Brandon Frank
GBWe are very satisfied with this large… We are very satisfied with this large transaction. From the order with Max Campos, the timing of the delivery, the delivery itself, and even the minor setback we encountered. When we placed our order for the Newage Outdoor Kitchen we asked a lot of questions to Max (about delivery, shipping issues, and what do we do if there were damages or missing parts). Max was great through this whole process. He gave us an email with instructions on what to prepare for during and after delivery. He informed us in advance that one of the pieces would be delayed. However, it arrived earlier than he told us. Furthermore, when I discovered a damaged rail for the cabinet drawer he was able to send me a replacement within a week. Overall, the experience dealing with Max and Marvellesures was better than expected and will do future business with them.
Rick Amatulli
GBMont Alpi 957FC The grill and its accessories was packed very well and arrived in perfect condition as far as the exterior pieces go. In my case I needed delivery late in the month and had requested the same and was told that it was no problem. I ended up getting a call from the,trucking company that it was coming 2 weeks early, which created a problem in that the deck,this,was going on was under construction still. They would not hold the delivery without charging me an excessive fee for storage. I mentioned I hadmrequested a late delivery and was told “well this is our rule”. Not the biggest of issues, but it made problems that I didn’t need; I can’t test anything until I can put the grill on the new deck.
SarasotaShopper
GBThey Will Ghost You We ordered our range online and received a confirmation but then the company went silent until I called to find out where the stove ended up. The very next day it was in our driveway. They sell great stuff but they need to figure out how to communicate with their customers. I don't want a very expensive range sitting in my driveway while I'm at work and a hurricane is coming.
Avinash Sud
GBBarbecue grill I ordered a barbecue grill. The price was great. They shipped it quickly. There was one component, the stand, that was in short supply, so I did not receive it right away. The customer service was great! They responded right away, and located the part in Belgium of all places. It was shipped promptly. Agai, their customer service kept me updated and were very courteous. I will definitely be ordering again for my future needs.
Melissa P
GBNo problems whatsoever!! Excellent experience working with this company!! Ordered on a Friday and by Monday they were calling me to schedule a delivery date!! Very fast and free freight shipping! Hubby uses his new smoker/grill almost daily.