Data over Drama I am a relative new comer to the STR market, but I appreciate the multiple data points that AirDNA provides. Any business decision has to be grounded in good information and AirDNA lives by the moto "Data before Drama".

Best STR Data AirDNA has the best short term rental data we've found. They're the only STR data provider we've found that provides ACCURATE information about the market. Their recent redesign is mostly a win, although there are a few misses where they put form over function. To their credit, when I submitted feedback, they took it seriously and reached out to me to learn more. If they hadn't reached out to me to figure out how to make their product better, I would've rated 4 stars, but that personal touch makes it a 5 star experience in my book.

Deceptive scam artists Deceptive scam artists advertised monthly rates, then billed for the entire year. When I sought a refund two minutes later, they flat-out refused. Planning to raise a ruckus by complaining to every state and federal agency about their shady business tactics! Looking to start a lawsuit please join!

New platform difficult to use, not an improvement Airdna changed their platform and now it's a yearly subscription. What used to be easy to navigate and helpful is now a complete mess. I disputed the charge bc you can't see the features you're subscribing to until you subscribe and they had my review taken down and I can't access my account now because they say it's in dispute even though I paid for it.

Product is not performing The product isn't functioning properly on internet browsers like Google Chrome or Safari. It lacks seamlessness, especially noticeable when buttons are clicked, as it takes a long time to load. At this stage, I feel like I'm paying for a product that I can't even use. Also, if you were to add the software canny.io for your customers to provide feedback for a better product that could move forward and be better in the future.