution.

Liveagent solved my support problems, and helps me help customers every day Liveagent is intuitive., easy to set up and fits my needs perfectly. I particularly like the ability to create response templates which saves me tons of time. I used to sometimes miss communications, but LA has made my whole support system watertight. I have had no issues with it since starting using over two years ago.

All-in-one solution to manage user support With my bootstrapped startup (Onemoreday.io) I needed a tool to manage user support, collect feedback and coordinate communications on a single channel. LiveAgent does all this. I much prefer it to all the free solutions I signed up for, but also to many of its competitors that I tried in the trial version. I have integrated all the contact points of my company into a single control center and I have drastically increased my response speed!

I've been using LiveAgent since I came… I've been using LiveAgent since I came across it in 2018. It has everything (and I mean everything) an online support desk needs. You can view one of its front end widgets on my company's site - ProofMEDIA. The back end includes a knowledge base, but you can even set up your own call centre complete with customer queuing. Setting up is easy - the usual javascript is inserted on your site (plus you also get control over the type of button you want etc.). We can respond to requests with just a click of a button and the entire history is there to view anytime too.

Great product, with room for growth! Live Agent keeps everything you need to support your clients in one place. I definitely recommend it to any company with a support team. Some might not like the UI but I'm actually a fan of it (using the Dark/Default theme). My only complaint right now is the few times it's crashed/didn't load for us periodically over the last couple weeks.